Great communication throughout the project. Friendly staff and installers. Countertops look amazing and they mounted the undermount sink for us. Was ready ahead of schedule.

There was an issue during installation with the water valve. The crew was able to stop the water but had to cut into my wall. I have reached out several times to the original scheduler (only contact number I have) to ask what the plan is to repair the drywall damage and have received no response. Very disappointing.

Communication was excellent, work schedule was adhered too! New countertop and backsplash are beautiful!

The crew was very fast, professional, and the work was great.

The product has a quality look about it and suits the rest of the room decor perfectly. So glad the Home Depot rep, Helix Hullin, described the process and gave me other folks' experiences also. That convinced me to spend the extra money.

Communication was incomplete and inaccurate leaving us with several unexpected appointments and costs from a third party. Information was provided solely via text message despite attempts to contact via phone. Changes to our order and invoice were not provided via receipt or other documentation outside of a text message explanation.

Installers broke mirror above my new quartz countertop. Having trouble reaching the seller at Home Depot (on vacation) as well as the woman that books installation appts. (Not returning calls about mirror replacement) Broken mirror occurred on June 26th.

Great customer service. Kept us apprised from when we ordered our countertops all the way to install. If we had any questions they were answered in a timely manner.

Would never recommend this company to anyone due to the lack of communication and inability to take responsibility for their mistake. Plus, not fixing the issue or addressing it.

We were very happy with the both the scheduling and installation, and love the counters, even though they are not stone. Precision has a great team and I have already recommended them to someone!

All workers were on time and also called to let me know they were on their way. They would review what they were doing and answered all questions.

They had the product I wanted and there were no problems at any step in the process. Every step took place on time.

I really don’t like when business are dishonest. I think that making mistakes is ok, but to lie more than once isn’t.

Simply update the customer on the progress of product, from measurement to production to installation without customer having to always be the one to initiate the communications.

A little more communication when an item that is ordered is out of stock let them know instead of leaving them in the dark about it

The caulking around the countertops was put in sloppily. It should be correctly applied.

Very professional.

Great. Very gentleman to come to my home got the job done and a timely matter and cleaned up very nicely and the area outside too.

The customer service rep, Tabitha, I talked to was very short with me, unhelpful, and often blew me off. She didn't have empathy or show me concern when I told her I was left without a sink. The job took way longer than expected and there was never a formal apology.

After waiting over 8 weeks, 1st countertops arrived damaged

The install chipped the sink and wouldn't acknowledge it, he did not center the countertop on the cabinet, and one drawer doesn't open properly, it sticks on the new countertop.

The choices of material are great, this is the 4th time we've used Precision in remodel projects.

John the templater, Mike and Alex, the installers could not be any better. So kind, skilled, and FUN!

Yes.

Outstanding service and excellent communication throughout the process.

Everything went very smoothly and we didn't encounter any issues along the way.

We were mostly pleased with our product and installation. However or brand new stainless sink did get scratched up during the install of the backsplashes

I will absolutely use Precision Countertops again and have already told other people. I was in Home Depot the other day dropping off countertop samples and a woman was considering ordering and I told her how great it was to work with Home Depot and Precision Countertops.

Will never use this company again, used them for granite counter tops, sloppy work, órdenes buther block gor kitchen island and again did not get what I paid for.

The overall process was easy and easy to manage but there were a couple hiccups (a broken oven that they only offered to pay half the cost repair of and a hole drilled incorrectly) in the installation process that left me unhappy with installation.

I LOVE the way it makes the kitchen "come together". The image the "no seam" looks. It makes the counter top look endless.

Scheduling/scheduler was almost unpleasant. Employees

We had a miscue re: orientation of my piece but with a chat or two it was quickly resolved to my satisfaction. I appreciate the effort and clarity. The results are beautiful!

The whole process from measuring to the install was very professional and the 2 gentlemen were very friendly, efficient and knowledgeable

Countertops weren't precisely cut, leaving too much gap between countertops and wall. Maybe could have at least caulked?
Also made a mess under the sink after installation that was left. Did not remove packaging from sink and faucet. Just felt like a bare minimum effort.

Ashley did a fantastic work scheduling and notifying us with any changes. We are very satisfied with the new countertops and new tile installations.

Lack of communication after they didn’t show up the first time.

Overall. A good experience.

All

Broke pc of countertops twice. Had to come out 4 times to get the job right.
First crew didn't cover new floors when delivering tops. Gravel and dirt.

The installation was done pretty bad. The installers told us it was caused by our island being unlevel and there was nothing they could do. Taking that into consideration, if we knew nothing about carpentry, we would have lived with exceptionally uneven countertops. Why would we call about the problem when your installers said it was us that was the issue? We could have called about the roughness of some of the counters but we just figured after the bad experience with the installation, we'd rather do it ourselves. Basically, we don't trust your company.

The installation crew was very professional and did a great job. They also did a great job of cleaning up after they were done.

Service was very professional, accurate and friendly.

The two slabs that comprised our island countertop were very different in color, and apparently zero inspection was done prior to leaving the factory and landing in our home. It was the first thing that we end the installers noticed, and the process from that point forward was frustrating.

The overall experience again was great!

The side pieces that fit onto the countertop/wall have separated leaving a noticeable gap between the wall and sides of the backsplash

Very difficult to work with, indecisive.

I was kept informed every step of the way, I have had no issues and am thoroughly pleased!

The whole process, from templating to install was easy! The communication as to their arrival was terrific, no waiting around all day!

See areas for improvement!!!