Sales team Paul was fabulous so is the walk-through

Refused to negotiate on the house we wanted. Ended up settling on a different unit that VM was willing to negotiate. VM ended up selling the original unit we liked for almost 50k below our offer.

I requested information regarding cabinet and countertop changes, but received unhelpful responses before being contacted with an excuse.

Not everything is perfect in the townhouse. Like the doors are lose, locks were broken, I see cracks in the wooden floor in the staircase. The answer I received was this is the best we could do. Seriously???

I think it's of good quality, and the service team has been very responsible.

Van Metre has not been responsive/helpful in any capacity with the delayed internet service. Rather, I have been ignored with my emails.

Our experience from start to finish was completely lackluster.

I would recommend to a friend to check Van Metre Homes if they are seeking a more open floor plan, etc.

Van Metre looks like the build a nice home. But there are issues. The 2x4 walls are thin and do not give a quality amount of sound protection from the outside. While it "meets code" its not quality. They use standard materials that anyone can get at Home Depot. For example, the kitchen cabinets are mid grade, at best, American Woodmark line. The windows are of the worst quality i have ever had in a house and sound pours through them. They didn't think through things like where the main bedroom meets living space and add insulation for sound assistance. The window in the main bathroom is full length. As I walk out of my shower, I am on full display for my neighbors. It left no space to hang towels. That should be a transom window. Its the little design details. There's a reason they have a link on their website about contacting them for renovations. Like we live in Northern VA and they didn't install natural gas lines for the houses. Its literally cheap cheap cheap.

So far I have had a good experience with Van Metre Homes with the sales process and after closing. I am happy with how they respond and address the small repairs, when it comes to the home.

After building multiple homes in different states. This company has been the absolute worst for customer satisfaction not to mention the poor quality of workmanship.

Not happy with concept of pre-selected options and no ability to change.

There were issues either the driveways and the elevator in the condo building breaks often and becomes a HUGE expense to the owners in the building.

I'm happy with the house! I don't have any problems, but there are just little issues.

My overall experience buying from Van Metre Homes was really good.

Quality control is absolutely terrible. Drywall is poor, electrical is poor, tile issues, carpet issues…everything I have looked into fixing has been poorly done.

Sales people, kitchen, ceiling heights ,

The process was fairly easy since I was not financing but the sales person was not as easy to deal with. Pretty rigid.

The home buying process and sales team were fantastic to work with. From final walkthrough to dealing with warranty department, we been extremely dissatisfied. It hasn’t been until recently when we escalated concerns that we are getting resolution.

All the people I worked with were friendly, professional and efficient. They took the time to help me select the right house and worked with my short schedule

Very smooth purchase. One warranty claim so far was handled well.

The housing materials are poor quality and MULTIPLE things are falling apart and needing to be fixed!

Terrible experience thus far. We've had 4 broken items in the house (See below). Further we've had major issues getting stairs built out off the back door b/c of how close the house+door was placed to the setback (county is rejecting our asks and we have to essentially make a tiny stair case - not at all what i was told could be built (by Rvee in sales). - Team has not been helpful in solving that issue and flatly ignoring our latest requests in writing. Most importantly though, our driveway was built on the top of a very steep hill leading to a ditch. It's been eroding (one time a team came out and fixed major issues, but new eroding issues have not been fixed thus far - after multiple requests). The hill is 65% down from the edge of the driveway - this is simply not safe. We tried to see if it would work after moving in but it hasn't - when moving in several people (Rvee, Mitch and Mitch's employee) all indicated if the steep hill was issue we should raise it and Van Metre would work with us - The initial replies on asking for something to be done given upcoming winter months with ice, etc. have been rejected. Only after contacting a lawyer and the city has Warranty Director finally decided to see if something can be done. This is simply not a way to treat your customers especially on a safety issue. it's not like we are asking for a swimming pool, we simply want to shore up the hill so eroding doesn't turn to a constant problem and we want to make this hill safe for winter months. Additionally it's so narrow we can't even turn cars to get into garage. All of this should be fixed, instead of us being told multiple times no not part of warranty.

The home finishes are fantastic!

They are a good builder.