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West Shore

571 ratings
5024 Simpson Ferry Road, Mechanicsburg, PA 17050(717) 516-6074
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About this company

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West Shore

West Shore is a locally owned and operated home improvement company that serves Pennsylvania with beautiful custom showers, baths, windows, and doors. As a replacement contractor, we strive to use our years of experience to provide the best customer service possible. Our goal is to make your purchase easy by providing energy-efficient products, the best interest-free financing in the industry, and exceptional installation and service. Give us a call today!

GuildQuality Member
Guildmember
Since 2013
Feedback Milestone
3-Year Anniversary
2016 - See more

Types of work

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Entry doors (2541)

Replacement windows (2541)

Windows & doors (2541)

Shower (2540)

Projects

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Most helpful reviews & comments

What is this?

What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

Learn more about reviews and comments.
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West Shore

Review by

We are repeat customers; the first time was excellent, but the second time, not so much. We've been having issues with our keys and locking mechanism since it was installed. We called and left a message with the service manager, Laura Gabay (?), but to date, it is still not fixed. What's more frustrating...
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1 votes

    • Comment on "Improvement Suggestion"

    Columbia, PA on Jun 29, 2016
    Give the best price up front instead of doing it after you say you can't afford the first price.
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    Comment

    Spring Grove, PA on Jun 28, 2016
    Both teams Shane & Shawn (bow window and window trim) and Tim & Kyle (Front Door Install) were awesome!!! I was also impressed with our sales person Paul who was on site during the bow window install. I have a mechanical construction background.
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    West Shore

    Review by

    West Shore sold and installed a wonderful shower. Very professional job well done.
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    • West Shore

    Review by

    We really like our shower and so glad we did this!!
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    • West Shore

    Review by

    Our home has a completely different look and feel to it. West Shore did a phenomenal job from consultation through installation.
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    • Comment

    Hanover, PA on Jun 23, 2016
    Pete yours salesman presented your product very well.Installation team did an awesome job.
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    Comment on "Improvement Suggestion"

    Hanover, PA on Jun 23, 2016
    Nothing. Our experience with west shore was excellent
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    West Shore

    Review by

    Shoddy workmanship, lousy patch job on the walls, tub not completely caulked. Even your quality control inspector agreed it was a lousy job and I was promised it would be redone. That was more than 3 weeks ago and still no contact from West Shore!
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    1 votes
    • West Shore

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    I filled out their sweepstakes on Facebook to win $5000 towards a project. They called to verify that I submitted the entry and said they would come out to get a feel for what we needed with a free estimate. Joe Lesher was the rep who came out to our house. He came out on March 26th. He was very nice,...
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    Affiliations

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    • GuildQuality

    More about West Shore

    As a GuildQuality Guildmember, West Shore relies on our customer surveying to help them deliver an exceptional customer experience.

    We have surveyed customers on behalf of West Shore in Mechanicsburg, PA; Harrisburg, PA; York, PA; Camp Hill, PA; Carlisle, PA; Lancaster, PA; New Cumberland, PA; Hummelstown, PA; Middletown, PA; Enola, PA; and 182 other cities in Pennsylvania and Maryland.

    In this report, West Shore has published a summary of the customer feedback they've received since they joined GuildQuality in June 2013. In that time, 1,157 out of 2,167 customers (53%) responded to a GuildQuality satisfaction survey, with the most recent response in July 2016.

    West Shore surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

    If you are a West Shore customer, and if West Shore completed work for you after June of 2013 but you haven't yet received a survey, please let us know.

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