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Mark Sears
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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
Comments
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
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Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Learn more about reviews and comments.Review by Carol M.
LEXINGTON, KY, on May 18, 2019
A house flooded, response to my problem great. Nice people to work with. C. Morgan
Contractors near Lexington, KY
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Norton Commons
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Answers from contractors near Lexington, KY
I had vinyl replacement windows installed three years ago in my 70 year old brick home. Could bad installation (shims?) be causing interior wood to pull away?
Carole Weber of Weber Windows PRO answered:
Nov 16, 2017
Cheri,
Did this just happen three years after installation or could this have been there from the time of installation and you didn't notice. Sometimes this can happen, especially on older homes that ... read more
If you get it in writing that your roof installation will not be too heavy for the frame of your home, and a few months later your roof is sinking and the frame is cracking, is the roofer responsible?
Ryan Biehl of Biehl Brothers Contracting LLC PRO answered:
Nov 10, 2016
Hello Debbie, I would ask how that was determined. I think that fact that the question was brought up in the first place really raises a red flag. In my experience, if there was a question about cha ... read more
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