Great workers. Excellent materials and quality workmanship. Karin and Nick easy to work with and very attentive. Will definitely call them for our next renovation.
Communication - We were appraised of every step needed to complete the project.
Quality Of Materials - The materials were top notch and exceptional.
Quality Of Workmanship - Can’t say enough of the workmanship by Bob, Beto and the other workers.
Problem Resolution - Every problem was addressed professionally and quickly resolved.
Professional & Organized - We were very satisfied with all of work and communication.
Schedule - Everything was completed to our satisfaction.
Value - The project estimate was right on target. We appreciate that everything was delivered as promised.
Sales Knowledge - It was outstanding.
Design - We are very satisfied.
Recognized Excellence - Bob was our man. He was extremely concise and professional. Great attitude and jolly disposition.
Areas Of Satisfaction - Everything was great, especially the workers.
Additional Comments - We are extremely pleased with our new bathroom. It is a complete transformation and we love it.
Recognized Excellence - Everyone on the project.
Areas For Improvement - Everything was perfect. She is very creative, knowledgeable, innovative, etc.
Areas Of Satisfaction - everything. I am very happy and pleased with our big kitchen renovations.
Additional Comments - She knows her product from quartz, wood flooring, lighting, appliances, etc. The quality of the work is super. She is very creative from the design on. I would highly recommend her.
We are absolutely thrilled with our new kitchen. Karin is very thorough and organized. She listened to our thoughts about what we wanted and created a design that brought our new kitchen to life.
Respectful - We were very comfortable with all of Karin Ross' team working in our home.
Communication - Karin was always available and very responsive.
Quality Of Workmanship - Karin's team did an outstanding job. We could not be more pleased with the quality of their work.
Design - The design made the best use of space and dramatically improved our home.
Recognized Excellence - Karin and Nick's design experience and advice was outstanding. Brad and James completed the project with excellent craftsmanship and attention to detail.
Additional Comments - We look forward to having Karin Ross Designs help us with our next project!
We did our bathroom remodel to deal with some historical leaks we inherited. Not only did KRD fix those, they helped us identify the cause of another major leak, and designed and implemented a functional bathroom that meets our tastes. We are very happy with the outcome.
The design process was efficient and I appreciated Karin's ideas and suggestions. She listened to our needs and met them with flexibility and lots of options. The project was completed on time and we are very pleased with the quality of work. Thank you to Karin and her team for making our bathroom remodel project so easy! We are very pleased with how it turned out
Communication - Excellent!
Schedule - Exceptional! Meeting the timeline, exceeding our expectations and communicating every step of the way were all so appreciated!
Recognized Excellence - We absolutely loved Tyler. He was in our home daily for several weeks. He is kind, professional, is an excellent craftsman and wonderful communicator.
Areas Of Satisfaction - They did what they said they would, when they said and we very much appreciated that!
Additional Comments - We absolutely LOVE our kitchen and hearth room remodel. We had a great experience and definitely would recommend Karin Ross Designs!
Karin and her team were a dream to work with for our ground floor remodel! From the very beginning, the process was streamlined, convenient, and tailored to what we needed, and Karin helped us translate our vision for our house into reality. One of the reasons we wanted to work with a designer was because our house aesthetic is a little off the beaten track, and Karin was invaluable in sourcing materials and options that would match the kind of design we loved, along with anchoring our ideas into a cohesive whole that now makes the entire house flow. The actual remodeling process was quick and smooth, with a team that paid a lot of attention to detail and did an immaculate job. (One thing that was super lovely was that the team kept the worksite extremely tidy, which is a big help with kids and pets!) Having Karin work hand-in-glove with the remodeling team made the entire renovation process seamless and ultra-convenient. We are blown away with our renovation and how flawless our ground floor looks now; we’d use Karin again in a heartbeat!
Karin & company did a great job. Bob, who did most of the actual work, was a pleasure to work with, and several times he went above and beyond the call of duty.
Quality Of Workmanship - Excellent workmanship. Bob was the best.
Schedule - Project finished earlier than expected.
Recognized Excellence - Bob did an amazing job.
Areas For Improvement - None.
Areas Of Satisfaction - Quality of work exceeded my expectations.
Karin Ross Designs is simply the best! Karin and her husband Nick did a fantastic job with our kitchen remodel. Karin reached out to us almost immediately upon our initial online inquiry. She was prompt in her responses and provided an estimate within 48 hours. We were so impressed and loved the energy Karin brought to our dream kitchen ideas. We met several times prior the install to plan every single detail. Nick was great at designing the layout as we progressed through the design details. They have a beautiful show room with all the options you will need for a stunning kitchen. The actual remodel started on the exact agreed upon date and they kept in contact with updates along the way. Bob was our installer and his work is top notch. He kept a clean work space and picked up all his items prior to leaving each day. He arrived on time each day and was very pleasant to have in our home. The end result.....MAGAZINE WORTHY! If you don't choose Karin Ross Designs, you are doing yourself a disservice. Thank you to Karin, Nick, Bob, and the entire team.
Safe - The work space was kept exceptionally clean each day!
Respectful - They kept great care of our home and protected all the other spaces from dust and debris.
Communication - Karin responds almost immediately and was such a pleasure to work with during the entire process.
Quality Of Materials - Top notch materials were used to make our kitchen simply amazing. Great craftsmanship!
Quality Of Workmanship - The end result exceeded our expectations. We can't wait to show everyone!
Problem Resolution - A few questions throughout the install and Karin checked in each time with a resolution.
Professional & Organized - They have a very streamlined process. They keep their jobs on time. This husband and wife duo are truly amazing and we are so thankful for their guidance and support!
Schedule - YES! The entire thing was on time and ended as promised.
Value - Great value for the project.
Sales Knowledge - They have been doing this for years and you can tell they have everything under control.
Design - Exceeded expectations!
Recognized Excellence - Karin, Nick, and Bob are THE BEST!
Areas Of Satisfaction - Our kitchen belongs in a magazine, that is a fact!
Karin's work was detailed, thoughtful, and a great improvement to our house. The scope of the design and her knowledge of potential problem areas went far beyond what we would be capable of ourselves.
Recognized Excellence - We thought Josh went above and beyond in his work on our house.
Areas Of Satisfaction - We appreciated the collaboration with Karin and Nick during the design sessions as well as the communication throughout the design, tear down, and remodel.
Additional Comments - We chose Karin Ross Designs to remodel our kitchen because they had excellent customer reviews and provided both design and in-house contractors, so there were no surprises or disconnects between costs, scheduling, workmanship, and quality. Karin is organized, detail oriented, and ensures adequate time to plan all facets of the job by working closely with her customers to design and choose the materials. We asked for a more functional, updated, organized, uncluttered, beautiful kitchen and that’s what Karin and Nick delivered. The in-house contractors were excellent, Karin and Nick communicated every step of the way, handled problems, and followed up and managed all issues including coming back to fix a plumbing problem after the job completed. We love our new kitchen!
From initial design process through construction and completion, our project turned out just what we had hoped for.
Recognized Excellence - Our contractor Josh was fantastic. It is a long, personal process and having someone in your home for that long a period of time can seem overwhelming, but we could not have asked for a more kind, professional, respectful and knowledgeable person than Josh to go through this process with.
Areas Of Satisfaction - The final outcome of our project exceeded our expectations. More beautiful than we had even imagined!
Additional Comments - We would recommend Karin and her team to anyone looking for a one stop design/contracting company for their home remodel project.
Recognized Excellence - Tyler did an awesome job.
Areas For Improvement - None
Areas Of Satisfaction - The design, quality of work and products exceeded our expectations.
Additional Comments - Karin Ross Designs did an amazing job. We truly love our new kitchen. The design, quality of product, attention to detail exceeded our expectations. Tyler was great at cleaning up the mess each day. It was a great experience and we are thrilled with our new kitchen.
Great working with Karin and crew from concept, design and build.
Karin Ross and her team did a great job! They took a small outdated kitchen and dinning room and transformed it into a large modern kitchen that we love spending time in. Thank you Karin Ross!
Recognized Excellence - The remodel team did a great job!
Areas Of Satisfaction - The design of the space, and the types of materials used, makes the area much more functional and enjoyable.
Additional Comments - Just a simple "thank you" for a great job, well done!
Our kitchen turned out even better than I imagined. I could not have put together anything this stunning by myself.
Recognized Excellence - All of her craftsmen were exceptional. Ben always went above and beyond.
Areas Of Satisfaction - Definitely, Karin's ideas for the design, and color.
Karin Ross designs, Were courteous, professional, and stayed on schedule. I really appreciate having all the materials here before they started working. The job site was always kept safe, and I love the outcome of our design. They did an excellent job. I highly recommend them.
Karin Ross Designs did a fantastic job of doing our most recent home remodel projects. We had the entire main floor hardwoods refinished, the entire kitchen gutted and changed the layout, a new fireplace, and bar installed in our hearth room. It encompassed essentially 2000 sq ft of our home, and all of our daily living space. However, Karin and her team made the process as painless as possible. Without hesitation I would recommend them to anyone considering a home remodeling project. Karin has a true gift in design and her team does a fantastic job of making the vision you create with her, a reality.
Types of work - tile, lighting, plumbing
Safe - Our project consumed most of our main living space, however the crew made it a point to clean things up as much as possible each day. Trash was always collected, scraps were disposed of, tools were put away, and floors were swept up as much as possible. Additionally, the construction areas were carefully enclosed during processes that created a lot of dust or fumes to keep from spreading to the rest of the house as much as possible.
Respectful - The crew working our project was largely the same each day. They were extremely respectful of our home. They were here to get a job done and diligently stayed on task. We were completely at ease having them in our home without our presence.
Communication - Karin was always quick to respond to questions or concerns, regardless of the time of day. She was happy to discuss anything with me, to clarify or explain things I didn't understand. She also made herself available for last minute meetings and never left us feeling rushed or like an inconvenience.
Problem Resolution - We did experience an issue as the refrigerator/freezer columns were being installed. While it was no fault of Karin Ross Designs, Karin immediately came to the job site to address the situation and rectified the situation quickly. She was calm and well thought out with her solution. There is absolutely no way she could have handled it any better, despite the fact that the issue wasn't even due to an error on her part.
Professional & Organized - From the first meeting with Karin, she was the consummate professional. She had all of our project information in a file and readily available for any questions I may have. When we arrived for each meeting, she was prepared, having already pulled samples of items she thought we might like. That organization allowed the meetings to be extremely productive and make as much progress as possible.
Schedule - Due to circumstances beyond anyone's control, our project did run longer than expected. However, that was due to supply chain issues and COVID, not because of anything within Karin Ross Designs control. However, she remained extremely communicative, letting me know the status of shipments, work crew schedules, etc. Again, though no fault of hers, she handled it extremely well.
Value - When Karin says that you have an agreed upon price when signing a contract and there are not additional hidden costs as you go through the project, she means it. Throughout the entire project, we never had a 'nickel and dime' moment. The contract was signed and we had agreed to it...and she meant what she said - we were never asked for an extra penny.
Sales Knowledge - Karin was very knowledgeable about current design for our remodel, as well as what was feasible to make work for our space. She asked me to make a list prior to our initial planning meeting about items that I really wanted. We went through each item as we planned, discussing WHY I wanted them, how they could function in our space, where they would go, and then finalizing the decision. Some items that I thought I really wanted, I didn't end up doing, after she explained the pros and cons of them. However, those decisions were always left completely up to me, without pressure from her either way. She maintained it was MY space and she wanted me to love it, so the ultimate decision was always mine, but her vast knowledge of the industry was indispensably helpful in making decisions.
Design - The finished project has exceeded my expectations and that is due to Karin's innate talent of design. The space functions efficiently and is so aesthetically pleasing, it's more enjoyable to be in.
Recognized Excellence - Josh and Drew were exceptional on site. They were professional and conscientious. They showed up every day with a positive attitude and were responsive to our requests. Each day before leaving the cleaned the work area and checked in with us letting us know what was coming up the next day. Their workmanship was exceptional!!
Areas Of Satisfaction - The workmanship was excellent.
Additional Comments - Karin was easy to work guiding us through the design process making suggestions helping us with the vision of the project.
We would recommend Karin Ross Designs to a friend as everyone we worked with was knowledgeable, trustworthy and kept us informed on the process. Karin worked with our budget and was able to find materials that fit our needs and we have an amazing kitchen now because of everything she and her team did for us.
Areas Of Satisfaction - They met my expectations in the design.
She was wonderful. They did exactly what they said they were going to do, and didn't change things. It was a good experience.
Areas Of Satisfaction - They met all of my expectations. They were available, and did a great job.
Additional Comments - I appreciated their honesty. They were on time, did what they said they were going to do, and they delivered on promises in a timely manner. I didn't feel like they took shortcuts. They made things right if there was anything wrong. They did the job beautifully.
Additional Comments - Karin has great taste and a very good crew. Nick, her husband, who runs the construction end of the business is a great guy too.
Communication - Karin and Nick are the best communicators. Hands down, the best! I never worried about any aspect of the project. From the design phase and beyond the completion, there was clear communication. Every question I asked was answered, and their communication alone is a reason to go with Karin Ross Designs for your next home project!
Schedule - The project started early! How often does a business start a project early! If it had not been for supplier delays due to COVID-19, our project would have concluded a week early. The crew was on-time almost every day, and if there was a late start (which was very rare), the delay was communicated.
Recognized Excellence - The entire team! Karin, Nick, and Jerry were excellent throughout the entire project.
Areas Of Satisfaction - Communication! Good communication and management is worth its weight in gold! Ive worked with other companies, and I acted as the project manager for most of those projects. That WILL NOT happen with Karin and her team.
Problem Resolution - The few glitches we experienced were addressed quickly, collaboratively, and to our satisfaction.
Areas Of Satisfaction - Karin took my initial thoughts and designed a space even more beautiful than I imagined.
Additional Comments - From planning to finish, we had an excellent experience with Karin, Nick, and their team.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Karin Ross Designs as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys