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J Allen Smith Design/Build

17 ratings
10087 Tyler Court, Ste17, Ijamsville, MD 21754(301) 810-5247
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About this company

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J Allen Smith Design/Build

As a home remodeling contractor in the Maryland and Northwest DC area, we offer a personal and friendly approach. Moreover, we combine an unwavering commitment to quality, outstanding professionalism and a thorough knowledge of techniques and products appropriate for your remodeling or home improvement project. More

GuildQuality Member
Guildmember
Since 2010
Feedback Milestone
10 Consecutive Great Reviews
2018 - See more

Types of work

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Design build remodel (10)

Whole house remodel (10)

Bathroom remodel (2)

Projects

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  • All Projects
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  • Reviews
All project locations are approximate

Most helpful reviews & comments

What is this?

What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

Learn more about reviews and comments.
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Comment on "Professional & Organized"

Silver Spring, MD on Dec 16, 2018
One of the factors that led us to go with J Allen Smith was the transparency of the process given by the detailed online portal and calendar to track our project. We were disappointed when this was discontinued.
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Comment on "Communication"

Silver Spring, MD on Dec 16, 2018
The staff transitions created some challenges in our project.
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Comment on "Subcontractors Professionalism"

Silver Spring, MD on Dec 16, 2018
Overall they were all professional and courteous. However, some did smoke on the project site (this was addressed when mentioned to the project manager).
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Comment on "Clean & Safe"

Silver Spring, MD on Dec 16, 2018
We would not consider the final product to have been "turn-key". We had to do extensive deep cleaning before we could live in the new space, and had to clean regularly during construction.
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Comment on "Lead Source"

Silver Spring, MD on Dec 16, 2018
Through friends
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Comment on "Area For Improvement"

Silver Spring, MD on Dec 16, 2018
Communication and project site cleaning. During the project and once the house was delivered, we invested significant time and effort in cleaning the house. The brick dust in the basement coated everything, was not cleaned by your staff, and required extensive effort by the homeowner and a third party...
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Comment on "Area Of Satisfaction"

Silver Spring, MD on Dec 16, 2018
We are very happy with the end product, and appreciate the effort put into rectify the kitchen flooring issue.
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Comment on "Current Referrals"

Silver Spring, MD on Dec 16, 2018
We have already given positive referrals to others.
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Comment on "Why Us?"

Silver Spring, MD on Dec 16, 2018
Positive referrals from previous customers, and plan/budget met our needs.
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Comment

Silver Spring, MD on Dec 16, 2018
One parting thought, when homeowners ask you if they should move out during construction of a project this involved, you should say "yes" without reservation.
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Affiliations

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  • GuildQuality
  • Better Business Bureau
  • National Association of the Remodeling Industry (NARI)

More about J Allen Smith Design/Build

As a GuildQuality Guildmember, J Allen Smith Design/Build relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of J Allen Smith Design/Build in Washington, DC; Silver Spring, MD; Frederick, MD; Bethesda, MD; Arlington, VA; Potomac, MD; Gaithersburg, MD; Ijamsville, MD; Chevy Chase, MD; Germantown, MD; and 13 other cities in Virginia, District of Columbia and Maryland.

In this report, J Allen Smith Design/Build has published a summary of the customer feedback they've received since they joined GuildQuality in November 2010. In that time, 58 out of 92 customers (63%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2018.

J Allen Smith Design/Build surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a J Allen Smith Design/Build customer, and if J Allen Smith Design/Build completed work for you after November of 2010 but you haven't yet received a survey, please let us know.

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