In Dec 1977 James D Jacob (Jake) and eldest son James Jr. (Bud) founded the Jacob Co. At that time Jake was the Vice-President with Central Hardware Corporation working out of their national headquarters in Bridgeton, Mo. His duties included overseeing the installed products division for all the stores throughout the Midwest. He saw firsthand the 2 most common traits contractors possess. They over promise and under deliver. Jake approached Bud in the fall of ’77 and said “if we run a home improvement company on 2 simple principles we can be very successful. First, really “care” for our customers and listen to their wishes so we can deliver what they want and not what we think they want. Second, simply do what we say we are going to do. Jake and Bud quickly set their plan into motion. After convincing the bank to lend them needed start-up money they soared into the small business world. The two of them had no idea this new little business would grow into one of the region’s top remodelers with national recognition. During our first years in business Jake was always telling the crews that Quality was the most important thing, and this became our motto… “Where Quality Counts”. Scott Jacob took over as President in 1994 and expanded the retail division. Jake passed away in 2001 after a long battle with cancer. He left behind a family business that to this day still believes in the values that it all started with in 1977. Jacob is still family owned and operated. Scott Jacob President and Bud Jacob Vice President are the present-day partners. Bud and Scott have continued expanding the business by adding Jacob Sunroom & Exteriors, Jacob Showers & Baths, Chesley Fence & Deck and Daech & Bauer Roofing, all divisions under Jacob Family Enterprises, Inc. Bud and Scott continue to work together with a great staff to keep Jacob Family Enterprises, Inc. at the top of the remodeling industry. “Our awards and achievements over the years have proven that we do what we say we are going to do and back all our installations with pride. Dad, thanks for all you taught us. We will continue to place caring above short-term gains. You would be proud!” ---Bud Jacob & Scott Jacob
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Bath renovation (177)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Jacob Showers & Baths relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Jacob Showers & Baths in St Louis, MO; Saint Louis, MO; Belleville, IL; Florissant, MO; Arnold, MO; Granite City, IL; Ballwin, MO; O'fallon, IL; Collinsville, IL; Affton, MO; and 70 other cities in Missouri and Illinois.
In this report, Jacob Showers & Baths has published a summary of the customer feedback they've received since they joined GuildQuality in June 2018. In that time, 123 out of 176 customers (70%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2019.
Jacob Showers & Baths surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Jacob Showers & Baths customer, and if Jacob Showers & Baths completed work for you after June of 2018 but you haven't yet received a survey, please let us know.
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