I loved the text updates and the man that came to measure did a good job. The installers were excellent.

From first contact to install: effective, efficient, informative videos prepared us for the whole process. Absolutely professional and quality people and product.

We had a bathroom countertop made for an owner done remodel. The cabinet was in place, the sink and faucet picked out and I was ready to buy countertop material and make the countertop. It turns out that for very little more than the cost of the material, Home Depot (using Precision Countertops) was able to make our custom countertop! And they did an excellent job (probably way better than I could do...)!

We were pleased with the quality and installation!

Showed up on time and made the two countertops in one piece with no seams as I asked. Install went good and guys were easy to work with .

The countertops were created and installed correctly

Fantastic

Counter top was not cut correctly. Gap filled in with white caulking. Hardwood floors damaged when they moved our oven.

Efficient counter replacement project.
Thank you Precision Countertops

After securing and paying for our bathroom counter top @ Home Depot we were informed by staff @ Home Depot that Pecision Counter Tops would be reaching out to us to schedule an complete survey of our countertop measurements and a comprehensive review of the bathroom floor plan. This was scheduled six weeks after the purchase. After the six weeks, we received our first installation date that was approximately 22 days later. Two days before the first scheduled installation date we were informed that materials weren’t on hand to create our countertop and they would call for a second installation date. We were then called and scheduled for a Third installation date two days before that installation date we were called to say they were not ready and apologized and scheduled what would be our last and fourth scheduled installation date. Our countertop in the bathroom was 52“ x 22“ and a laminate over plywood.

1. The counter top arrived damaged with some sort of epoxy repair on the corner. Instead of telling me about this before hand or when installed I had to contact Precision and request a partial refund to make up for the damaged counter. 2. The installers did not correctly level the counter top, nor did they inform of the issue during install and I had to find this out later when the back splash was installed.

Communication could have been much better.
We were left in limbo on at least two occasions and then told emphatically that we were notified of delays when we were not.
And I was hung up on once.

I reached out with some problems with the install. 1) chipped back splash and caulk was milky instead of crystal clear.

Need better communication!

They were easy to communicate with even when we had to redo the counters.

Three trips to a remote location to complete the project.

Customer care!

Still waiting for the job to be completed, but I promise you I’ll give him more detailed evaluation. Once the job is completed, if it gets to that point.

Counter top looks great. There is a seam but you can find it.

Too much money for the product and service.

product is high quality , my installation is great

Start to finish precision countertops exceeded our expectations. Easy to work with great communicators, and excellent workmanship.

We didn't specifically choose Precision. We bought our countertop at Home Depot who uses Precision. Other that waiting for appointments, all was good.

The overall experience with the Precision Countertops team was a positive experience.

Shopping in the warehouse was great! The variety of counter and tile materials were perfect.

I would definitely recommend. The people are amazing and I have a beautiful countertop.

Pm ll

Very professional and polite

My countertops are beautiful and easy to care for

Precision did a very professional job. However, their scheduling is mixed and delayed for various situations beyond control.

simple process, knowledgeable

Better communication and care instructions

Very professional;. Knew their products. I was happy to get as much accomplished on that 1st visit. I did have a fair idea of what I wanted before I went in there. But they made the process easy and comfprtable.

You sent a grossly flawed product and the installation crew did not seem to care as long as they were not blamed for the shoddy work. Someone tried to fix it and determined they could not after spending 2 hours trying. This is necessitating a third visit and a 1600 mile drive for us through the fault of Precision. We ordered windowsills which were fabricated incorrectly and the replacements ones were not correct either but the installation person put them on and used caulk to hide the flaws. They did not listen to our requests and no one at the cabinet shop communicated the problems appropriately. Many issued could have been handled with better communication at Precision. I would never recommend this shop and would actually recommend not using them. Hopefully the third visit will provide the countertop installed correctly. The job is not yet complete.

We have chosen Precision 3 different times fir 3 different homes. The first two had beautiful countertops, the current home, not so much. The countertops have several flaws and aren’t in great shape!!

Have a better receptionist or scheduler

Ease of working together, communication and crraftmenship

I really like the products to pick from we picked the quartz countertop and chocolate brown back splash slate composite.

Efficient and accurate, friendly service

Very easy to work with very competent

Appointments for various stages of the project were presented as a bit of a "take it or leave it". Options, or preferences, were not presented or discussed.
Further, I asked for pieces of the basic material slab that were going to be scrapped and was refused access for reasons that didn't make sense.
Later found out that those pieces of material are likely not released due to a belief of inadequate tooling to process it outside Precision's control and possible litigation over silica exposure.
An explanation of liability and health concerns would have been satisfactory but were not offered.

Every project we’ve done with them has turned out great! When I go to Home Depot to order, I always make sure they’re still the vendor used.

Disappointing from start to finish. If you can’t do it right, don’t do it. Don’t waste peoples time & hard earned money.

Pros: The two measurers, one for counters one for backslash, were perfect. The installers of the backslash were perfect. The specialist from Portland who repaired the crack in the countertop was perfect. The supervisor who we finally reached in the end was perfect as well, hearing our complaint and addressing it very effectively.
Cons: The project coordinator assigned to us Stacy was difficult to contact, and was poor l at follow up.
Scheduling was poor: we did not receive as advised the info about the hours of the targeted arrival window for the backsplash, forcing us to sit home and wait. Our time is valuable too! The counter install team arrived without warning three hours earlier than scheduled without apology.
But by far the worst was that install team's disregard for basic courtesies, leaving gates and doors open letting in flies, leaving sections of old counter that we paid a lot to remove sitting in our driveway, and making NO effort at all to clean up.

That was perfect even though the tiny mistakes

the company was very good to work with in getting appointments scheduled then rescheduled because of issues on my side. they were as flexible as they could be.

Breaking the cabinets and then trying to say it was normal when nothing was ever mentioned or discussed prior to starting.

Countertop and backlash look very good. Not yet installed. Do not see a problem. Thank you.

Yes! I will recomend, every tem members did an excellent job.

I am not likely to recommend precision countertops. I feel that there was poor communication in general.