Work done was professional but service after stinks. The work comes with a life warranty but I,ve been waiting for close to 7 months for repairs and been getting the run around from there representative. I feel really helpless
I love Royal Home Improvement Specialists and would recommend them.
Home Improvement Specialists is a good service. They do good work and are friendly people. I recommend them to anyone.
I am very satisfied with the work done and love the way my house looks.
We bought a house in November of last year. The sellers had windows installed by Royal Windows. I'm not sure of the date they were installed but we did see the receipt. They windows have gaps in them and with these cold temperatures we are having a hard time keeping the house warm. We had to tap the gaps up for now until it warms up so we can get them fixed.
They were very professional when they came and did the work. They stayed all day just so they could finish. I thought that was very nice.
We had really good results with having our roof put on.
I did not have an issue with the quality of the product, I had an issue with the quality of the installation.
They did a great job but they tried to finish it up to quickly.
I was very happy with the installation.
Royal Home Improvement Specialists were professional. They cleaned up our mess, and they did a good job.
I have one wall that's wavy and I tried to get them to do something about it, but they said it was on account of the wood.
They don't treat people fairly.
The first contractor and crew with Royal Home Improvement Specialists were a disaster. The second contractor and crew sent out to my home by Royal Home Improvement Specialists did the job correctly as they had to redo the entire job.
We are very well pleased with everything, from the first man who came out to talk to us to the two installers.
They did a good job for me. I like how they were on time, did the windows and doors, and it didn't take long.
I was satisfied.
They were extremely nice and forthcoming and kept us up to date on what was going on with the windows.
Royal Home Improvement Specialists' customer service is very nice, pleasant and you are very helpful.
They're very nice people. They were very clean, professional, and sociable.
I ordered these Royal windows in March. The man was wonderful, and the windows are great, but it took them six months to get my warranty papers and my friend's referral check to me.
They provided us with great service.
They were very professional whenever they came out. Right from the man who gave the estimate and explained everything. He was very informative. The measure person was very professional, very nice, and very courteous. The workers whenever they came out did a fantastic job. They took their time. We went over the windows and looked for anything that may become a problem. They cleaned up after themselves very well.
Jack did a really good job on the estimation and he did a good job keeping everything clean. I'm amazed at the reduced amount of sound.
I was pleased from beginning to end. From the young man that came out and inspected my window to the man who came out to do the measurements, everything was great. The installers even said the measure person did a great job because the window went in perfectly.
They're very cordial and receptive to working with me and my client form the start. They thoroughly explained to us what was the standard. They kept us informed of what was going on every step of the way. They helped with completing the contract and setting up all the subsequent services. It was a g... more
They have quality service and are very professional.
Tracey Biesterfeldt was very professional, pleasant and helpful throughout this process.
Fresh coat painters were very professional and concerning.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Royal Home Improvement Specialists as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys