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GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
Comments
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
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More about Roofing & More, Inc.
As a GuildQuality Guildmember, Roofing & More, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Roofing & More, Inc. in Reston, VA; Sterling, VA; Leesburg, VA; Herndon, VA; Ashburn, VA; Fairfax, VA; Woodbridge, VA; Burke, VA; Arlington, VA; Chantilly, VA; and 31 other cities in Virginia and West Virginia.
In this report, Roofing & More, Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in May 2012. In that time, 137 out of 199 customers (69%) responded to a GuildQuality satisfaction survey, with the most recent response in October 2017.
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