A family-owned and operated business, DesRochers Backyard Pools and Spas is without equal as the premier pool builder in Northern Illinois. For over 30 years, we have been constructing beautifully designed fiberglass or vinyl swimming pools. Our creations have won national awards for their unparalleled level of quality construction. Offering day, evening and weekend appointments at our three locations, we will work with you to create the backyard of your dreams in the Joliet, Will, Kane, Grundy, and Kankakee County areas.
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Pool remodel (56)
Swimming pool (56)
Pool house remodel (53)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, DesRochers Backyard Pools relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of DesRochers Backyard Pools in Shorewood, IL; Morris, IL; Plainfield, IL; Bourbonnais, IL; New Lenox, IL; Mokena, IL; Minooka, IL; Channahon, IL; Coal City, IL; Essex, IL; and 9 other cities in Illinois.
In this report, DesRochers Backyard Pools has published a summary of the customer feedback they've received since they joined GuildQuality in February 2018. In that time, 19 out of 56 customers (34%) responded to a GuildQuality satisfaction survey, with the most recent response in June 2018.
DesRochers Backyard Pools surveys all of their customers with the following exceptions:
Customers receive a brief survey shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a DesRochers Backyard Pools customer, if your project doesn't match the above exceptions, and if DesRochers Backyard Pools completed work for you after February of 2018 but you haven't yet received a survey, please let us know.
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