I was very stressed out at the time. They did everything they could to calm me down. They reassured me that everything was going to be alright and it was.They lived up to everything they said that they would do.
The ServPro emergency team did any excellent job the first 5 days. But it all went downhill when the regular department took over afterwards. It would take days for the supervisor to return calls. They would show up in the afternoon when we had scheduled morning appointments, so we ended up taking the whole day off work. The lack of communication was unacceptable and it was disappointing that it ended up taking a month to replace our carpet instead of the 10 day period they told us it would take.
They ripped out wood from my floor and left it uncovered that is a hazard they also ripped the base of my cabinets and that was never in my estimate and everyone has brain issues no one knows
Greast fast response. Even on a Sunday when I needed them most. They came and dried my home and were very professional
I would not let the ServPro of Park Cities/N. Garland franchise back in my house under any circumstances.
ServPro did a wonderful job. They were courteous and helpful. ServPro answered our questions and addressed our problems.
Shanon the supervisor went above and beyond what he needed to do to complete this job and make things right.
I highly recommend this company. We had our kitchen remodeled and it all went great!
We are very satisfied with the work. We had a very good experience working with Aaron, our Jenkins Project Manager.
Fresh Coat Painters of Richardson were GREAT to work with. They gave me all my options, took time to walk me through them, and delivered an excellent customer experience and paint job. They showed up exactly when they said they would, and cleaned up everything each evening. Also the price was reaso... more
My experience had more to do with the contractors than ICS. They tried their best, and labor was hard to find at the time. The workmanship was not the best. I feel the company lacked supervision over the work that was done. Every step of the way, I had to point out mistakes. It was not a pleasant ex... more
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