I would not recommend Zen Windows to anyone.
It was an easy process and was not high pressure. Everyone we worked with was great.
Installation was fine, but this winter I am having problems with the window. If this doesn't get resolved, not sure if I can recommend you guys.
Great product (Zen Lotus windows), very knowledgeable and professional.
Great quality product, service, price and installation team.
The customer service was excellent when making my selection, but the installation left a lot to be desired.
The initial contact was great. The digital documents and contract were signed. They failed to show at the first installation, and I had to reschedule. The installers were nice, but it was definitely not a great experience through the installation. They were not prepared. They had to come back an additional time to get new hardware. They needed to use my angle grinder and bit because they had to remove the security bars, and they left the old wheel on and wrong nuts . It was horrible. They called me asking when I wanted my door installed. I told them that they called the wrong number, but they showed up early one day to install, and I had to re-inform them that I had no doors to be installed. Bill was the contact, and I arranged the installation with him. He scheduled the installation. They didn't show up on time one day, so he called me back to reschedule. They came back the following week to do the installation.
It really just comes down to the installation team. They were not very good. There were multiple issues, and the owners are aware of it.
Overall, the communication was stellar, especially from the sales rep. There was a long lead time of 5 or 6 weeks.
Already recommended you!
Best price! Quality workmanship! Very easy to work with!
Looking back the entire experience, from quote to installation, could not have been more satisfying. Communication was top notch throughout.
I ordered my windows at the beginning of the pandemic and all went smoothly. We all wore masks and were safe. My windows were installed in one day. 9 double hung and a picture. My house is quieter and warmer. The brickmold transformed the look of my house on the outside. Wish i had done this sooner!
It was easy to work with Zen Windows; I didn't have to sit through hours long presentations on their windows and hear how they are better than everyone else. We love our new windows and the process was effortless.
Great quality, easy process and a fair price.
Have already recommended to friends
Excellent experience from first contact to final completion.
My first contact with Matt made me and my husband feel at complete ease. . We had other companies come in for an estimate but there was just no comparison with professionalism and guarantee. So yes I would definitely recommend the Zen family to my family and anyone else looking for complete satisfaction with no hassle, no fake ads, no sales pitch just genuine and excellent quality!
Quality products and great install team.
I probably would not recommend Zen based on the installation alone. That being said, I thought that the up-front sales and measurement process would be something I would recommend.
for Windows only
The entire process was better than I could have expected. Would recommend to anyone!
I'm very satisfied with the quality of these windows. Our 3-season room is now a 4-season that we can enjoy year round!
I had a pretty good experience with Zen windows. The timeline, price, and installation went well. I have an issue with the quality of the install, though. I am not happy that there are markings left behind around the windows and the fact that they used a cheaper fiberglass insulation around the windows instead of foam. Also, they found rotten wood around my windows and did not replace it like they promised. If those issues did not happen it would have been a perfect experience with Zen.
Zen has replaced all of the windows in my home. After employing them to replace the first few several years ago, I decided I would not use any other company to do the rest. They do a superb job, and the product is wonderful. The difference in my home is amazing with all of these new windows. They are expertly installed. I highly recommend Zen Windows.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Zen Windows as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys