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Pool & Spa Depot

34 ratings
5764 Crossings Blvd., Antioch, TN 37013(615) 315-8000
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Pool & Spa Depot

As a family-owned company, Pool and Spa Depot embraces traditional values, placing our customers first. We shop the world and bring the best products to our customers. We provide the best selection of swimming pools, equipment, water treatment products, spas, saunas, and leisure-related products. When they moved to Nashville from England in 1989, Peter and Sandra von Hopffgarten had a vision. They wanted to provide the best customer service, quality brand names, service and selection of swimming pools, spas & hot tubs and other recreational products.

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What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

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In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

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Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

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This is absolutely the worst company . DO NOT GET YOUR POOL FROM THEM. We paid $32,000 for this crap. The crew that came out to start digging were high and drunk most of the time. They dug my stairs in the wrong spot and wanted to charge me for the extra backfill for their mistake. They almost knocked...
We had a lot of questions when we first started looking into buying a pool, but our salesman was patient with us and thoroughly answered all of our questions. Overall the installation process went by pretty quick and our project manager stopped by multiple times throughout the process. The quality of...
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Pool & Spa Depot's quality is good, but their professionalism lacks.

Response from Pool & Spa Depot

Aug 16, 2017
Scott, we are so sorry your experience with our staff was unpleasant. We appreciate all feedback good and bad, and want to thank you for taking the time to let us know about your experience. This truly helps us improve as a company and see where we are lacking and have faults. Again, thank you for your feedback and for your business.
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We totally love our pool. My recommendation is to buy the robot pool cleaner along with your pool. It cleans our pool perfectly.

Response from Pool & Spa Depot

Aug 15, 2017
Thank you so much for the positive feedback, Claude!
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Jesse the service technician provides professional service, and is very helpful.
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The installation was delayed many times and subsequent service calls where always rescheduled for one reason or another. I ordered the 20K gal..in ground pool Nov. 2016, They broke ground in March, 2017 and we could finally use the pool in June. It's August now and were still waiting for installation...

Response from Pool & Spa Depot

Aug 17, 2017
John, you requested your solar cover and safety cover be installed on the same day due to you going out of town. You also requested to have the safety cover removed on another date so that company could use your pool. It is impossible to install both covers on the same day because each cover requires a day to install correctly. You were rescheduled in order to make the installs happen during your needed timeframe and unfortunately this required multiple service calls. Your solar cover has been installed. If you are having an issues with the cover or have any questions, please reach out to Janet or Amanda in our service department at (615) 514 - 1911. Thank you.
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Nightmare start to finish.

Response from Pool & Spa Depot

Aug 17, 2017
Nicole, we are so sorry you've had a negative experience. We would love to make this right. If there is anything we can do, please reach out to us at (615) 514 - 1911 or email our owner at pvhpool@gmail.com. Thank you.
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Overall, I was very satisfied with the end result. Pool & Spa Depot was very easy to work with, and they were straight forward. There were no surprises.

Response from Pool & Spa Depot

Aug 15, 2017
Thank you for your kind words Sue.
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We had a great experience with Pool & Spa Depot! We feel comfortable in knowing that they will be there for us in the future, should the opportunity present itself.
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They were very organized and they did an outstanding job. Their installers came to the job site and did what they said they would do, completing the project in two weeks and I'm very happy with the workmanship that they did. Jim, the project manager, kept everyone on task and everything going straight.
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