Areas Of Satisfaction

Areas Of Satisfaction - Karin's vision was exceptional. She recognized we wanted timeless and class in our design and she delivered.

Overall experience was fantastic!

Problem Resolution

Problem Resolution - Countertop sub contractor was struggling, Karin stepped up and solved the problem quickly!

Schedule

Schedule - Missed completion date due to countertop vendor

Design

Design - Love my kitchen, and Karin was great at taking time with us for the design.

Recognized Excellence

Recognized Excellence - Alex was great!

Areas Of Satisfaction

Areas Of Satisfaction - Design, she really made our kitchen beautiful

Additional Comments

Additional Comments - Will definitely ask Karin to design future projects!

Karin Ross will create an impactful design, realize the design using her own production team, all at a reasonable cost.

Safe

Safe - Karin Ross does not use a lot of subs on her projects. You know who is coming every day and when they are coming.

Respectful

Respectful - The people working cleaned up and put their tools away every day. We appreciated the care they took with everything they did.

Communication

Communication - Written scope of work, well documented changes, email, text messaging. Communication was great.

Quality Of Workmanship

Quality Of Workmanship - This is another area which sets Karin Ross apart from others. Her own people do much of the work. You know everyone by name and can approach them. There is a family atmosphere in this company. Everyone does a great job and is committed to a successful project.

Problem Resolution

Problem Resolution - Every large project has a couple of problems. All our problems were quickly resolved. Most times the problems were resolved on the same day when it was discovered.

Professional & Organized

Professional & Organized - Karin Ross was always professional and organized. She always made sure everything was in writing as decisions were made.

Schedule

Schedule - We were on schedule for the most part. The scope additions we made did cause the schedule to slide a couple weeks.

Value

Value - Karin Ross was not the highest price or lowest price remodeler we considered. She always considered our budget with design decisions. We appreciated that she didn’t tempt us by showing us things beyond our budget.

Sales Knowledge

Sales Knowledge - First and foremost, Karin Ross herself is your salesperson! You are not dealing with someone else. No one in the middle. Secondly, we were able to pick everything right in her design studio. Everything including cabinets, faucets, tile, sinks, handles, lighting, etc. We did not have to go to other suppliers.

Design

Design - Design is where Karin Ross really excels. Design assistance was extremely important to us. We wanted to make sure all the design elements complement each other to combine into a beautiful kitchen remodel that reflects our taste and complements the rest of our home. She also helped us with paint colors, new lighting, and stair railings beyond the kitchen area to assure our entire home looked great together.

Recognized Excellence

Recognized Excellence - The whole Karin Ross Design FAMILY worked together to provide a great product.

Areas Of Satisfaction

Areas Of Satisfaction - Design, design, design. Karin Ross has real design skills! We really appreciated her expertise and inputs when it comes to design.

Respectful

Respectful - All I can say is VERY respectful.

Communication

Communication - Karin takes the time to communicate every aspect of the job and there are no surprises.

Quality Of Materials

Quality Of Materials - Materials were very high end.

Quality Of Workmanship

Quality Of Workmanship - Amazing workmanship.

Professional & Organized

Professional & Organized - Karin is very professional and organized.

Schedule

Schedule - Spot on. Completed per estimated time line.

Value

Value - If you want a quality product combined with quality craftsmanship, Karin exceeds.

Design

Design - Karin’s design is amazing. We couldn’t be happier

Recognized Excellence

Recognized Excellence - Brad for craftsmanship and Karin for design.

Areas For Improvement

Areas For Improvement - Only item we had issue was out of her control. Her recommendation for kitchen stools were not delivered. Manufacturer dropped the ball.

Areas Of Satisfaction

Areas Of Satisfaction - Everything exceeded.

Additional Comments

Additional Comments - Can’t recommend Karin Ross designs enough. Great experience

From the very first design meeting to the end of the project, Karin and her team delivered top notch service. Her workers showed up when they were supposed to and left the area neat and tidy every day. She was very responsive to questions and communicated what was going to happen every step of the way. We are thrilled with our new kitchen and happy to highly recommend Karin Ross Designs.

We had a wonderful experience with Karin- she was so helpful and knowledgeable with design process and had great ideas. The kitchen installation process itself was smooth with open and quick communication.

Schedule

Schedule - The schedule was clear and made in advance which was helpful for other planning

Value

Value - Karin was always engaged in our meetings

Design

Design - We love our new kitchen so much and would work with Karin again

Recognized Excellence

Recognized Excellence - Tyler was a great contractor to work with

I've been dreaming of a kitchen remodel for years, and when I finally decided it was time to act, my design inspiration from the last several years were all from Karin Ross Designs. During the initial meeting at our house, Karin could instantly see through our dated kitchen to the glamorous modern version it could be, and did a great job of walking us through the possibilities. When it came to making our selections, she did a wonderful job of narrowing the choices down to a few options so I wasn't overwhelmed, and I appreciated she wasn't shy about voicing her opinion and reminding me of her ultimate vision. It took me a little time to fully embrace the design, but Karin was incredibly patient and I could not be happier with the end result! It took several years before I was truly ready to undertake a kitchen remodel. Karin and her team made it well worth the wait!

Types of work

Types of work - Powder bathroom was minor improvements to match the beautiful kitchen design.

Quality Of Workmanship

Quality Of Workmanship - Brad and the rest of the crew were attentive to the details and did an amazing job.

Problem Resolution

Problem Resolution - Had a couple of hiccups with counters and flooring. Karin worked behind the scenes to resolve to our complete satisfaction.

Schedule

Schedule - Karin set the course during the selection process so expectations were well understood and well managed.

Design

Design - During the initial meeting at our house, Karin could instantly see through our dated kitchen to the glamorous modern version it could be and did a great job of walking us through the possibilities. It took me a little time to fully embrace the design, but Karin was incredibly patient and I could not be happier with the end result. Simply put, it's gorgeous!

Recognized Excellence

Recognized Excellence - Karin, Nick, and Brad were great to work with.

Areas Of Satisfaction

Areas Of Satisfaction - When it came to making our selections, Karin did a wonderful job of narrowing the choices down to a few options. I also appreciated she wasn't shy about voicing her opinion to guide me to the best solutions for our kitchen.

Work was completed according to contracted agreement and exactly on time.

Problem Resolution

Problem Resolution - There was a problem with the countertop not being cut accurately to fit our walls, which are not at an exact 90°angle. Karin and her team identified the problem and worked with the outside contractor to identify a solution. The problem was corrected to our satisfaction very quickly.

Recognized Excellence

Recognized Excellence - We worked closely with Karin, Nick, and Sean. We felt very comfortable throughout the project that questions would be answered promptly and concerns, if any, would be addressed. We would recommend this team to anyone looking to improve their home.

Areas Of Satisfaction

Areas Of Satisfaction - Adhering to the expected timeline has been an area that has fallen short of our expectations in previous renovation and/or building experiences. This is one time that the contractor was able to firmly stick to the agreed upon timeline. In fact, we were able to begin our project one week early, and Karin and her team were able to accommodate our change in plans.

Karin and her team exceeded expectations. From our initial consultation to the completion of our kitchen and bathroom remodel, we appreciated her honesty, expertise, professionalism, and collaboration. Her team was fun to work with, talented, and highly respectful. We love our new spaces and know we’ll work with Karin Ross Designs again.

Safe

Safe - Extremely responsible and talented crew.

Problem Resolution

Problem Resolution - We really didn’t experience any problems with Karin or her team. There were very limited vendor material delays that Karin’s team managed fully and worked quickly to resolve.

Recognized Excellence

Recognized Excellence - Karin, Nick, Jerry, and Josh were all fabulous partners on our project. We’d happily work with them all again.

Areas Of Satisfaction

Areas Of Satisfaction - Met or exceeded all.

Recognized Excellence

Recognized Excellence - I would like to recognize Brad Karin for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - In all areas, they met and exceeded my expectations.

Karin made the task of redoing my 23-year-old kitchen very easy.

Recognized Excellence

Recognized Excellence - I would like to recognize Karin for leading the design effort and Josh for leading the construction.

Areas Of Satisfaction

Areas Of Satisfaction - I love the cabinetry.

Karin and Nick Ross, along with their team have done an exceptional job designing and reconstructing our main level and master bath. They took out a fireplace wall that separated our living room and kitchen which makes our home feel so much larger. We love the white and wood mixture of cabinets, our quartz countertops and huge island.
The living room has been transformed with an electric fireplace and large television, set inside a beautiful dark quartz slab. The dry bar Karin designed compliments the fireplace wall, both extending to the ceiling.
We definitely recommend Karin Ross Designs to anyone looking for a quality remodel with high end finishes, a team that works hard every day and an extensive knowledge of modern design elements.

Safe

Safe - Each team member straightened their area enough for us to work around and put their tools away at the end of each day.

Communication

Communication - These people work all the time. My texts or emails were answered promptly, even later in the evening or early in the morning. I truly appreciate that.

Quality Of Workmanship

Quality Of Workmanship - Quality workmanship by a quality team that shows up on time.

Problem Resolution

Problem Resolution - There were no significant problems. Each little issue was quickly addressed and resolved in a professional manner.

Professional & Organized

Professional & Organized - The company is very professional and organized.

Schedule

Schedule - Karin scheduled our remodel early so it would be completed before our daughter's wedding.

Value

Value - Our master bathroom is beautiful and the quartz and wood materials Karin recommended in our kitchen and living room are exquisite and well worth the cost.

Sales Knowledge

Sales Knowledge - Karin Ross has been in this business for many years and had answers to anything we had questions about.

Design

Design - We are enjoying our new kitchen, living area and master bath!

Recognized Excellence

Recognized Excellence - Chris, Jerry and James did exceptional work. Chris and Jerry stayed throughout the entire project and were both very respectful with any of our requests. Chris and Jerry both went above and beyond with their expertise and experience at helping us place outlets, drawers in our master closet and several other items.. Beto did a good job on the tile also.

Areas Of Satisfaction

Areas Of Satisfaction - Karin Ross Designs went above and beyond on making our remodel smooth. Karin and Nick were fun to work with. They were able to start the job much sooner than originally planned which we are very grateful for. Our daughter was getting married the end of July and they finished the job a few weeks before the wedding. The team was at work every day from 8:00 am to 4:30 pm, Monday through Friday.

Additional Comments

Additional Comments - We love our beautiful new kitchen, living area and master bathroom, and we're looking forward to having them back to update our basement in the future!

We are so grateful that we chose KR Designs for our kitchen remodel. Karin Ross is a gifted design professional who was able to visualize the best remodel outcome on her first visit. From color options to countertops, Karin included and guided us through the design process to create a kitchen better than we had imagined possible. Nick Ross managed the construction in a timely and responsive manner. Brad was at our house daily to build and implement the plan. KR designs was the right choice for our remodel and we are over the moon with the results!

Quality Of Workmanship

Quality Of Workmanship - Brad is a hard-working creative problem solver. He was always on-time, pleasant and knowledgeable.

Problem Resolution

Problem Resolution - Any questions that we had were immediately addressed.

Problem Resolution

Problem Resolution - Karin is very responsive and addresses all your concerns in a very timely manner.

Professional & Organized

Professional & Organized - Karin takes great strides to ensure you have the desired outcome for your project. I loved that she takes 6-9 weeks to work with you weekly, for design and changes to build your plans. She is very through and works tirelessly to make sure your plans are solid prior to start of construction. At the end of your project, you will find yourselves just standing in awe of how beautiful it is. It has been several months and I just sit and stare at the beautiful creation. I am beyond happy!!

Schedule

Schedule - Stayed on task and actually completed little ahead of schedule.

Design

Design - Exceeded my expectations!

Recognized Excellence

Recognized Excellence - Karin has a stellar crew that her and Nick oversee. They are courteous, respectful of your home and do an amazing job.

Areas Of Satisfaction

Areas Of Satisfaction - Everything!!

Additional Comments

Additional Comments - I highly recommend Karin Ross Design for anyone needing or wanting a creative, beautiful and ultimately best remodel design project. It has been 4 months and I still show everyone and anyone what my new kitchen looks like.

Types of work

Types of work - They also did dining and living room remodeling.

Recognized Excellence

Recognized Excellence - I would like to recognize Tyler, Mike, Karin, and Nick for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - There are so many great things about the project. I think the areas that exceeded our expectations were that they showed up every day and cleaned up every day. I want to acknowledge Karin's eye for design. She listened to what I wanted or needed, but she brought a whole new level of style to my house. It is fantastic! She did a great job.

Additional Comments

Additional Comments - The experience has restored our faith in professional contractors. We have had some negative experiences. They are very professional.

From the time I met Karin, I felt she understood my style. She also was able to address our needs and wants for the project. The selection process was easy and well organized. The subcontractors for floors, installers etc. were efficient and produced high quality. We love our new dream kitchen!!

Professional & Organized

Professional & Organized - She was extremely organized throughout out the process and kept the project rolling.

Design

Design - Love my new kitchen. Its better than I could have imagined. Everything I wished for was made possible through the design.

Recognized Excellence

Recognized Excellence - Sean did an amazing job! Very detail oriented. Both Karin and Nick were easy to work with. They understood what I wanted.

Areas Of Satisfaction

Areas Of Satisfaction - The project finished in the timeframe quoted. Also, the design process was easy. Design details can be overwhelming, Appreciated narrowing down choices for ease of selection.

Karin and her team were amazing in so many ways. I could not believe how clean they left the workspace each day, and took care of getting all the materials and project needs organized. She took in feedback from me and adjusted the design, but also pushed me to try new things which turned out amazing.

Safe

Safe - The cleanliness of the work site was amazing.

Recognized Excellence

Recognized Excellence - I felt that Karin was very good about understanding my wishes and likes/dislikes, and forming a design around them. I valued her expertise and design insight. We also found Brad to be an impressive craftsman, and appreciated his attention to detail in all the work he completed.

Areas Of Satisfaction

Areas Of Satisfaction - We started the project 6 weeks earlier than anticipated, which was great on our end.

Recognized Excellence

Recognized Excellence - Bob the builder

Areas Of Satisfaction

Areas Of Satisfaction - Met all expectations

Recognized Excellence

Recognized Excellence - Karin helped us see a design we never thought of and made it come true! I have the perfect kitchen! From Design to reveal, the process couldn't have been smoother!

Quality craftsmanship and execution. Final product exceeded expectations.

Respectful

Respectful - Terrific craftsmen on site.

Problem Resolution

Problem Resolution - Any problems were remedied perfectly.

Areas Of Satisfaction

Areas Of Satisfaction - Took down popcorn ceiling with almost zero dust left behind. Amazing.

Great workers. Excellent materials and quality workmanship. Karin and Nick easy to work with and very attentive. Will definitely call them for our next renovation.

Communication

Communication - We were appraised of every step needed to complete the project.

Quality Of Materials

Quality Of Materials - The materials were top notch and exceptional.

Quality Of Workmanship

Quality Of Workmanship - Can’t say enough of the workmanship by Bob, Beto and the other workers.

Problem Resolution

Problem Resolution - Every problem was addressed professionally and quickly resolved.

Professional & Organized

Professional & Organized - We were very satisfied with all of work and communication.

Schedule

Schedule - Everything was completed to our satisfaction.

Value

Value - The project estimate was right on target. We appreciate that everything was delivered as promised.

Sales Knowledge

Sales Knowledge - It was outstanding.

Design

Design - We are very satisfied.

Recognized Excellence

Recognized Excellence - Bob was our man. He was extremely concise and professional. Great attitude and jolly disposition.

Areas Of Satisfaction

Areas Of Satisfaction - Everything was great, especially the workers.

Additional Comments

Additional Comments - We are extremely pleased with our new bathroom. It is a complete transformation and we love it.

Recognized Excellence

Recognized Excellence - Everyone on the project.

Areas For Improvement

Areas For Improvement - Everything was perfect. She is very creative, knowledgeable, innovative, etc.

Areas Of Satisfaction

Areas Of Satisfaction - everything. I am very happy and pleased with our big kitchen renovations.

Additional Comments

Additional Comments - She knows her product from quartz, wood flooring, lighting, appliances, etc. The quality of the work is super. She is very creative from the design on. I would highly recommend her.

We are absolutely thrilled with our new kitchen. Karin is very thorough and organized. She listened to our thoughts about what we wanted and created a design that brought our new kitchen to life.

Respectful

Respectful - We were very comfortable with all of Karin Ross' team working in our home.

Communication

Communication - Karin was always available and very responsive.

Quality Of Workmanship

Quality Of Workmanship - Karin's team did an outstanding job. We could not be more pleased with the quality of their work.

Design

Design - The design made the best use of space and dramatically improved our home.

Recognized Excellence

Recognized Excellence - Karin and Nick's design experience and advice was outstanding. Brad and James completed the project with excellent craftsmanship and attention to detail.

Additional Comments

Additional Comments - We look forward to having Karin Ross Designs help us with our next project!

We did our bathroom remodel to deal with some historical leaks we inherited. Not only did KRD fix those, they helped us identify the cause of another major leak, and designed and implemented a functional bathroom that meets our tastes. We are very happy with the outcome.

The design process was efficient and I appreciated Karin's ideas and suggestions. She listened to our needs and met them with flexibility and lots of options. The project was completed on time and we are very pleased with the quality of work. Thank you to Karin and her team for making our bathroom remodel project so easy! We are very pleased with how it turned out