Our original contact was in August. The final job after an early rocky start was completed in November. A L-O-N-G exhausting ordeal.
The finished project was great! However there were so many mistakes and mix ups along the way. At times o felt like I was the general contractor, because I kept having to call and make sure things were being done and scheduled and ordered. The countertops went smooth, but so many issues with the tile. Luckily James came to install the second time around and he was great. Unfortunately the tile was ordered wrong which was then going to delay for 7 months, but he found a way to be creative and make it work. We are happy now, but it was a headache and took much longer than quoted.
I am leaving a good review however I think Precision countertop can improve their services. We had a mixed experience overall. Countertop installation was good however the experts neither cover the utensils under the countertop nor removed them. At least they could have had requested us to remove them. We also got the backsplash changed and the expert did not so a job as expected. In the end, he left grout material all over the place. He didn’t cover the flooring and we had hard time removing the grout from our floor. While placing the order, Home depot had specifically told us that we will always have our kitchen functional however, it was not the case.
Always professional and great workmanship
They did an excellent job from start to finish! Definitely would recommend and/or use again in another home or new renovation! Thank you.
To begin with I requested to see the slab with a template on it of how the stone was going to be cut and what the stone looked like and I did not receive it I remove my sinks as per request for when they arrived with my countertops and the holes cut in the wrong place for the template for the bathroom sink which specifically was going over with the template designer who measured my only option was to be without a bathroom sink for a couple of weeks while another one was made and since my original sink had been disposed of I had nothing to put there in the interim so my only solution was to leave the countertop in the bathroom and then change the bathroom around to accommodate the slab which means replacing an expensive bathroom mirror which I have done Apparently there was a lack of communication between the template designer and the installers So someone dropped the ball I’m not sure who but it made it a rather unpleasant experience Other than that my countertops are beautiful
Very professional and communicated very well during the entire process
Precise, timely, professional installers.
Wonderful group of workers
Great customer service, professional installation and great product
Precision kept me in the loop from beginning to end so I knew what to expect and when. Everything proceeded according to plan, dates and time which I really appreciated. The install was completely efficiently and perfectly!
Did a great job
Both the countertop and tile backsplash were installed perfectly. It looks great!
From start to finish, the process of having my countertops replaced should have been simple. Instead, its been the worst nightmare. From a broken range and subsequent attempted coverup to my outdoor freezer being unplugged for installers to use the electrical outlet and then their failure to plug freezer back in causing an entire year's worth of frozen breast milk and almost $1000 worth of frozen salmon to spoil, the entire experience has been absolutely horrible. Communication throughout the entire nightmare was almost nonexistent unless I initiated. Horrible is an understatement. They should be ashamed of themselves.
The crew arrived on time and went right to work. They worked safely and efficiently. We are very pleased overall with the quality of work and the installation. I have been selling ctops for 15 years and as a Customer I am super amazed at the new arced seams. Very nice! Great job Precision Counter Tops! I did not get the names of the 2-man crew.
The people at PC were knowledgeable and helpful. They keep in good communication throughout the entire project. When installers arrived, they were covid prepared, clean and respectful of our home. Beautiful product, beautiful result. I would definitely recommend PC!
It took two trips to get a vanity top in a bathroom right. It does look good now.
They need to be careful with their conversation.
Add on prices were like extortion.
this was the best part of the whole kitchen remodel. Everything went smoothly and was do perfect the first time.
Everything went great I love my countertops thank you
I already recommended Precision to a friend and gave them Amy's contact info!!
set up delivery and install date. Was not met. Left the state and had to have neighbor let the installers in. Now will be 7 months before I get to see countertops
The sales team and estimator were great, at every step of the process. The team that installed was prompt and professional. Countertops look great!
They always kept in contact, and stayed on schedule. All the employees were friendly, courteous and on time.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Precision Countertops, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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