About this company
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West Shore is a locally owned and operated home improvement company that serves Pennsylvania with beautiful custom showers, baths, windows, and doors. As a replacement contractor, we strive to use our years of experience to provide the best customer service possible. Our goal is to make your purchase easy by providing energy-efficient products, the best interest-free financing in the industry, and exceptional installation and service. Give us a call today!
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GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
Comments
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Learn more about reviews and comments.Review by Evelyn C.
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Affiliations
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More about West Shore
As a GuildQuality Guildmember, West Shore relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of West Shore in Mechanicsburg, PA; Harrisburg, PA; York, PA; Camp Hill, PA; Carlisle, PA; Lancaster, PA; New Cumberland, PA; Hummelstown, PA; Middletown, PA; Enola, PA; and 240 other cities in Pennsylvania, Maryland and Texas.
In this report, West Shore has published a summary of the customer feedback they've received since they joined GuildQuality in June 2013. In that time, 1,224 out of 2,347 customers (52%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2020.
West Shore surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a West Shore customer, and if West Shore completed work for you after June of 2013 but you haven't yet received a survey, please let us know.
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