The last 2 months have been so frustrating, that this can’t be determined yet.
Additional Comments - Kailey, Taylor and Ford have been wonderful. Any questions we have had, kailey has answered promptly and accurately. Taylor and Ford were great during the Pre con meeting and answered thoroughly any questions we had. I’ve worked for other builders in the past, and now I work with many builders now that I am with Star and see their processes and build quality daily, so there is a reason we chose McCaleb for our build above anyone else. Working with Justin, Lance, Taylor, Ford and Terri has been a great experience.
Every McCaleb employee we have encountered throughout the process thus far has been friendly, communicative, flexible and knowledgeable.
I love my new home and neighborhood! There are so many amenities that are included! A great place to live!
Additional Comments - The people have been super nice. I can tell that they work together instead of individually. It's a coordinated effort.
Recognized Excellence - Darcy and Justin did a phenomenal job communicating and staying on top of everything!
Additional Comments - As a realtor who has worked with several builders over the last 7 years, the process of building with McCaleb homes was effortless and went very smooth. Communication, updates and correcting any issues were all done in a timely manner. I would highly recommend and build another home with McCaleb Homes.
I love my house. Quality is excellent.
Professional & Organized - Lance was great! He handled everything promptly. He was on top of all items and was very easy to work with. I greatly appreciate all he did throughout the entire process.
Construction Quality - Very satisfied!
Communication - Lance was excellent.
Employees & Subcontractors - Everyone was professional at all times
Recognized Excellence - Lance was very good amd was on top of everything. He kept in good communication with all items.
So far the process has been first class. From the early stages of considering neighborhoods and home plans as it relates to our budget through the process of picking finishes, everything has been transparent. It has been high touch, high communication but low pressure.
Sales Knowledge - Khai has been amazing throughout this process. He was very helpful in the beginning and put up with our questions and requests. He did not overpromise a single time.
Salesperson Accessibility - He has been available and very responsive. Same day response even on the weekends.
Additional Comments - I would highly recommend considering McCaleb Homes. They are honest, the designs and quality are second to none and you get an amazing final product that immediately starts building equity.
Additional Comments - Working with Khai and Ford has been extremely easy and very enjoyable.
Love this Townsquare neighborhood concept and the look of the different home styles!
Construction Quality - We selected McCaleb Homes based on the fact that seem to use quality materials and workmanship.
Selections Process - The interior selection process went very well with Terri McCaleb’s expertise and assistance!
Professional & Organized - Very professional.
Recognized Excellence - Lance Baisden was great to work with and always quick to respond to any questions we had.
McCaleb organization benefits from being relatively small and well controlled. We were able to get our questions answered quickly and thoroughly by the sales staff and specialists who knew!
No proactive communication.
Our situation wasn't ideal since we are out of state. We have visited the community a few times, been through models and attended the parade of home last year. We've studied floorplans and elevations online. We've communicated with the online marketing staff throughout. Due to an increase in lot sales and an upcoming price increase we decided to work through the process of executing a construction contract via Zoom and phone with the sales person. It's amazing that's even possible! It was challenging with Q&A and discussions along the way but with the sales person's help, we finalized the contract in time.
We had an excellent experience with McCaleb Homes from the selection of the lot to closing. We were really impressed with the materials and attention to detail. We highly recommend them to any of our friends.
Recognized Excellence - Lance was phenomenal. He was incredibly commutative He always followed up right away.
Additional Comments - It was awesome. We love our new home.
I'm very happy with the home they built.
Customer Suggestion - Two people I know in the area built new homes and the safe rooms were incorporated in with the pantry for a tornado shelter. If you had offered this I would have purchased it.
Additional Comments - Kayley and the rest of the staff were a pleasure to work with.
Selections Process - They listened to what I wanted and worked with me.
Customer Suggestion - I'm really so far happy with everything.
Additional Comments - I think Ford and Justin, the two people basically in charge, communicated with me and talked with me well. They took pictures so I could see what was going on. I really appreciate it. Justin took the pics and called me to make sure what was going on. I'm in Ohio; out of state.
The whole team does everything they can to make the home buying process as stress free and enjoyable as possible. They an excellent job of helping you you put together the home you envisioned and treat you like family while doing it.
Communication - Darcy was easy to talk to, easy to schedule with, and clear about his availability, etc.
Professional & Organized - I especially appreciated receiving calendar invites for appointments, etc.
Understand Process - I appreciated the opportunity to view almost all costs/choices that will be associated with the process. This front loading of mental labor was helpful for me. I also appreciated the list of meetings I will need to prepare for going forward. I don't enjoy the indeterminate waiting period before those meetings though, because it provides me with no real sense of when the next step is and how long I am looking at overall.
Communication - Kailey was fabulous with communication,even from the delivery room!
Additional Comments - Kailey was great to work with. Looking forward to our next step.
Everyone with McCaleb Homes has been exceptionally nice and a pleasure to work with. High quality builder!
Recognized Excellence - Taylor Stevens was always responsive and patient with our questions.
Recognized Excellence - Khai was super cordial, friendly, and professional.
Additional Comments - It was a really good experience. We love the quality and location of our home.
Additional Comments - Everyone was phenomenal to work with and it made the home buying experience amazing. We love our home and can't wait until we get settled.
Recognized Excellence - McCaleb Homes has a well structured and collaborative building process of reviews and approvals with the homebuyer. They do a fantastic job keeping the homebuyer engaged. Their staff of sales persons, design personnel and builders provide exceptional customer service.
Additional Comments - They were very professional, friendly & extremely friendly and were very accommodating considering the timeframe we worked in during the Christmas.
Additional Comments - Everything has been smooth so far.
Additional Comments - It has been great so far!
Recognized Excellence - Justin, our builder, was exceptional.
Recognized Excellence - Lance,Kai,Terri and of course Mcaleb...everyone did the best job in making it easy from the design to closing...totally professional and knowledgeable about every step necessary to complete my beautiful home...I absolutely love this community
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of McCaleb Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys