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Casualty Restoration Services, LLC

30 ratings
10935 Reed Hartman Highway, Suite D, Cincinnati, OH 45242(513) 554-0474
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About this company

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Casualty Restoration Services, LLC

GuildQuality Member
Guildmember
Since 2016
Feedback Milestone
5 Consecutive Great Reviews
2019

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All project locations are approximate

Most helpful reviews & comments

What is this?

What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

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Casualty restoration is a FRAUDULENT company. They received funds from my insurance company, then claimed to have never received them and filed a lawsuit against me.
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They came in after an insurance preferred contractor did what we that was irreparable damage to our home after a catastrophic event. All our concerns were validated after an investigation from Columbus. They came in and without any issues made it as if nothing had happened. We couldn’t have been happier...
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Great service overall.
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Excellent and high-quality workmanship and they are very professional and helpful.
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Great experience. My only gripe - Clean up could have been better after roof work and siding install.
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They outdid themselves. We had a carpet issue and they put new carpet down. There was minimual padding underneath and they used top notch padding. My stepdaughter rolled across the carpet, also my wife and son-in-law did the same. The work was superb. You couldn't you tell what was damaged. Everything was great.
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Most of the work was told to me over phone. I didn't know when it would be done. Being away in a hotel was difficult. I appreciated being able to contact the company for recommendations.The owner did respond quickly.
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Stay away from this company, they did not complete the job(did not install quarter round on flooring or purchase the flooring they were suppose to buy) after seeing the work they did installing my floors (glue all over new floors), my insurance company told me to go ahead and tear out the floors they...
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Basically, he was unprofessional and, as I was a woman, he talked down to me. In general, he was a jerk.
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Affiliations

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  • GuildQuality

More about Casualty Restoration Services, LLC

As a GuildQuality Guildmember, Casualty Restoration Services, LLC relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Casualty Restoration Services, LLC in Cincinnati, OH; Hamilton, OH; Mason, OH; Mount Orab, OH; Fairfield, OH; Liberty Twp, OH; Loveland, OH; Dayton, OH; Florence, KY; Cleves, OH; and 26 other cities in Ohio and Kentucky.

In this report, Casualty Restoration Services, LLC has published a summary of the customer feedback they've received since they joined GuildQuality in July 2016. In that time, 36 out of 105 customers (34%) responded to a GuildQuality satisfaction survey, with the most recent response in June 2021.

Casualty Restoration Services, LLC surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Casualty Restoration Services, LLC customer, and if Casualty Restoration Services, LLC completed work for you after July of 2016 but you haven't yet received a survey, please let us know.

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