August, 1967 Tom Chesley, Sr. worked for Union Packing in St. Louis. He began selling Anchor chain link fence out of his home in Fairview Heights while working at the packing house. After graduating from Belleville East Tom (Junior) began working for his dad while attending St. Louis College of Pharmacy. He worked for his Dad through Pharmacy school. After 4 years of Pharmacy School, he chose to work for the family business instead of pursuing Pharmacy as his career. In 1986, Tom gave his Dad the choice of selling the business to him or he would go to work for another (fence) company. With that choice, his Dad sold the business and the warehouse to Tom. Upon the close of the business deal, his Dad said “you will never make it.” Tom, after buying the business began to specialize more in residential/decorative fencing opposed to the prior chain link and a small percentage of aluminum and wood. Eventually, Tom chose to sell strictly residential, opting also out of commercial work. In 1989, Patty began working with Tom in the business. It went from $100,000 in gross sales in 1986 to $1,000,000 in sales in 1994. The business was run from the office in their home until 2002. Blessed with a good economy and working well together, sales kept rising yearly. In 2006, the year prior to the recession, the business grossed almost $3,000,000. On March 14, 2014, Tom and Patty sold the business to Scott and Bud Jacob. Enjoying the business and the customers, Tom and Patty wanted to continue to be involved with the company. This transition has continued to work well for everyone involved and July 1, 2016 Chesley moved their operation to join Jacob Family Enterprises, Inc. at their Fairview Heights location. Today, Chesley Fence & Deck is continuing to expand with the help of a dedicated team. Scott and Bud are looking forward to the next step in the company’s history.
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As a GuildQuality Guildmember, Chesley Fence Inc relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Chesley Fence Inc in Belleville, IL; O'fallon, IL; Edwardsville, IL; Mascoutah, IL; Troy, IL; Collinsville, IL; Swansea, IL; Glen Carbon, IL; Maryville, IL; Shiloh, IL; and 66 other cities in Illinois and Missouri.
In this report, Chesley Fence Inc has published a summary of the customer feedback they've received since they joined GuildQuality in June 2018. In that time, 177 out of 293 customers (60%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2019.
Chesley Fence Inc surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Chesley Fence Inc customer, and if Chesley Fence Inc completed work for you after June of 2018 but you haven't yet received a survey, please let us know.
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