Selecting the right pool company is so important. When planning your dream backyard we urge you to deal with a company that has a proven track record and reputation for building and servicing the finest pools built. Concord Pools and Spas is that company. Since 1972, Concord Pools and Spas has grown to be recognized as an industry leader who has pioneered innovation and reset the bar on customer satisfaction.
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Swimming pool (50)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Concord Pools & Spas relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Concord Pools & Spas in Clifton Park, NY; Saratoga, NY; Voorheesville, NY; Queensbury, NY; Ballston Lake, NY; Glenmont, NY; Ghent, NY; Cohoes, NY; Rensselaer, NY; Watwevliet, NY; and 24 other cities in New York.
In this report, Concord Pools & Spas has published a summary of the customer feedback they've received since they joined GuildQuality in December 2013. In that time, 23 out of 50 customers (46%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2012.
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