I found them to be a very reputable company. The employees were extremely polite, knowledgeable and professional. They did a great job in my house and were very respectful to my needs during a difficult restoration as some of the damage they were repairing was in my office and I work at home. They did their best to get my office taken care of as quickly as possible so as not to interfere with my work day.

I just told everyone how wonderful you were. I gave you all a 5 star rating and hope you all get a raise.

When there is a water leak it is definitely a crisis situation. At time like this you need assurance that it can be cleaned up. The Multi Serve workers totally brought assurance and calmness to our house. They fulfilled everything they said they would and soon our house was water free! Multi Serve was a blessing in a time of need, we give them a 10 plus rating and we highly recommend Multi Serve!

The young lady in charge (Britney Smith) did a great job considering the circumstances

Not impressed but in a pinch I would probably use them again if there was no one else.

Brittany and Dave were great to work with and very helpful throughout the entire process.

Multi Serve was wonderful. They came in, took over, I had no stress because of everything they did. I was so pleased with them. If I ever have another flood, I would call them again.

Area Of Satisfaction

Area Of Satisfaction - I was most satisfied with every area of my claim experience. from their first response to tying everything up.

Additional Comments

Additional Comments - I was very pleased with everything.

Cooperative And Responsive

Cooperative And Responsive - Multi serve went out of their way to get our problems taken care of They also helped in the negoations with the insurance and got better equipment installed than I expected They found problems that I didn't think of and took care of them

Area Of Satisfaction

Area Of Satisfaction - Claims adjuster set up contact with a great company for repair. Seamless!!! Just beautiful to get a disappointing situation fixed quickly. A +++

Additional Comments

Additional Comments - If something like this were to happen again would hope Allstate and Multi-Serve would work like this again. This was a TV commercial in realtime!!! Thanks!!!

They weren't going to put the house back together. They didn't show up for many days, and things dried out. They wouldn't do a lot of the things they said they were going to do in the beginning. They said everything was dry, but everything was moldy. The business that was in the house had to move out because of the damage, and now we have to sell the house. My son is a builder, and had to come in and use waterproof materials to fix the house for us. They didn't complete the job to our satisfaction, and put the floors of their choice in.

I was very satisfied with their help during a very challenging season.

Area Of Satisfaction

Area Of Satisfaction - Adjuster was very thorough and represented the company well. Also pleased with rapid response of water mitigation team.