I am incredibly pleased with Romanoff Renovation and the completed project.
The product is not measured correctly. No one came with gloves or a mask on. The hygiene of the workers was not great.
We liked our salesperson and project manager! They were excellent! They helped to guide us through the process, helped with selections, and explained everything very well so we knew what was going to go on before we ever even got ready with the job.
The work itself was fine, however, we did not receive the setup that the salesman told us we would receive. Due to that reason we are displeased.
They did an excellent job and gave me some good tips!
My installer was punctual and he did the job in a fair amount of time.
Bryan was great. I appreciate how he dealt with the installation and how he kept me up to date. I am very happy with the service.
The gentleman who did the renovation was very professional.
They have terrible customer service. They switched companies on me and pushed the install back a month. It took me forever to get in touch with the. The permit person still has not come out to look at my shower.
The last installer Robert, was excellent. Previous workers did not know what they were doing. Otherwise rating would be 5 star.
We are very pleased with Romanoff Renovations.
I would not recommend anyone to work with this company. The renovation took forever. They lacked in communication and follow-up. The build was put it incorrectly. This entire process took months and I missed five days of work due to this project. I was not informed of the status of my build. The contractor smelled of marijuana and proceeded to put my shower door in incorrectly. The owner of the company came into my home swearing up and down. The entire process was a complete nightmare.
The installers did a great job, their workmanship was high quality. The application process at the beginning of the project was an issue but the upper management resolved the issues and I was very pleased with the end result.
Romanoff Renovations were very friendly, professional, and clear and concise on what needed to be done. They completed it in a timely manner.
We signed a contract with them in December and we were quoted that it would take 3 days and it was completed until March 24th.
Everything was done efficiently. They kept me up to date on the progress weekly. and provided me with a quality job well done.
The installer did a great job on the renovation. He was friendly and very knowledgeable.
All individuals involved were top notch and professional.
Mark and his partner did a very good job
Worst customer service I’ve ever received.
The shower door is good.
Started a month late. Much lower water pressure and takes a lot long for hot water.
We really like everyone we worked with
I think they should have cleaned and come back to caulk to the tub.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Romanoff Renovations as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys