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Bath, Kitchen & Tile Center

20 ratings
103 Greenbank Rd., Wilmington, DE 19808(302) 502-2331
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About this company

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Bath, Kitchen & Tile Center

Whether you’re interested in remodeling your kitchen, bathroom, office, or any other room, it pays to have experienced remodeling professionals by your side who can meet all of your needs, from start to finish. Since 1963, Bath, Kitchen and Tile Center, in Harbeson, DE, has been serving residents throughout Eastern Maryland and Delaware, from Dover and Lewes all the way down to Salisbury and Ocean City. More

GuildQuality Member
Guildmember
Since 2018
Feedback Milestone
5 Consecutive Great Reviews
2018

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Dylan Hannum

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Richard Campbell

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Most helpful reviews & comments

What is this?

What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

Learn more about reviews and comments.
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Bath, Kitchen & Tile Center

Review by

J
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    • Bath, Kitchen & Tile Center

    Review by

    The design and countertop work was great. If you use them for the construction, be aware they might outsource the work. All of my problems were with the outsourced vendor and how they were managed.

    Response from Bath, Kitchen & Tile Center

    Aug 07, 2018
    We are sorry to hear that the experience was not up to your standard. We have our own installers that work directly for the company but we do use subcontractors in cases of overflow. We do this so we do not delay the install for the homeowner. We appreciate your feedback!
    Mark as helpful
    • Bath, Kitchen & Tile Center

    Review by

    Very proficient company! They address your needs and I am highly satisfied with my purchase.

    Response from Bath, Kitchen & Tile Center

    Jul 26, 2018
    Thank you for the great review!
    Mark as helpful
    • Bath, Kitchen & Tile Center

    Review by

    We had them re-do our kitchen for us, then we had them back to do another project. That should speak to our level of satisfaction, that we used them twice!

    Response from Bath, Kitchen & Tile Center

    Jul 26, 2018
    We hope you invite back for your next home project!
    Mark as helpful
    • Bath, Kitchen & Tile Center

    Review by

    Chrystal Hess and the staff were wonderful to work with and they were very patient.

    Response from Bath, Kitchen & Tile Center

    Jul 26, 2018
    We are happy to hear about your level of satisfaction with our staff. We pride ourselves on our level of service.
    Mark as helpful
    • Bath, Kitchen & Tile Center

    Review by

    Quality control is key to bathroom projects. They failed to make sure the supply were available for the order. It was a delayed, due to tile and they should have had more control and attention to it.

    Response from Bath, Kitchen & Tile Center

    Jul 26, 2018
    Mary, we appreciate your review. It is unfortunate that it did not go perfectly but we are happy you liked the finished product.
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    • Bath, Kitchen & Tile Center

    Review by

    Everything was wonderful from the time they walked until the time it was done. Ashley, our salesperson, came back after the job was done to make sure everything was good. It was perfect and we couldn't be happier.

    Response from Bath, Kitchen & Tile Center

    Jul 26, 2018
    Thank you for your amazing review!
    Mark as helpful

    • Comment on "Area Of Satisfaction"

    Wilmington, DE on Jun 11, 2018
    I was most satisfied with the bathroom. It is magnificent! The final touch that set it off was the crown molding.
    Mark as helpful
    Bath, Kitchen & Tile Center

    Review by

    I think they were the best! I would definitely use them again!

    Response from Bath, Kitchen & Tile Center

    Jul 26, 2018
    We hope to see again for your next project!
    Mark as helpful
    • Bath, Kitchen & Tile Center

    Review by

    The quality of the work and materials are excellent. We are very happy with the way the bathroom is turning out. Communication is key and is a big issue. I am disappointed with that part of it.

    Response from Bath, Kitchen & Tile Center

    Jul 26, 2018
    Thank you for your review!
    Mark as helpful
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    Affiliations

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    • GuildQuality
    • 2016 Qualified Remodeler Top 500
    • 2017 Qualified Remodeler's Top 500
    • BBB A+ Accredited Business

    More about Bath, Kitchen & Tile Center

    As a GuildQuality Guildmember, Bath, Kitchen & Tile Center relies on our customer surveying to help them deliver an exceptional customer experience.

    We have surveyed customers on behalf of Bath, Kitchen & Tile Center in Wilmington, DE; Newark, DE; Hockesssin, DE; Bear, DE; Chadds Ford, PA; Landenberg, PA; Middletown, DE; West Chester, PA; Kennett Square, PA; New Castle, DE; and 33 other cities in Pennsylvania, Maryland, Delaware and New Jersey.

    In this report, Bath, Kitchen & Tile Center has published a summary of the customer feedback they've received since they joined GuildQuality in July 2018. In that time, 26 out of 50 customers (52%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2018.

    Bath, Kitchen & Tile Center surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

    If you are a Bath, Kitchen & Tile Center customer, and if Bath, Kitchen & Tile Center completed work for you after July of 2018 but you haven't yet received a survey, please let us know.

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