Feb 21, 2018
How important is ventilation if my roof and house is 30 years old and has just a little sweating in the rafters?
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Nov 9, 2016
If you get it in writing that your roof installation will not be too heavy for the frame of your home, and a few months later your roof is sinking and the frame is cracking, is the roofer responsible?
Nov 29, 2016

In twenty years it only came up once. It was an old house and the owner knew it was substandard. It is taken for granted by most people that a house was built to code and still in sound condition. It would seem logical then if you put the same riding material on the house everything should be alright. There not enough inclination here to even guess what went wrong but you need to get a licensed, or at least certified inspector, and another reputable roofer to evaluate the installing and structure to determine Weiss at fault.

Nov 9, 2016
If you get it in writing that your roof installation will not be too heavy for the frame of your home, and a few months later your roof is sinking and the frame is cracking, is the roofer responsible?

This is a strange situation. I wonder what type of roofing material was used? It would be very unusual for an asphalt shingle to be too heavy for a roof. So was the roof framing undersized in the first place? Were there existing deficiences which were not corrected, that should have been corrected prior to re-roofing? Indeed, you may need a lawyer to sort this out. Good luck.

Nov 9, 2016
If you get it in writing that your roof installation will not be too heavy for the frame of your home, and a few months later your roof is sinking and the frame is cracking, is the roofer responsible?
Nov 10, 2016

Hello Debbie, I would ask how that was determined.  I think that fact that the question was brought up in the first place really raises a red flag.  In my experience, if there was a question about changing the laod on a structure an engineer should have been consulted.  I would ask the contractor to make things right based off the advise of an engineer.  Note-If this contractor is a roofer, I would not think that would be a good fit for the repairs.

We wish you the best,

Nov 9, 2016
If you get it in writing that your roof installation will not be too heavy for the frame of your home, and a few months later your roof is sinking and the frame is cracking, is the roofer responsible?

Mike Goldberg answered:

Nov 10, 2016

get a lawyer

Nov 9, 2016
If you get it in writing that your roof installation will not be too heavy for the frame of your home, and a few months later your roof is sinking and the frame is cracking, is the roofer responsible? If you get it in writing that your roof installation will not be too heavy for the frame of your home, and a few months later your roof is sinking and the frame is cracking, is the roofer responsible?
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Seam Goh asked:

Jun 24, 2015
how to report a complaint to warn homeowners of a roofer's bad/irrespoonsible customer service?

Amanda Skepper of GK (removed) PRO answered:

Aug 30, 2015

BBB is a great place to leave reviews. I would also send a private email to the business or contractor you have the complaint with. That way they are aware of how you feel and the concerns you have. If you leave w public review on Google or yelp for example Be careful with wording. Everything left on a review must be factual and able to prove just. Freedom of speech becomes libel or defamation of character.   If the contractor looses business or potential customers directly because of the review you could have legal trouble assuming they can prove negative impact. 

Seam Goh asked:

Jun 24, 2015
how to report a complaint to warn homeowners of a roofer's bad/irrespoonsible customer service?
Aug 27, 2015

Have you made the contractor aware of your disappointment? Have you given them the opportunity to "Make it Right?" If so, i would go to the agency that issues licenses in your area and file a formal complaint. The BBB is also a good place to go. Both of these entities will investigate your complaint and seek to have the situation remedied.

Seam Goh asked:

Jun 24, 2015
how to report a complaint to warn homeowners of a roofer's bad/irrespoonsible customer service?
Aug 17, 2015

Reviews are very important to such a company. I would advise filing a complaint with the BBB in your area as other have stated, along with sharing your experience on their other pages like google, facebook, Angie's List, etc.

Seam Goh asked:

Jun 24, 2015
how to report a complaint to warn homeowners of a roofer's bad/irrespoonsible customer service?

Here are a few ideas....

  1. File a complaint with the Better Business Bureau 
  2. Most homeowners associations have message boards - post your experience there
  3. Call your local TV station - they love doing stories on bad contractors
  4. Put a sign on your front lawn warning your neighbors!

Seam Goh asked:

Jun 24, 2015
how to report a complaint to warn homeowners of a roofer's bad/irrespoonsible customer service?
Jul 6, 2015

Everyone has a different opinion of what is good and bad service depending what side of the issue they are on.I would also give them one last time to address your complaint.

Give them an acceptable time line to respond and correct the issue one last time. If you have called them, had conversation and a commitment to correct or refusal to do anything then I would notify them in writing that you intend to report them to the BBB, and the local & state regulators. The attorney general is usually the heavy hitter on consumer complaints. Then follow through.

Seam Goh asked:

Jun 24, 2015
how to report a complaint to warn homeowners of a roofer's bad/irrespoonsible customer service?
Jun 25, 2015

File complaint wth the Registar of Contractors in your area. Even if they are not Lsc they should be and can face a fine.

Seam Goh asked:

Jun 24, 2015
how to report a complaint to warn homeowners of a roofer's bad/irrespoonsible customer service?
Jun 24, 2015

We recommend filing a complaint with the Better Business Bureu in your region.  If the company has any standards, this should make them and other consumers aware of the issue and hopefully they dont make the same mistake twice or no one will use them in the future.  Hope this helps. 

Seam Goh asked:

Jun 24, 2015
how to report a complaint to warn homeowners of a roofer's bad/irrespoonsible customer service?
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