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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
Comments
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Learn more about reviews and comments.Review by S.S.D.
SANTA CRUZ, CA, on May 23, 2019
Serve Pro of Santa Cruz is a top notch company with great employees that are very thorough in all aspects of mitigation. They explained the process and the time frame in which It would be finished. The GM Tony stopped by to make sure everything was going smoothly and that I was satisfied with their progress!...
Review by S.L.J.
APTOS, CA, on Mar 08, 2019
Wow Tony D and his crew blew my expectations away. What I considered a “minor” flood, was thoroughly investigated and tested. When I saw how much water was sucked up through their evaporators I was shocked. I would 100% recommend
Review by Vani K.
Mountain View, CA, on Jun 26, 2018
The staff was very courteous and calm. They were tirelessly working all 4 days to make sure the home was completely dried out after the flooding accident. They took care of my furniture and putting it away carefully to not damage it any further. I had no idea service like this existed, that can take...
Review by Fred T.
Campbell, CA, on Jun 16, 2018
I was surprised at how professional and courteous they were and with the great job that they did!
Review by M.P.R.
Gilroy, CA, on Jan 05, 2018
The Servpro shop was wonderful to work with, even after hours.
Review by Shan L.
Half Moon Bay, CA, on Mar 13, 2017
Servpro staffs are punctual, helpful, especially Anthony, the team lead on the remediation work. Appreciate all the help, when 6" of water was in the home.
Review by Patricia S.
Scotts Valley, CA, on Feb 16, 2016
They did a great job and were very quick in responding!
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Answers from contractors near Scotts Valley, CA
Started with a construction company over a year ago. Now dragging on foundation. At what point can u cut your losses and hire someone else
Hdr Remodeling of HDR Remodeling PRO answered:
Jan 30, 2020
To help you I need to ask a few questions:
1. Do you have a good contract?
2. Does the contract state in writing start time?
3. Do you think you have paid money to the contractor more than the work co ... read more
What are some important questions one should ask a contractor when doing a remodel for the first time and what are some important signs to look out for?
David Domenichini of D.R. Domenichini Construction PRO answered:
Mar 17, 2017
Hi Elizabeth,
That's a great question and an important one. We provide very helpful information about this on our website, which lists a few steps to take and questions to ask when planning a remodel ... read more
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