Despite a high Angie's List rating for Titan at the time I contracted Titan, my experience was not good, particularly with respect to communications and followup. Ultimately the owner, Matt Perez, was involved and brought issues to resolution but it took 7 months for that to happen.
Areas Of Satisfaction - The finished roof looks great.
Recognized Excellence - I would like to recognize Randy for his exceptional service.
The best money I have spent for my project. Our design specialist Johanna was great. Our project went from confusion to organized and budgeted. We are shopping our Kohler products now.
ProClean did a great job cleaning my carpet. The technician was gracious and professional and called me before he arrived. He also finished in a timely manner. I would definitely recommend this company.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Titan Exterior Contractors, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys