I was very stressed out at the time. They did everything they could to calm me down. They reassured me that everything was going to be alright and it was.They lived up to everything they said that they would do.
The ServPro emergency team did any excellent job the first 5 days. But it all went downhill when the regular department took over afterwards. It would take days for the supervisor to return calls. They would show up in the afternoon when we had scheduled morning appointments, so we ended up taking the whole day off work. The lack of communication was unacceptable and it was disappointing that it ended up taking a month to replace our carpet instead of the 10 day period they told us it would take.
They ripped out wood from my floor and left it uncovered that is a hazard they also ripped the base of my cabinets and that was never in my estimate and everyone has brain issues no one knows
Greast fast response. Even on a Sunday when I needed them most. They came and dried my home and were very professional
I would not let the ServPro of Park Cities/N. Garland franchise back in my house under any circumstances.
ServPro did a wonderful job. They were courteous and helpful. ServPro answered our questions and addressed our problems.
Shanon the supervisor went above and beyond what he needed to do to complete this job and make things right.
Very professional. Did excellent work. A very good value for the money.
They were very professional and they went above and beyond by getting things done very quickly. They were also very courteous.
Did good work but been waiting almost 2 months to get the runs repaired.they was very quick to start ans finish job but when it comes to follow up I’m still waiting almost two months for run repair.
Randy and his team did an awesome job! They communicated well and kept us updated. They were available when we needed them. They did excellent work and kept on schedule. I highly recommend them!
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