While the community is practicing social distancing in an effort to combat the spread of the Coronavirus, we will be offering the option of remote design consultations, in addition to our in-home consultations. As mandates are relaxed to allow more travel and in-person interactions, we all have a responsibility to protect ourselves in order to protect the community. Please visit the following link to learn more about the safety measures we are taking https://www.closetworksinc.com/safety-precautions/.
Recognized Excellence - Barry Lassoff was our primary contact as the designer and coordinator for our project, He was very attentive to our desires and was meticulous in carrying out the details
Recognized Excellence - Jen, the designer who worked with me, went above and beyond to ensure that I had the storage and style I needed. She is wonderful!
Rom the design through the end of our project, Closet Works did a fabulous job. The design fits both my husband’s and my needs.
Areas Of Satisfaction - I never thought I could ever be so organized. The finished job looks like a room of its own, not just a closet.
Additional Comments - Can’t say enough good things about the installation crew! Excellent team!
Recognized Excellence - Barry is always great! Andrew did a good job on the installation! Thanks so much!
Areas Of Satisfaction - Great job, great company!
Did not communicate. Did not schedule work dates in advance. Demanded payment without a 48 hour window for client to visit the product in person. I do not recommend them.
Recognized Excellence - Steve, our sales person, was excellent on both times we used ClosetWorks
Recognized Excellence - Steve has designed 2 spaces for us - we've been very pleased both times
Recognized Excellence - Our representative Jill Brandeis was competent, professional, and a pleasure to work with. She was able to understand exactly what I wanted and the look I was aiming for with my choices. She is fantastic! Can't wait to start the next two projects I am thinking about!
Additional Comments - Very happy with the entire process and product is excellent!
The whole process was seamless and very professional. The end product is beautiful.The consultant listened to my concerns and requirements and followed them to the letter.
Quality Of Materials - It has been about a year since work was done and I have not one complaint. It looks and works beautifully.
Fair pricing, excellent work
Areas Of Satisfaction - Very good and seamless experience, exceptional design consultation
Recognized Excellence - Jeanne was wonderful and had great ideas for our closets. She has a lot of experience and it helped us a lot. The guys who installed the closet were amazing too.
Areas Of Satisfaction - Good quality materials made in the US with great planning and install
Larry has always been a pleasure to work with.
Clean - Job site is always spotless. Never has to worry about clean up with The Closet Works Inc.
Recognized Excellence - Jennifer Mollinelli
Areas Of Satisfaction - Our configuration included some customized design details. Upon assembly, we noticed a few aesthetic considerations that we did not anticipate and requested minor modifications. Closet Works Manager and Crew were very accommodating. These days it is great to make a request and hear the response, "That's a good idea......no problem.....we'll take care of that right away."
Additional Comments - We have been very happy with the process, products, and result. We look forward to one or two future projects as soon as we are ready. Thanks again to the Closet Works Team!
Areas Of Satisfaction - Work completed as agreed with good communication
Recognized Excellence - All the team members who came to measure (Susan) & installation team members are exceptional.
Areas Of Satisfaction - Clean design, professional work
Recognized Excellence - Closet works was great couldn’t be happier
Recognized Excellence - Yes! Jill Brandeis designed our closet and she was so wonderful to work with. Our installation was done by Ryan and he was amazing! He was quick, clean, friendly and awesome at his job!!
Areas Of Satisfaction - This is the second time we've used Closet Works for our home. They have never disappointed!!
Recognized Excellence - My consultant, Shelley Harris, is a design genius. She performed miracles in what used to be a terrible use of space into a beautiful spacious walk-in closet.
Recognized Excellence - Jill Brandeis. Professional, competent, friendly, responsive, knowledgable. She was a pleasure to work with and designed my spaces to be functional and beautiful, all while keeping to my budget.
Recognized Excellence - Jennifer Guido, Designer, did an amazing job in her design. She listened to what I was looking for, make excellent suggestions, and implemented in the drawings.
Recognized Excellence - Barry Lassoff did a great job planning our closets and helping us pick options.
Areas For Improvement - I am 100% pleased. Great closets and great people!
Areas Of Satisfaction - These closets are equal to or better than higher priced competitors.
The Closet Works Inc. was easy to work with. They were on time for the job and completed the job on time. I am completely happy with what they did for me.
Additional Comments - I enjoyed working with them. I worked with another closet company about a year prior, and they were okay, but they never kept time, and it was just awful. Everything worked out perfect with The Closet Works Inc., and I will use again!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The Closet Works Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys