Communication - Karin and Nick are the best communicators. Hands down, the best! I never worried about any aspect of the project. From the design phase and beyond the completion, there was clear communication. Every question I asked was answered, and their communication alone is a reason to go with Karin Ross Designs for your next home project!
Schedule - The project started early! How often does a business start a project early! If it had not been for supplier delays due to COVID-19, our project would have concluded a week early. The crew was on-time almost every day, and if there was a late start (which was very rare), the delay was communicated.
Recognized Excellence - The entire team! Karin, Nick, and Jerry were excellent throughout the entire project.
Areas Of Satisfaction - Communication! Good communication and management is worth its weight in gold! Ive worked with other companies, and I acted as the project manager for most of those projects. That WILL NOT happen with Karin and her team.
Problem Resolution - The few glitches we experienced were addressed quickly, collaboratively, and to our satisfaction.
Areas Of Satisfaction - Karin took my initial thoughts and designed a space even more beautiful than I imagined.
Additional Comments - From planning to finish, we had an excellent experience with Karin, Nick, and their team.
Karin Ross Designs has been fantastic to work with. From our first meeting when Karin and Nick came to the house and we talked through what we were thinking, to selection of the design that Karin created for us, to the item selection (tile, cabinetry, fixtures, etc.), everything was well thought out and coordinated. Karin and Nick took care of everything: coordinating plumbing, electrical, roofers, windows, carpet, ordering everything we needed for the project, etc. The guys (Jerry, Johnny, and Tony) that did the majority of the work on the house were extremely professional, friendly and focused on the work at hand. They were here every day at 8 AM. If we had any questions, concerns or requests, Karin was very accommodating, and the guys on site would take action. We had two projects in one. The smaller project involved remodeling a hall bath, while keeping the existing footprint of the room. It turned out great! The larger project involved removing and adding walls and windows, completely reconfiguring plumbing, electrical and air to reimagine our master suite. The end result was way better than we could've ever envisioned ourselves. It was Karin's vision that we fell in love with and what we now have the pleasure of living in. It's awesome. We highly recommend Karin Ross Designs for your next home project.
I’ve already recommended KR Designs to people!
Communication - Excellent communication and I asked a lot of questions.
Quality Of Materials - Beautiful cabinets, gorgeous countertops, everything is top notch and installed perfectly.
Quality Of Workmanship - They do great work!
Professional & Organized - They communicate well with everyone on the project. When there’s good communication, then everyone knows what to expect...to me, that is the ultimate in professionalism and organization.
Schedule - Very timely
Sales Knowledge - Karin has a lot of design experience and that’s what I needed.
Recognized Excellence - Karin of course, for her design knowledge, Nick, her husband for his construction knowledge and suggestions. Tyler and Alex for the long hours they put in working on our house, for the beautiful results, and their respectful and friendly attitudes. Tyler is also a great master craftsmen....he’s sharp.
Areas Of Satisfaction - Overall design of kitchen and bath plus help with choosing paint colors, blinds, furniture, and now the design of my entire upstairs (including flooring) is cohesive and beautiful.
Additional Comments - KR designs is a well oiled machine, they are organized, on time, on budget, there were no big problems. This was my first major remodel and it went off without a hitch.
Communication - Hands down the best communication during any project I have ever taken on.
Schedule - Unfortunately the timeline was pushed out due to COVID. Despite the delays, Karin worked hard to keep the project on track.
Design - My kitchen turned out better than what I had anticipated.
Excellent design, materials/products and workmanship.
Recognized Excellence - The entire staff and crew.
Areas Of Satisfaction - All
They are very professional, courteous, and talented.
Recognized Excellence - I think that Karin has a great vision to see what you home personally needs to fit you personality.
Areas Of Satisfaction - She met and exceeded my expectations with figuring out what we needed between mine and my husbands personalities.
Schedule - We did have to wait two extra weeks on countertops due to corona virus, but that was out Karin’s control..
Recognized Excellence - Nick and Karin are both great at communication. Karin was very helpful in finding all the finishes for my bathroom. I really love the faucets, lights, and shower door she recommended. Nick is very nice and knows what he’s doing. Anytime I had a question Karin was very informative and responsive. Jerry, our crew worker, was very nice and patient. We love the look of our entire bathroom,
Areas Of Satisfaction - I love the look of my bathroom and I appreciated how great they kept me informed on everything during our project. We decided to add floating shelves to one of our walls. When I didn’t care for the color of stain, Karin said it was no problem and had new ones made right away and they were perfect. I appreciated her willingness to make sure everything was done exactly how I wanted it. Her communication could not be better.
Schedule - Schedule was effected by COVID pandemic. prior to the stay at home guidelines, renovation was running smoothly and on time!
Additional Comments - Would definitely work with Karin and her team again for other renovations...master bath in the future!
I would be honored to recommend Karin Ross Designs to everyone! Meeting Karin was the best thing that happened to me! As soon as she walked in my front door, listened to what I wanted, she immediately had ideas on how to make my dreams come true.
Types of work - We had a small remodel in our upstairs hall bathroom. They took out old tub and tile. The area looks amazing! Fantastic job on the tiling! We ordered custom made cabinets from Yorktown cabinets. They are absolutely gorgeous! Karin met with me 1 day a week for 6 weeks to select everything I wanted for cabinets and drawers. I have the best combination of upper and lower cabinets with deep large drawers, medium size drawers and regular sized drawers. I have a specialty cabinet (built in hutch) that is super special! Brad is their cabinet guy and he did an excellent job installing all of our cabinets and hand built our crown molding to fit perfectly! He is a true artist! Our backsplash is totally amazing and Joel, the tile guy, was a master at making sure everything matched up as it should. He was so completely thorough in laying the tile pieces. He is amazing. We replaced some windows and covered up other windows. Jerry was absolutely amazing at installing those and made the outside of our home match what we currently have! You can't even tell its been modified! We kept our original floor but had to add tile where the wall came down to expand our kitchen into a sitting area that we had. This expansion alone made our area so spectacular! All of the guys worked on taking this wall down and reconfiguring everything from the plumbing, to electrical to adding plug ins. Completely amazing! Karin also helped me with interior design ideas. She is the most patient person in the world. I had so many questions and sent so many texts it was crazy. She NEVER made me feel I was bothering her. She answered my texts, calls, or emails within a couple of hours or less! Who does that! Typically it can be 24 hours or more before you hear back from them. She is so impressive! I cannot put into words how much I love and appreciate her! Karin is an amazing, talented designer with an eye that is unbelievable. Nick, Karins husband, was our contractor. He was absolutely amazing! He never made me feel I was asking dumb questions or taking too much of his time. He answered all of my questions and was able to give me examples of what he was trying to explain. Although I knew that he was so busy and had many other places to go everyday, he never made me feel he was in a hurry to leave! That meant so much to me. I know that seems simple but for me as a teacher, it means a lot when someone is able to make you feel that you are the only one he cares about right now!!!! That takes a special person!
Safe - My husband and I were blown away by how clean they left our areas so neat and clean every single night before they left. Thanks so much guys for doing that! I have a 3 year old granddaughter that spends a great deal of time at our house. I didn't have to worry about her safety at all.
Respectful - The entire team at Karin Ross Designs was respectful in every single way. They were so thoughtful and mindful of what we were doing and where we needed to go in our house. We live in a multi-level house with a ton of stairs everywhere it seems. We had to go up and down everyday as nothing is on the same level! Can't say enough about the professionalism of the entire team!
Communication - Communication is absolutely effective and efficient! My questions were answered in a timely manner every time. Karin checked in with me at least 2 times a week. Nick came by the house 1-2 times a week as well. The crew came every day on time and communicated what they were going to be working on that day. Awesome communication!
Problem Resolution - We really didn't have any "problems" at all, however there were times when items were delayed due to what was going on at the time of our remodel. The coronavirus was just starting to be recognized which contributed to some delays in materials being delivered. Karin and Nick felt horrible. They contacted us immediately and explained what was going on. They were both so respectful of our feelings and made us feel at ease,
Professional & Organized - The entire team is professional and extremely organized. Karin kept everyone on schedule and checked on progress often.
Schedule - Schedule was adhered to as much as possible due to what was happening in the world. Karin did an excellent job managing through this whole ordeal that was beyond anyone's control!
Value - Karin Ross Designs is worth the money spent!
Sales Knowledge - Karin was the salesperson and she was beyond knowledgeable and helpful in guiding me through every step of my project/
Design - The design part is what sold me in hiring Karin Ross Design. I wanted that design piece and we didn't find any other company we interviewed that offered that piece.
Recognized Excellence - I mentioned specific members of the team in #2 but I will mention them again here. Brad: he was our main cabinet guy. He is a true artist when it comes to cabinet work. He took pride in his work and was as excited as I was when he finished each piece of work! I cannot say enough about him!!! He was so professional, respectful and helpful through every stage of our remodel. Brad was the main person that worked on our project and I'm so blessed that he was given our project. By the end of our 2nd week I felt he was part of our family!!!! Jerry; he was our project manager and completed many aspects of our project. So many of those I have no idea, but a few to mention was the reconfiguration of our windows and taking out the wall. .was so helpful in answering all my questions and was extremely professional as well. Alex: completed all the painting. He did an excellent job of painting everything we needed painting. We have some extremely high ceilings and he did an excellent job with all the painting, Joel: put in the back splash tile. He was so precise and the tile is perfect. We love our back splash. Nick: was a part of our project every step of the way. He met with us prior to the project starting to get an understanding of what we wanted and carried through the entire length of the project. Karin: the entire project started with her. Without her this project would not have been what I wanted. From the first meeting to the end, Karin truly understood what I wanted!!! She is truly gifted and unbelievably knowledgeable in design!! She truly listened to what I wanted and gave me an amazing over the top kitchen that I could ever imagine. I love my new designer kitchen. I can't believe I get to come down every single morning to this elegant kitchen of my dreams.
Areas For Improvement - Karin Ross Designs did not fall short of any expectations. She exceeded my expectations by far!!
Areas Of Satisfaction - As I have stated above in many of the questions, I'm extremely satisfied of the work done on our project. I feel so incredibly blessed to have found her in my google search. I believe that fate brought her to me!!!
Additional Comments - Just that I'm very grateful to Karin and Nick and their entire team!!! Thank you so very much for what you created for my family. My kitchen is truly remarkable! We have been enjoying it so much!!! I feel like their team is part of my family!! I'm very honored and blessed that they are a part of my experience. THANK YOU KARIN ROSS DESIGN TEAM!!! FOREVER GRATEFUL AND THANKFUL!!
It was time to remodel our kitchen and family room we were looking for design ideas. We came across Karen Ross Design we liked their work and decided to arrange an appointment with Karen and our family. On our very first appointment we knew we don't need to look any further. We explained Karen and Nick are requirements. She came up with ideas and we picked one that will work for our family. The kitchen and family room came out better than we could gave imagined. Karen and Nick’s suggestion along the way enhanced the design. Husband and wife team work is impeccable. We have an amazing kitchen and family area. We highly recommend her to anyone and everyone.
Types of work - Full redesign of our lake home kitchen
Design - The final product more than exceeded our expectations. Our kit
Areas Of Satisfaction - It exceeded our expectations. It is spectacular.
Additional Comments - She is amazing. We are thrilled and proud of our kitchen. People flip out when they see.
Recognized Excellence - The entire team was wonderful but I would like to especially recognize Alex and Brad for the tremendous work they performed, their professionalism and commitment to detail.
Areas For Improvement - The team exceeded our expectations in every facet of the project.
Areas Of Satisfaction - The team exceeded our expectations in every way. However I would have to say that their sensitivity to working in our home and attempting to minimize the impact on our family provided a much better experience than we could have ever expected.
Additional Comments - Overall, we couldn't be happier and we look forward to working with Karin Ross Design's on future projects.
I have already doing so!
Types of work - Fireplace
Safe - The work area was cleaned up exceptionally well at the end of construction daily.
Respectful - Karin and crew bent over backwards to work with our personal schedules.
Communication - I always felt “in the know” . Karin kept me posted and let me know what to expect schedule wise.
Quality Of Materials - Karin’s guidance helped us make design decisions that created a high end and unique kitchen.
Quality Of Workmanship - Extremely....Tyler is a perfectionist. His efforts were so appreciated. Karin continually asked about contractors on the job. If there were any concerns she and Nick addressed them immediately.
Problem Resolution - There weren’t any problems with this sizable undertaking. They made the process exciting and seamless!
Professional & Organized - 6 stars
Schedule - To the ‘T’....If there were any doubts she discussed it with us in advance.
Value - Results are priceless!
Sales Knowledge - Karin went the extra mile to obtain items needed to complete our design vision.
Recognized Excellence - The whole team!
Areas For Improvement - There are none.
Areas Of Satisfaction - From the beginning to end, Karin, Nick and their team created an atmosphere that fostered an air of anticipation for an outcome of a wonderful kitchen. They were totally successful in there delivery!!!
Design - Absolutely
Additional Comments - They left us with a dream kitchen! We loved working with Karin Ross Designs...❤️
I have recommended Karin to my friends and clients and will in the future!
Communication - Yes, the best communication ever. She always called back immediately if we had a question. We always felt she had our best interest in mind and every detail was thought out and looked after.
Quality Of Materials - Very satisfied
Professional & Organized - Karin Ross is very professional and organized. She knows how to get thing done and on time. Nothing was ever behind schedule at any time. It was amazing!
Additional Comments - I would hire Karin and Nick again in the future. They helped greatly in design and things moved smooth and quickly. They made my new kitchen remodel a fairly easy process and I couldn’t be happier!
I would highly recommend Karin Ross Designs for any home design remodel. She is a perfectionist and knows the latest trends in decorating.
Recognized Excellence - Karin, Nick & Brad
Areas Of Satisfaction - The design is incredible & we love it
Additional Comments - They’ve been great to work with & our new kitchen is beautiful!
Areas Of Satisfaction - Karin Ross Designs met my expectations with the design work she did before any of the remodeling took place.
Recognized Excellence - Everyone we worked with was great. Brad worked on the project from start to finish. He was fantastic.
Areas Of Satisfaction - We’re very satisfied with the completed project. We would use them again.
Recognized Excellence - Karin Ross
Areas Of Satisfaction - The design exceeded my expectations.
Additional Comments - I referred Karin Ross designs to my friend. They were great.
Have a few things that needed to be discussed now Thank you
Areas For Improvement - None
Areas Of Satisfaction - Kept to there schedule as best possible
Lead Source - Ad in magazine
Additional Comments - Always did what was promised and more
Recognized Excellence - Karin and Nick were a joy to work with!
Areas For Improvement - None
Areas Of Satisfaction - Our kitchen and master bedroom look amazing!
Additional Comments - Everyone on the team of workers was courteous and respectful of our home. They were very good about picking up after themselves, which made the process easier on us. We will definitely be a repeat customer!
Karin was extremely helpful in guiding me with the design!
Recognized Excellence - Karin.
Areas Of Satisfaction - The guidance she gave was very helpful.
Areas Of Satisfaction - She has excellent communication skills. I would ask questions by texting or leaving a voice mail. She would always get back to me the same day. She has great design ideas and has the ability to work with people well. She always tried to work around our time frame. This was a big project and it took longer which was fine.
Lead Source - My husband found her on the Houzz website.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Karin Ross Designs as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys