I am very happy with my new roof and the workmanship and positive attitudes of all employees are excellent.
Very good job!
I knew I had made the right decision by choosing 1st National Roofing.
Areas Of Satisfaction - 1st National Roofing met and exceeded my expectations in all areas.
Additional Comments - I couldn't be happier with the whole experience. It was wonderful. Danny worked hard with our insurance company. Everyone was very professional, but they were also very friendly. They got the work done quickly. They cleaned up everything. It was all great!
I am having trouble getting in touch with an issue I has with the work that has been done. I have scheduled Carey to come out two times and he has not shown up. He has also, been late when he has scheduled calls at a certain time.
absolutely would recommend 1st national roofing
Clean - very much so
Safe - they did
Communication - project manager Cory was so helpful and kept me informed at all times
Quality Of Materials - perfect
Quality Of Workmanship - perfect
Professional & Organized - very professional
Schedule - told me when they would be there and they were
Value - no complaints at all
Recognized Excellence - CORY
Areas Of Satisfaction - most excellent
Additional Comments - most excellent
Areas Of Satisfaction - They exceeded my expectations in all areas. They did what they said they were going to do.
Recognized Excellence - I would like to recognize Justin, the project manager. He did a really a good job.
Additional Comments - It was a good over all experience.
Areas Of Satisfaction - 1st National Roofing is very efficient. They did a very good job and got the job done. I am very pleased with their service.
Additional Comments - I was very pleased with the company. They always arrived on time. I would be more than happy to refer the company to someone else looking for service.
!st National Roofing is very good and professional.
Ryan with 1st National Roofing was great to work with. Professional, great communication, delivered what was promised. Great experience!
Seamless experience from beginning to end. John H. handled process of getting my roof replaced from beginning to end with such professionalism. Quality workmanship by Jose Juarez and his crew. I also appreciated the fact that Randy and Cole assisted with cleanup. I would recommend 1st National Roofing to anyone looking for quality and professional service.
We had been thinking about getting a roof and Chris stopped by. We had got a quote from someone else; he worked well with us and our insurance company, as well as with the insurer's adjuster thing. We're just totally satisfied.
Installation Crew - Daniel, who was our group leader, in charge of everything, and our team leader Jose, who was in charge when Daniel wasn't there, were both fantastic. The other people were also fantastic. I suffer from vertigo, and they warned me every time I came out onto the porch if there were nails or anything else to look out for. One day I went out onto the spring porch, and there was a snake, and the two guys came running and killed it for me. It wasn't poisonous but I'm 70 and afraid of snakes, so it was helpful.
Work Done Right - I know it was done right. I'm not having any problems.
Areas Of Satisfaction - There's two areas: we're most satisfied with Chris as he communicated and explained in a way we could understand. He did well in his interactions with us and our insurance company. The other area is installation. Jose and the team, including Daniel, dropped off stuff to the dumpster and other material here, and made sure that everyone was on site to get started. Jose kept everything going. They were neat and polite, and it was an outstanding job by the crew who came out here.
Recognized Excellence - There was exceptional service from Chris, Daniel, Jose, and the team. Chris was fantastic coming out, working with us. Also, the team--Daniel, Jose, a couple of other girls and guys--we were totally impressed.
Gavin was wonderful and was available to answer all my questions and helped us every step of the way. He was there the entire time the new roof was being put on to make sure everything was perfect. He was phenomenal.
The job was done according to the schedule and completed on time.
The roof looks fantastic and the whole process was easy.
Many roof options were available. 1st National Roofing provided a quality experience from start to finish. The new roof looks AWESOME!
The installers were exceptional, and they're well managed. The way they finished exceeded my highest expectations, to begin with. Cory was very responsive to my questions as well. It did take 10 days to pick up the shingles, but it was the supplier's fault. Cory helped me to get them to pick it up.
The completed work was very good, just not the workers or the process.
their crew was curtious and professional.
I was very impressed. I think you guys did a great job fixing my roof. I would recommend you guys to anybody that is in need or needs to get their roof done. I would definitely pass along your name! They really did a good job.
I would highly recommend 1st national Roofing to anyone looking for roof repairs or a new roof.
Sales Knowledge - I COULD NOT have done this without Jesse. He handled everything with my insurance company and got everything paid for me. I cannot say enough nice things about him!! I hope 1st National Roofing appreciates the great employee they have. His customer service skills are above and beyond what I expected since we live in a world where customer service is non existent . I would highly recommend Jesse to anyone looking to have a roof replaced!
Likely To Recommend - I would highly recommend 1st national Roofing to anyone looking for roof repairs or a new roof.
Areas For Improvement - NONE
Areas Of Satisfaction - From start to finish, everything was done on time and very professional.
I had three other companies to come out and assess my property. They said my insurance company was difficult to deal with. Corey was present when I spoke with my insurance company and answered any questions we both had. This relieved my anxiety about the process of dealing with my insurance company. Obviously, Corey takes pride in his work, workers and customers. I am glad that I chose 1st National Roofing. I love how my new roof looks!!!
Likely To Recommend - Corey and the crew provided exemplary service. I have given his name to two of my neighbors who probably needs a new roof. I had three other companies to come out and assess my property. They said my insurance company was difficult to deal with. Corey was present when I spoke with my insurance company and answered any questions we both had. This relieved my anxiety about the process of dealing with my insurance company. Obviously, Corey takes pride in his work, workers and customers. I am glad that I chose 1st National Roofing. I love how my new roof looks!!!
Areas For Improvement - 1st National Roofing exceeded my expectations :)
Areas Of Satisfaction - The politeness, organization and efficiency of the workers. Corey's phone call follow-up was always prompt.
Recognized Excellence - Everyone provided exceptional service, especially Olga and Lisa in the office.
Professionalism was outstanding.
Areas For Improvement - Nothing fell short of our expectations, and it was all good.
Areas Of Satisfaction - Your communication was very good. You kept me up to date with what's happening at all times. We also really liked your work with the adjuster, and the insurance company.
Recognized Excellence - Gavin, and his partner did a great job.
The company is extremely timely under a tough timeline.
Easy to deal with and communication was very quick!
Recognized Excellence - I would like to recognize John. He was great. He took time to explain how the process works and he came back a little while after to make sure we were still happy and the roof looked good.
Additional Comments - Overall, a very good job and experience!
Current Referrals - I have already recommended a neighbor whom I believe will be using the company =)
Areas Of Satisfaction - I was most satisfied with the finished product. It was fabulous.
Areas Of Satisfaction - Gavin went above and beyond to make sure the job was done on time!
I could not asked for a better experience, Jack was very informative answered every question I had. The crewon the roof very polite and did a great job. The roof is beautiful.
Areas Of Satisfaction - All areas. The experience was great from beginning to end.
Recognized Excellence - I would like to recognize Chris for his exceptional service.
Administrative and onsite crews were very professional. Consistent communication was the norm. Crews on time and friendly; ETA's were consistently communicated. Some structural issues with original structure were identified and fixed before new roof put in place. Aesthetically, things look great.
I had a good experience, I would recommend them.
Prior to replacing my roof, I had no prior knowledge of your company. John Halliday gets all the credit for my rating. He is the best!!!!!
Great company. Very good workmanship. Both Charles and Cary are top notch!None
I am very pleased with Chris Hassler and 1st National Roofing. Chris knows the ins and outs of the roofing business, and I'm certain that without his knowledge and help my storm damage claim would have been much more difficult than it was. It was extremely obvious that I had a damaged roof, but I have Allstate Insurance and they were very, very difficult to work with. I would recommend Chris and 1st National Roofing to anyone who has a roofing claim or who just needs a new roof.
Excellent service all the way around. From the moment Barrett Noel entered our home until the roof was installed we experienced unbelievable exceptionalservice. We were amazed at the quicky (1 day) the roof was installed and the clean up job was amazing. 1st National Roofing handled all the correspondence with our insurance company in a very efficient manner, and on top of all this,we arm our roof!!!!
Justin Lynch was very professional. He did a really good job.
I think that an independent, full scale evaluation of the work should be done by a roof inspector.
I already have.
Justin handled the entire experience professionally and efficiently. The work was done well, on time, and the install crew was very friendly and took care to avoid any damage or inconvenience to me or my family. Would strongly recommend Justin and 1st National Roofing, and have, to my neighbors and friends.
I wouldn't have ever considered doing the roof if Tyler had not made the beginning process so easy and comfortable: he walked me through filing the claim and sat with me as I contacted the insurance company via telephone. He presented as an honest salesman, not trying to force you to agree to having the roof done, aony provided you with enough positive information in order to make a wise decision. .
Justin Lynch and Danny Blanchard were great to work with. First class outfit and did what they said they’d do. I appreciate their efforts to get the roof done around all our bad weather!
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of 1st National Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
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