C-Tec team is top notch and did an excellent job managing the project from the get go. very pleased with the overall process, outcome and the quality of the workmanship. C-Tec team was there when I needed help and support and kudo's to Andrew, Erin, Nick, Mike, Joshua for an awesome job. Highly recommend C-TEC for anyone looking to go Solar as they are the best in CT.
They do excellent work, but I didn't get the solar panels they originally quoted me. They claimed they had to buy down my rate for the loan because I was incorporating a roof replacement even though they knew going in I needed a roof. They told me they had to change the panels after the roof was already replaced, putting me in a tough spot with the roofing company(Which they recommended and which will be another review in itself). Had I known this was going to happen, I wouldn't have done this.
Sales Knowledge - Super knowledgeable. And if he wasn’t able to immediately answer a question, he researched it and got back to us quickly.
Communication - The install team was enthusiastic in proving updates and answering questions.
Installation Crew - The instal went smoothly and the team was happy to work with me on any concerns I had. The site was always left clean at the end of every day and at the completion of the project.
My first project was done more professionally than the second one.
Areas Of Satisfaction - I was most satisfied they did a good job. They did the job quickly.
Recognized Excellence - Everyone that we dealt with was good.
Additional Comments - The crew did a great job. We were very satisfied. They worked very well together.
Areas Of Satisfaction - Great responsiveness of the staff
Recognized Excellence - Andrew Pizzoferatto and Josh Esposito
I selected C-TEC for many reason, but the one that was most important was their installation crew work directly for them. Not a job crew hired for the installation.
Areas Of Satisfaction - The installation crew was fabulous. Nick and his two crew members were wonderful. John the electrician was excellent.
Recognized Excellence - Nick the lead installer. He came up with a much better panel layout. And was there to answer questions and I enjoyed his personal touch and workmanship.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of C-TEC Solar as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys