When we started planning our first-floor remodel, we mentioned to a friend we were looking at Patrick A. Finn. His immediate reaction was "Nice, I've heard he's great." When we chose Patrick's plan and got started on the project, that same friend said we "won't be disappointed." Fast-forward to the end of our project and we couldn't agree more. Patrick and Vicki helped us understand everything involved in our multi-month project. They then ensured it was always organized and efficient while paying significant attention to the details. We absolutely recommend Patrick and his team!
Patrick Finn did a very thorough job remodeling our kitchen, basement and full bathroom. He evaluated each of our current rooms to the studs to be sure that there would be no structural surprises. He talked with us from the very start to understand our everyday routines and our future needs. Patrick listened to our requests and established a plan that could accomplish our hopes within our budget. Patrick's work was excellent and absolute quality. The cabinetry is beautiful and we are enjoying our remodeling immensely!
The team at Patrick A.Finn LTD did a terrific job beginning to end. They enlarged our kitchen, added a dining room space, and added a basement room that we use as a fourth bedroom. The final result is functional and absolutely beautiful. While the final project went over our original budget a bit, it was due to some of our own design choices that we did not want to compromise on, and we are very pleased with the result. The craftsmanship of the work done was outstanding, and we love the new spaces in our home.
Professional & Organized - Professional, yes. There were some hiccups throughout the project with organization. The company lost two key team members during our project - first the designer then the project manager. This caused delays, as well as some confusion behind the scenes.
Clean & Safe - The only exception to this was during drywall taping - apparently the subcontractor had a conflict and to hire a replacement to do the job. Those workers weren't just sloppy, they actually swept debris and wet drywall mud down the into the brand new HVAC vents. Every other worker as part of the project was very tidy and made sure their tools and supplies were put away at the end of each day. I always felt comfortable walking around in the workspace, and I thought the team as a whole did a great job keeping things neat.
Areas Of Satisfaction - The quality of the work and finishes - the cabinetry they installed is fantastic, and they matched the new hardwood floor to our existing floor perfectly. It was expensive, but it was worth it (you definitely get what you pay for!!)
Lead Source - Through a friend, and they also took out an ad in the program book of our local soccer club.
Lead Source - I saw his trucks parked at his office because I pass that area frequently. His self promotion helped me make my decision to use Patrick A Finn, LTD!
Areas Of Satisfaction - The quality of the workmanship. As well as the communication during construction.
We are very pleased with the work that Patrick Finn, LTD did for us. They provided a lot of expertise and guidance in the design process and meticulous craftsmanship through the execution of the plan. Their schedule was reliable and all their employees were very professional. They took great care to keep all work areas clean and safe.
Areas For Improvement - Our range hood was initially placed too low though this was not detected until we began using it. However Patrick Finn, LTD took full responsibility, covered all expenses and made all changes that were necessary to put the hood at the correct height. So having the problem didn't meet our expectations BUT the way Patrick Finn, LTD handled the problem for sure did.
Areas Of Satisfaction - We found the communication through the process to be excellent. Communication along with quality of the work and follow through on the plan were the most important areas of satisfaction.
Lead Source - Through friends and neighbors.
Additional Comments - I would highly recommend Patrick Finn, LTD and would use them again for any additional renovation projects we do.
Employees & Subcontractors - I would definitely give them a 4+!
Areas Of Satisfaction - I was most satisfied with their work! They did an exemplary job! Their work is fantastic!
Lead Source - I found them through an internet search.
Lead Source - Home and Garden Show at Arlington Park Racetrack
Areas Of Satisfaction - My husband and I are thrilled with our new, beautiful master bathroom. It exceeded our expectations! I do not think the word 'no' is in Patrick Finn's vocabulary. Every question and/or concern I had (no matter how large or small) was answered quickly and completely. I truly appreciated all the communication I received during this process. Also, the gentleman that installed our tile and floor did an amazing job!
Lead Source - Live in the area ~ Catlow Theater
Additional Comments - I wish I could remodel my entire house and have Patrick Finn do all the work! Yet, my husband says he'll divorce me if I do it all at once! :~)
Very professional, would strongly recommend
Areas For Improvement - none
Areas Of Satisfaction - communication
Lead Source - A List
Areas Of Satisfaction - The quality of craftsmanship by their employees and contractors. EXCELLENT!
Lead Source - Saw their truck a lot and also heard about them from a neighbor.
Overall, very pleased. Questions were quickly answered. There was a delay with absolute final completion, but I am very happy.
Areas Of Satisfaction - Overall project. Very happy. Most communication was excellent.
Lead Source - Drove past their office on a regular basis.
Areas Of Satisfaction - The quality of the workmanship is outstanding!!!
Additional Comments - I would highly recommend Patrick A. Finn to everyone! It is a family owned business and he stands behind the quality of his work.
Areas Of Satisfaction - I was most satisfied with the quality of the workmanship and the materials used in the job by Patrick A Finn, LTD.
I was very pleased with the outcome.
Areas Of Satisfaction - I was most satisfied with the quality and the workmanship.
We were very pleased with the work and the outcome.
Clean & Safe - They worked hard to ensure a clean and safe environment, as we lived at home during construction.
Areas Of Satisfaction - Beautiful workmanship, his employees were excellent!
I would highly recommend this company to anyone looking to update or completely transform their space. They came to us with the best ideas and out of box thinking. I am very happy that we chose this company and will choose them again in the future. Our project came out beautiful and not anything near a "cookie cutter" design.
Areas Of Satisfaction - Outstanding design and out of box thinking. Quality of materials and workers. We loved working with the designer and his carpenter G2. They thought of things before we did. We really enjoyed getting to know and working with the owner, Patrick. He has a successful company for a reason. He is top notch.
Lead Source - Well known name in Arlington Heights. In town advertisement. We also did research on good builders in the area.
My wife and I are love our kitchen!! Patrick A Finn came up with a great design to maximize our space. The whole process from first meeting to last went very smoothly. We heard horror stories about projects like this, and the vast array of things that could go wrong. I am happy to say our experience with Patrick A Finn was nothing of the sort. They were professional, organized, clean, and delivered top quality workmanship. If your looking to remodel I strongly recommend you consider them for your project.
Areas Of Satisfaction - Work quality, communication, cleanliness, and professionalism.
From start to finish, our project was treated as if it were Patrick Finn's own home. Our kitchen remodel was taken on by Patrick along with Salute, Inc. and Ringwood Cabinetry to create an environment which would allow our injured Marine Veteran to join in family activites. The entire team took great pride in craftmanship, excellence, and customer satisfaction. Although living through construction is never easy, Patrick's team of professionals did everything to ensure our comfort and the seamless completion of our beautifully remodeled kitchen. We feel truly blessed to have worked with a quality company led by an extremely caring builder who values family, community, service, and paying it forward.
Areas Of Satisfaction - Excellent workmanship
Areas Of Satisfaction - I was most satisfied with the installation crew, the project manager running the job, and the contact that I had with the interior designer. The designer left the company before the project was finished, but made sure to have everything resolved before doing so. It was great working with them. They did a great job.
My kitchen and master bath remodeling experience with Patrick A. Finn was terrible. My expectations for timeline, project management, and professionalism were not met. I definitely did not receive fair value for my money. I do not recommend Patrick A. Finn and am not a satisfied customer.
Areas For Improvement - I am thrilled with my new kitchen and I cannot think of any areas in which Patrick A. Finn Ltd. did not deliver as promised.
Areas Of Satisfaction - Again, I am hard-pressed to pick out an area where they exceeded over another area. However, if pressed, I would guess I would have to say their attention to detail; everything looks beautiful and built to last a long time. Patrick is not just a salesman, he knows construction, and has kept abreast of current codes and designs. His project manager, Greg, keeps you informed of every step along the way. The demolition crew is neat and tidy, cleaning up the work area at the end of the day. And the lead carpenter, Greg II is truly a master craftsman. I am thrilled with their work and the entire experience.
Additional Comments - I would have to give kudos to the young woman that did his computer design. She did an excellent job in laying out our new kitchen, with many great ideas in the process.
Patrick Finn and his team updated our 1920s home while keeping the original character of the home intact. I had heard all the nightmares of a remodel and not one happened with this team. They communicated effectively and professionally throughout the project. There is an app that they utilize which keeps the schedule and the cost for the whole project and continually updates as things change. This was a great tool for us as I travel and I was still able to stay in contact with the project without being present. We removed a load bearing wall, installed a new HVAC system, removed our chimney, created new electrical on the whole first floor, new kitchen as well as sanded and stained our existing hard wood floors. Our first floor was down to the bare bones and they created a space that is warm, inviting, open, that fits with the age of the home and maintained the original character that we love about our home. The team excels in wood working and cabinetry. The attention to detail is fantastic! We still have more projects to come and we will be definitely be using Patrick Finn for all our further updates!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Patrick A Finn, LTD as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys