Areas Of Satisfaction - Clearly my expectations were exceeded. The level of quality and service were par excellence. I without question would recommend these services to virtually anyone, who is willing to listen.
Recognized Excellence - Brianna Phillips’s attention to detail far exceeded my expectations. Her continual support throughout the installation experience was outstanding! Although there were challenges at times which is to be expected, Brianna’s consistent willingness to assist however she could, truly made it an absolute success!!!
They did a good job.
While the installation went well, followup system turn on did not and wrong information was supplied as to the turn on procedure. The promise of an incentive check being provided at installation time never happened and trying to get information about it has yielded no results. Finally I have discovered a ceiling leak which I am currently checking out. I started out impressed with this company but now I am discouraged.
Super people, easy process and quality installation.It was quite an easy process, start to finish.
Recognized Excellence - The crew leader for the installation team was wonderful and relatable. He was professional and easy to work with.
Additional Comments - It has been a smooth transition.
My solar was put in with no problem.
Recognized Excellence - I would like to recognize Summer.
Additional Comments - They answered all of my questions promptly. They were professionals.
Our installation was very complex and large. The work crew over came all of the challenges. We had outstanding results.
Today the KC inspection guy showed up to tell me my power panel was not up to par b/c of a neutral # 4 cable was not in a ground position. 14 yrs. ago this 200 amp panel was OK.
They did a pretty good job considering the mud they had to work in.
Recognized Excellence - I would like to recognize Adam Kennedy and his associate for their exceptional service.
The installers did a great job. They did the work as planned and cleaned up the site when completed
It has been a wonderful investment and we have definitely already received a return on that investment of solar panels. Our power bill last month was $-4. We are extremely happy with everything.
Additional Comments - The whole process has been wonderful.
Areas Of Satisfaction - Knowledgeable and great service.
Areas Of Satisfaction - The installation crew was friendly and professional. We are so happy to be powering our home with solar energy.
Recognized Excellence - Cole, Brianna.
I was extremely impressed by their courteous and thoroughness of the office staff. They were very professional. They did what they said they were going to do.
Smart Home Innovations was very good to work with. Answered all questions in a timely manner and made sure I understood the answers. Andy instructed me on how to turn the system on once the utility company changed the electric meter. One concern would be to notify owner if the work was starting earlier than tentative date, so owner could have site unlocked and be on site to identify locations of systems not covered by utility locating services. System is operating as designed, very happy with all the staff we worked with.
It would be nice to have a representative come back out to our home to go over the program to show us the guidelines of the operation and how it works.
They really know what they're doing, and I appreciate the craftsmanship that they did!
Smart Home Innovations are very professional. Everyone should do this! We need to save our planet.
The only question I had was we haven't found out when we will be starting to take our payments out because we want to correlate that with our mortgage insurance and our car payment. Hopefully, I've got three sales made already.
It hasn't been used for more than a week. I can't rate the product at this time. The rating is based mostly upon the customer service and interacting with the company.
I'm very happy with the Sales Presentation, Gary knew his stuff. Great person to break the ice to Purchase the Smart Home Innovation Solar System
I always research before I make a large Investment and this is where my money landed. I am very happy with my investment, and the company. I had a lot of questions as anyone should and they were all answered swiftly and in full. The installers were fantastic and took special care in each step of the installation process. You can not go wrong with this company.
It was cold, snowy, and icy, and they were here every day until it was done. It was amazing.
Smart Home Innovations is a great company to go with.
I found them to be very helpful and easy to work with.
Paul Adams was always very responsive. I think that I should have been more involved with DHI's contact with the Insurance Adjuster as it would have saved a lot of time.
Great experience! Helpful every step of the way. Would certainly work with them again in the future.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Smart Home Innovations as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys