While the community is practicing social distancing in an effort to combat the spread of the Coronavirus, we will be offering the option of remote design consultations, in addition to our in-home consultations. As mandates are relaxed to allow more travel and in-person interactions, we all have a responsibility to protect ourselves in order to protect the community. Please visit the following link to learn more about the safety measures we are taking https://www.closetworksinc.com/safety-precautions/.
Great product, great price
Job site was not left clean, dirt on walls, shelving, and floor, odds and ends used at 'feet' for the vertical pieces.
There were some design issues that needed to be fixed (hook spacing, height of tie holder leaving ties hanging over belts) and I later realized some more expensive items were used and not at all needed (like pull out tie and belt holders that had nothing obstructing them in the first place).
Steve was awesome! He took time to explain things to me, never tried to up sell me and designed exactly what we were looking for within our budget.
From interview to completion, everything went so smoothly. The Closet Works personnel were responsive and professional. I would definitely use them again.
Recognized Excellence - Jill was great in working with us to create a closet that met our needs. Our installation tech was fantastic as well.
Kyle was knowledgeable and extremely helpful in designing my master closet. The installers did a great job, and came back to adjust a few things that weren't wrong, but weren't working for us as is (heights of valet and belt rods),
Survey of closet was very professional. Attention was paid to my specific design needs. There was a small problem with the installation owing to a miss measurement. It was quickly resolved without any trouble. Although the cost was high, the final result was up to my specifications. Kyle Reid was a pleasure to work with. No problem dealing with a high rise apartment in center city Philadelphia.
Recognized Excellence - The installer was excellent and efficient with his work
They were easy to work with and everyone was extremely knowledgeable.
Clean - When the crew was finished everything was neat and tidy.
Communication - They always kept me up to date on any changes.
Quality Of Workmanship - The quality of the way my Murphy bed was made surpasses my expectations.
Additional Comments - I am so glad my neighbor Adrianne recommended closet works, because they provided me with what I needed.
Additional Comments - Love my closets. They are beautiful and luxurious and organized. Would highly recommend closet works
Areas Of Satisfaction - The whole process was easy and great. The designer listened and worked with us and our needs. The finished project is beautiful.
Additional Comments - This was such a positive experience that I am considering a media center and mudroom.
Clean knowledgeable and efficient
Sales Knowledge - Jennifer Guido was a main reason that we purchased. She's one of the best people that we've ever worked with.
Areas Of Satisfaction - All areas exceeded my expectations
It was easy to work with Susan Fuller and the company responded to all my concerns
Communication - Again Susan was professional and creative about my needs and designs. It was a true collaboration.
Areas Of Satisfaction - Susan took my ideas and concerns and added them into the design. Excellent service
I always recommend Closet Works to anyone with a closet, garage or pantry project. Now I’m delighted to see they offer Murphy bed solutions!!
Sales Knowledge - Susan Fuller is amazing!!! A true asset to your company! I’ve used her now for two projects and will always request her.
Competitively priced with a great design team that was highly responsive to my questions and overall outreach.
Recognized Excellence - my installation professional was wonderful. He noticed a defect in one of the pieces that I never would have noticed on my own. He made me aware of the defect and his plan to have it corrected and re-installed properly.
Areas Of Satisfaction - I loved my designer and installer. They were both fantastic.
The Closet Works crew did a very fine job.
Areas Of Satisfaction - We had to design this project from a distance and Closet Works worked with us to get what we wanted.
Yes would recommend!!!
Areas Of Satisfaction - I have never been more satisfied with a purchase. The closet came out even better than I expected. The best decision ever!!!
From the design to the installation, everything was above my expectations. My designer got every inch out of the space in my pantry and made great suggestions that have really worked for me. My installer was a hard worker, respectful and did an excellent job. He left the site nice and clean.
Respectful - Everyone was very respectful and I appreciated that.
Problem Resolution - I had one small problem that was immeditely addressed.
Professional & Organized - Overall, this was a very smooth project and I am extremely happy with the results. Having an organized pantry is a huge time saver when making meals and during this Covid time, there were lots of meals being prepared in the house.
Recognized Excellence - yes, for sure. My installer was a hard worker and did a wonderful job with my pantry. He left the space nice and clean and was very respectful. My designer was also wonderful. She got as much space as she could out of pantry and I am so pleased with the overall design and function of the new space. It has been months and it is still working beautifully for me so that is to her credit and her design.
Yes! Experienced, kind, and communicated very promptly throughout the entire process!
I found The Closet Works to be thoroughly professional all around. From sales to fabrication, installation and back office support. Bravo
Excellent design service and installed sooner than expected.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The Closet Works Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys