Although it took much longer to restore my home after a smoky fire, I want to acknowledge Shawn Allinson and his team. Shawn took over and resolved all issues required. He and his team were skilled and industrious. My thanks to all of them. I must mention that Stephanie and Shane were particularly helpful.
I didn't like the way things were handled by the project manager and Penny, the receptionist.
The crew performing the work were wonderful. They were highly skilled and professional and courteous. The work they did was done extremely well and I have no issue with them. I would highly recommend them to anyone. Management however is another story. My house was damaged on 11/02/14 and the Mellon supervisor was at my home on 11/05/14. Our contract was signed in 12/2014 but work did not even start until 03/2015 although our contract had a 01/2015 completion date. Even after work was begun I had to repeatedly call and finally threaten to have my insurance company find a new contractor to have the work completed. The shed was replaced with a significantly smaller one and the windows replaced are of lesser quality than the ones that were damaged. The work was finally completed on 04/06/15, 5 months after the incident and our initial contact with Mellon.
Having professional team that can provide assistance during such a stressful time is exactly what was needed. And Advanced Cleaning and Restoration is that kind of company. They were understanding of our needs took extreme caution to protect our home, health and mental wellbeing. We had so much goin... more
Dave is great but his subcontractors are often not good.
Overall good quality of work and satisfied for my cost. Communication within departs (sales - installers) could have been improved.
Any issue I had with my system A.J. Perri's technicians had solved it to my satisfaction so far.
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