Likely to recommend to family members

Our rating was due to the installation and lack of communication.

the installers wanted to put a seam in the middle of my peninsula because they felt the slab was too heavy to get upstairs. The refused to reconsider and ended up delivering my countertop for me to arrange getting to the install location. charged additional for the delivery, made me sign waivers limiting their liability and then came back to install once I confirmed the slab was near the install point. Getting the slab upstairs was easy and clean. No issues. But, in addition to the added cost and time, I had to reach out to friends that helped carry the slab. All could have been done by the installers. plus added cost for the tools to accomplish this. Which the installers had on hand. The slab looks great. No seams. As it should be.

Highly recommend Precision Countertops to anyone looking for working surface upgrades

I sent an email to Amber Gibbs on January 4, 2026 explaining in detail the 4 issues I had with the counterop installation that occured on December 31, 2025.

There are a number of things I was really unhappy with as the project progressed. The salesperson Marilyn assured me of a number of things that Precision would handle and take care of where along the way I was told by others on the team "we don't do that" or "that's not right." For example, she told me the countertop portion of the process was all taken care of in "one day" (and backsplash comes later), including implying that the plumbing would be reattached that day. That was not true. Plumber had to come the next day to install plumbing and reconnect range. She also specifically told me Precision takes care of the box extenders and bringing forward the electrical outlets that would need to be adjusted with the backsplash installation. The installers did not have this equipment or information, and the Project Manager told me "we don't do that." I ended up having to have my dad fix the outlets, which were left hot and live with no warning to not touch them, because Precision wouldn't agree to do the work.

When the backsplash installers came out, they told me the plumber was supposed to raise my gas range so that the burners are above the level of the new countertops, otherwise the countertops would crack. The project manager eventually agreed to schedule this for me, but maintained that "this isn't something we're responsible for." Again, Marilyn had told me Precision takes care of everything regarding the range, though I didn't even know it would need to be raised until the backsplash installers told me.

The first plumber also did not use the right equipment to safely move my range, and I consequently have some deep scratches in my hardwood floor. The hardwood flooring specialist I brought out to take a look said my entire floor would have to be sanded and refinished in order to fix it since the scratches are so deep. I'm waiting to hear if Precision is going to cover the cost of that damage.

Very friendly & professional and cleaned up afterwards

Clear & frequent communication.

Every person we worked with was highly skilled and attentive to detail.

Countertop design was absolutely beautiful, it was perfectly cut to our specifications and was shipped in a timely manner

Price. Price. Price

No one in the process mentioned id be without a working sink when you were done. You said installation.
Im not open to hearing excuses or you justify. Take the feedback you asked for.

Absolutely blown away with Precision's team. Everyone we dealt with were total pros and the communication was next level! Can't recommend them enough!

I would recommend Precision Countertops because the template workup and the installation was quick and efficient. The salesperson was friendly and knowledgeable and shared in our excitement!

We were impressed at how well the countertops fit and how quickly they were installed.

Great service; beautiful, quality product. Quick and easy process from ordering to installation. Everyone was very knowledgeable, professional, friendly and respectful.

Excellent to work with from the measure to the install.

Amanda was very professional, patient, and knowledgeable. From start to finish, product to installation, all aspects of our interactions with Precision were high quality. We are very happy with the finished product.

I have already told several friends how pleased I am with Precision. From first to last, they met or exceeded my expectations and worked hard to meet my deadline. Both materials and service were excellent.

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They damaged the fresh paint on my walls when the counter was installed.

Everything was great except some glue residue in the sink. I talked to on the phone and she promised to take care of it. However it has been a month with no action.

The countertop was a perfect solution for a project I was working on. I repurposed two IKEA dressers into an island for a walk-in closet.

Fast, efficient, professional. Seamless process

The staff and the installation crew were great to work with.