At Home Shield Coating® we treat each and every customer as if they were our first and only customer. This mindset keeps us humble and eager to please. We strive for 100% customer satisfaction and our work crew’s pay is 100% dependent on customer satisfaction and job performance. This means they will do everything they can to make sure you’re happy. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Home Shield Coating relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Home Shield Coating in Naperville, IL; Waukesha, WI; West Chicago, IL; Muskego, WI; St. Charles, IL; Gurnee, IL; Waterford, WI; Mount Pleasant, WI; Oconomowoc, WI; Oak Creek, WI; and 31 other cities in Illinois and Wisconsin.
In this report, Home Shield Coating has published a summary of the customer feedback they've received since they joined GuildQuality in May 2017. In that time, 27 out of 56 customers (48%) responded to a GuildQuality satisfaction survey, with the most recent response in November 2017.
Home Shield Coating surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Home Shield Coating customer, and if Home Shield Coating completed work for you after May of 2017 but you haven't yet received a survey, please let us know.
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