Easier Than Expected

Easiest build I have done.

Improvement Suggestion

Even though the color scheme worked out great, I would have liked to have had tile pieces and color swatches brought to house for final approval before install.

Recognized Excellence

Lance Baisden was wonderful to work with. Terri McCaleb, I enjoyed working with her.

Additional Comments

The whole process from start to finish was well planned out and every aspect done in a timely manner. The whole team works in a cohesive manner.

Recognized Excellence

Caleb McCaleb, Justin Blew, and Darcy.

Additional Comments

We are very satisfied with the whole experience.

Likely To Recommend

I am very pleased so far.

Improvement Suggestion

No, I do not have any suggestions for improvement. I am very impressed with McCaleb Homes.

Recognized Excellence

I would like to recognize Justin and Teri for their exceptional service.

Additional Comments

I have been very impressed with McCaleb Homes and I am thrilled with my home.

Without a doubt I would recommend McCaleb Homes to a friend.

Customer Suggestion

Just keep doing what your doing. Everyone at McCaleb homes have been great to work with.

Professional & Organized

They stayed in contact with us on a weekly basis. Communication was awesome.

Schedule

Actually finished several weeks ahead of schedule.

Budget

They worked very hard with us knowing we had a certain budget. They explained really well about all upgrades we did.

Construction Quality

Very much so.

Communication

Every week we got an update. It might be a phone call, e-mail or video.

Problem Resolution

We did not have too many problems. If we did they took care of it that day.

Clean & Safe

Job site was very clean. The swept it out after every group completed their job.

Employees & Subcontractors

From the lighting people, painters, cabinet makers, landscapers or whoever it was they did an outstanding job. Everyone made us feel important. They spent a lot of time with us on everything were picking out.

Value

Very fair value.

Trust

Yes, very much so.

Punchlist

Very much so.

Easier Than Expected

Our Builder Lance made it easier for us. Going in I thought building a house and picking everything in the house would be difficult. Lance made is so easy by communicating with us on everything. Terri McCaleb was great on helping us pick colors and tile. Could not have done it without these two.

Improvement Suggestion

I could not have had a better experience.

Recognized Excellence

Lance was our builder. Loved how he communicated with us. Lance made everything so much easier for us. He seemed to really care about us. Terri McCaleb was a pleasure to work with. She took time to sit down with us to pick out colors, tile, paint, and counter tops. She did not have any problem working with us after we changed our mind on colors and tile a couple of times. She wanted to make it just perfect for us. Let me talk about Darcy. Darcy was unbelievable. We looked at houses for weeks. Darcy helped us so much. Never got tired of seeing us every other day. He was awesome to work with. Purchasing a house begins with Darcy. He makes you feel like your part of the family. Ford's videos were awesome. Loved sitting down with him to explain what we wanted. He changed plans for us and gave us great insight on things that would work for our new house.

Additional Comments

I highly recommend McCaleb Homes. They build a wonderful house. As I have said in the other questions, they make you feel like your part of the family. We loved every day watching the house going up. Building with the McCaleb family was awesome!!!!! Highly recommend them if your looking to build your dream home.

McCaleb Homes is a quality and trust-worthy builder.

Everything was perfect! Construction, amenities, timing...

We have been very satisfied with most things about McCaleb. We love our home.

Recognized Excellence

Caleb McCaleb, Taylor, and Justin were exceptional.

Additional Comments

We love our home.

The construction process from a customer's perspective can be difficult. However, McCaleb Homes does try to minimize the stress of the experience.

Recognized Excellence

Lance did a good job dealing with two detailed oriented (okay OCD) people! We had a few issues, but he was willing to listen to us and it got worked out. Before our decision to build (including a period of about 2 years), Darcy was very patient to answer our questions and he finally got a sale! .

Communication and follow through is terrific

They have a very thorough and facilitated process. We don't have the product yet but all things indicate it will be an exceptional one.

Customer Suggestion

They have done a good job and I am very satisfied with the product.

We've been in our new home for almost a month now. When you embark on a six month journey to have a new home, much of what you are seeking is only a concept until it becomes reality. The reality we are experiencing easily matches what we had hoped it would be. Stylish, quiet, comfortable and, overall, a delight. Great neighbors and a developer/builder that cares. It's everything we hoped for.

Recognized Excellence

It's hard to pick someone out because the staff has been universally excellent. Kaylee was delightful to work with. Lance was great; very helpful and accommodating. Terri has wonderful taste and gives great advice. Overall, a wonderful and helpful crew.

Additional Comments

I previously built a house in Fox Lake many years ago. This process was so much better organized and professionally rendered. We're very pleased with the process and the result.

Likely To Recommend

We are happy with the staff and the attention to detail and customer service. We are excited to be part of this community and love being included in neighborhood events. The staff has been very friendly and helpful, even with repeated calls and questions. They do not make you feel like you are an annoyance. You are part of the community from signing.

This is our second time to build with McCaleb Homes. We appreciate the quality and the personal touches that make their homes unique.

Additional Comments

Wonderful job!

Recognized Excellence

Kailey KerrTerri McCaleb Caleb McCaleb Justin Blew

We are so thankful to have partnered with McCaleb Homes to build our dream home! We love it! Kaylie and Lance made the process so great! Thanks for everything!

Recognized Excellence

Lance and Kaylie! Just awesome!!!

If the process, communication, and selection presentations are improved this will become a 4.

Recognized Excellence

Justin and Terri were exceptional. Both were responsive, professional and extremely helpful as we moved through the process.

Additional Comments

The McCaleb motto is “love where you live” and we love our new home!

Communication

Generally very good. Varies from person to person.

Salesperson Accessibility

Darcy is very responsive to any concerns or questions we might have.

Additional Comments

Want to recognize Anna at Hunzicker lighting. She was very helpful and so responsive to any questions or concerns we had. She did an exceptional job.

Customer Suggestion

Short weekly email updates on where the construction process is and what is pending.

This is the 3rd home built for me by McCaleb Homes. Each of their vendors are superb. Products offered are of high quality. I especially enjoyed working with Boxwood Cabinetry. A major factor in my wonderful experience was working with Justin. He has the patience of a saint. He's thorough, follows up and follows thru. If you have concerns, he'll offer options to be considered, but helps you resolve the concern.

Recognized Excellence

Justin is the tops. Mario- does excellent work; pays attention to detail. Mr. Rodriguez can build anything!!If you love beauty and style, but not sure how to achieve it, Terri McCaleb is a genius at design. She is creative and willing to work with the customer to achieve the atmosphere you want.

Scope Of Work

I think I will know more after our pre-construction meeting on Friday! YAY!

Understand Building Process

Ditto - I feel like I will know more about the process after this first official meeting.

Recognized Excellence

Everybody has been good.

Concern For Needs

Kailey was fantastic at reviewing the scope of work and explaining upgrades in the model that we may want. She answered our many questions and worked to set us up quickly with our other appointments because we were in town for only a brief time!

Improvement Suggestion

I don't have any suggestions for how they can improve.

Recognized Excellence

Justin did a great job.

Recognized Excellence

With the exception of the late date of most of the punch list items, Lance did a great job of adding and taking care of every single item we wanted on the punch list. He also helped things go smoothly with extra items we wanted to be done to the house out of our own pocket but during the time up to closing.