Additional Comments

Additional Comments - Everyone was phenomenal to work with and it made the home buying experience amazing. We love our home and can't wait until we get settled.

I'm very happy with their service. I travelled down for an appointment for supplies. I had everybody scheduled. Everybody showed up on time. All the work got done in one day. I'm very impressed. I was out of state, so I didn't have a lot of time. They scheduled everything to be 'ding, ding, ding' throughout the day, so it all got accomplished.

Customer Suggestion

Customer Suggestion - Two people I know in the area built new homes and the safe rooms were incorporated in with the pantry for a tornado shelter. If you had offered this I would have purchased it.

Additional Comments

Additional Comments - Kayley and the rest of the staff were a pleasure to work with.

Communication

Communication - They go above and beyond to make sure everybody is on the same page. That is very important. Building a house can be very stressful and taunting. Communication solves that. They do a great job with that. A lot of different people are involved, and they do a good job of keeping everyone looped in. At the beginning they tell you how they like to communicate and that is great.

Scope of Work

Scope of Work - They did a great job. They explained every little part of it. When we asked what something was that may be simple and obvious to them, they did great job explaining to us.

Additional Comments

Additional Comments - How excited we are. The excitement comes with the process. We are getting to pick things out along the way and seeing things go up and go together is fun.

We love the neighborhood and style of homes being built in it.

Recognized Excellence

Recognized Excellence - Lance and his team communicated effectively and kept us informed right up to the last minute. Darcy was patient and carefully listened to our needs and wants in our next home.

Additional Comments

Additional Comments - Kaley is who we have worked with at McCaleb Homes. Kaley has been excellent, receptive to phone calls and texts, and has been on top of everything. I am looking forward to getting started on the project with McCaleb Homes and I know this is a stressful part just getting started and McCaleb Homes has made it as stress free as possible.

I've been very happy with them so far. Everyone that works there has been great.

Additional Comments

Additional Comments - I've had a great experience so far, they've been great to work with.

Additional Comments

Additional Comments - We were new to the area and the whole team was professional and kind to as new neighbors.

McCaleb Homes is fantastic and I have no issues or anything like that. Working with their team has been a pleasant experience.

Value

Value - We cannot thankyou enough for offering such a great price for such a beautiful home.

Understand Process

Understand Process - Braden and Khai have made the process incredibly easy and pleasant, providing clear expectations throughout.

Additional Comments

Additional Comments - We were able to utilize the NterNow feature to access the property during the process - the application was easy to use and highly effective! Kylie deserves a raise!

Easier Than Expected

Easier Than Expected - The quality we received is the quality I expected. They have developed a great reputation for themselves and the process matched what I expected.

Improvement Suggestion

Improvement Suggestion - It was a pretty smooth process.

Recognized Excellence

Recognized Excellence - Everyone did a really good job and everyone was very nice and professional.

yes - we love the house, the company and its people.

Customer Suggestion

Customer Suggestion - They have done a good job and I am very satisfied with the product.

Recognized Excellence

Recognized Excellence - Ford is superb.

Professional & Organized

Professional & Organized - McCaleb Homes made it easy to shop for a home during a difficult economic environment by using technology to enable us to tour the homes we were interested in. The NterNow feature proved valuable as we could browse at our own pace and not place others at unnecessary risk while doing so. Also, after we chose our home, we were able to easily submit the necessary paperwork via in-person appointment and online, which made the entire process feel streamlined.

Value

Value - Due to us trading our home, we essentially gained value through two transactions. We feel we received a fair offer for our home, coupled with a fair value for the new home. This process was straightforward and easy to understand.

Recognized Excellence

Recognized Excellence - Khai and Lance both did a great job. We were pleased with the experience.

Customer Suggestion

Customer Suggestion - So far we are happy with McCaleb Homes and everything is going well.

Schedule

Schedule - McCaleb stuck to the schedule the entirety of the build, and we were able to move in right on time.

Budget

Budget - We were told the cost of all additional change orders up front and we were even able to come in under budget.

Problem Resolution

Problem Resolution - The builder and all relevant parties responded quickly and efficiently to all questions we had.

Clean & Safe

Clean & Safe - We visited every week throughout the construction and never saw anything hazardous.

Employees & Subcontractors

Employees & Subcontractors - The employees and subcontractors went out of their way to accommodate us when we visited during the day, answered any questions we had, and were very professional.

Value

Value - The quality of the work is outstanding.

Recognized Excellence

Recognized Excellence - Lance was on top of the ball the entire build and always kept us appraised of any updates in construction. Whenever we had questions or comments he was always quick to listen and acted professionally and courteously even when we were stressed during the build process.

Additional Comments

Additional Comments - McCaleb has been quick to improve and address any comments we had on how to improve their home selection process and that is commendable. They are always looking to improve and find out how to provide the best houses and service possible.

Improvement Suggestion

Improvement Suggestion - Even though the color scheme worked out great, I would have liked to have had tile pieces and color swatches brought to house for final approval before install.

Additional Comments

Additional Comments - There are a couple thoughts I'd like to share for possible ideas: 1) If a detailed list could be given to the new customer at the time of sale that goes through all the steps of the process, expectations of the customer, and what to expect and when, that would be great! (e.g. you will need to contact so and so for this at this time, at this stage, you will do our design session, at this stage, you will do your lighting, etc). Just an idea of what to expect knowing it is fluid and changes. 2) Would love to have a design portal where you can "try on" different exterior colors on your house and even some interior colors/designs of cabinetry, etc if possible.

Recognized Excellence

Recognized Excellence - Caleb McCaleb, Justin Blew, and Darcy.

Additional Comments

Additional Comments - We are very satisfied with the whole experience.

Likely To Recommend

Likely To Recommend - I am very pleased so far.

Improvement Suggestion

Improvement Suggestion - No, I do not have any suggestions for improvement. I am very impressed with McCaleb Homes.

Recognized Excellence

Recognized Excellence - I would like to recognize Justin and Teri for their exceptional service.

Additional Comments

Additional Comments - I have been very impressed with McCaleb Homes and I am thrilled with my home.

Without a doubt I would recommend McCaleb Homes to a friend.

Customer Suggestion

Customer Suggestion - Just keep doing what your doing. Everyone at McCaleb homes have been great to work with.

Professional & Organized

Professional & Organized - They stayed in contact with us on a weekly basis. Communication was awesome.

Schedule

Schedule - Actually finished several weeks ahead of schedule.

Budget

Budget - They worked very hard with us knowing we had a certain budget. They explained really well about all upgrades we did.

Construction Quality

Construction Quality - Very much so.

Communication

Communication - Every week we got an update. It might be a phone call, e-mail or video.

Problem Resolution

Problem Resolution - We did not have too many problems. If we did they took care of it that day.

Clean & Safe

Clean & Safe - Job site was very clean. The swept it out after every group completed their job.

Employees & Subcontractors

Employees & Subcontractors - From the lighting people, painters, cabinet makers, landscapers or whoever it was they did an outstanding job. Everyone made us feel important. They spent a lot of time with us on everything were picking out.

Value

Value - Very fair value.

Trust

Trust - Yes, very much so.

Punchlist

Punchlist - Very much so.

Easier Than Expected

Easier Than Expected - Our Builder Lance made it easier for us. Going in I thought building a house and picking everything in the house would be difficult. Lance made is so easy by communicating with us on everything. Terri McCaleb was great on helping us pick colors and tile. Could not have done it without these two.

Improvement Suggestion

Improvement Suggestion - I could not have had a better experience.

Recognized Excellence

Recognized Excellence - Lance was our builder. Loved how he communicated with us. Lance made everything so much easier for us. He seemed to really care about us. Terri McCaleb was a pleasure to work with. She took time to sit down with us to pick out colors, tile, paint, and counter tops. She did not have any problem working with us after we changed our mind on colors and tile a couple of times. She wanted to make it just perfect for us. Let me talk about Darcy. Darcy was unbelievable. We looked at houses for weeks. Darcy helped us so much. Never got tired of seeing us every other day. He was awesome to work with. Purchasing a house begins with Darcy. He makes you feel like your part of the family. Ford's videos were awesome. Loved sitting down with him to explain what we wanted. He changed plans for us and gave us great insight on things that would work for our new house.

Additional Comments

Additional Comments - I highly recommend McCaleb Homes. They build a wonderful house. As I have said in the other questions, they make you feel like your part of the family. We loved every day watching the house going up. Building with the McCaleb family was awesome!!!!! Highly recommend them if your looking to build your dream home.

Everything was perfect! Construction, amenities, timing...

We have been very satisfied with most things about McCaleb. We love our home.

Recognized Excellence

Recognized Excellence - Caleb McCaleb, Taylor, and Justin were exceptional.

Additional Comments

Additional Comments - We love our home.

The construction process from a customer's perspective can be difficult. However, McCaleb Homes does try to minimize the stress of the experience.

Recognized Excellence

Recognized Excellence - Lance did a good job dealing with two detailed oriented (okay OCD) people! We had a few issues, but he was willing to listen to us and it got worked out. Before our decision to build (including a period of about 2 years), Darcy was very patient to answer our questions and he finally got a sale! .

Communication and follow through is terrific

We've been in our new home for almost a month now. When you embark on a six month journey to have a new home, much of what you are seeking is only a concept until it becomes reality. The reality we are experiencing easily matches what we had hoped it would be. Stylish, quiet, comfortable and, overall, a delight. Great neighbors and a developer/builder that cares. It's everything we hoped for.

Recognized Excellence

Recognized Excellence - It's hard to pick someone out because the staff has been universally excellent. Kaylee was delightful to work with. Lance was great; very helpful and accommodating. Terri has wonderful taste and gives great advice. Overall, a wonderful and helpful crew.

Additional Comments

Additional Comments - I previously built a house in Fox Lake many years ago. This process was so much better organized and professionally rendered. We're very pleased with the process and the result.

Likely To Recommend

Likely To Recommend - We are happy with the staff and the attention to detail and customer service. We are excited to be part of this community and love being included in neighborhood events. The staff has been very friendly and helpful, even with repeated calls and questions. They do not make you feel like you are an annoyance. You are part of the community from signing.

Construction Quality

Construction Quality - LOVE the site stained floors and the trim work! The stacked stone features are amazing too!

Problem Resolution

Problem Resolution - Justin was easy to reach and easy to talk to. While we weren't always given the answer we wanted, we didn't feel brushed off.

Employees & Subcontractors

Employees & Subcontractors - Any time I stopped by to drop off sink, mirror, make a selection or sneak a peek, everyone was very professional

Recognized Excellence

Recognized Excellence - Justin was awesome. So patient and easy to work with and if he was ever frustrated with us, he didn't show it. Most of the time he found a way to do what we wanted or he explained why it wasn't possible/what other options were possible.

Additional Comments

Additional Comments - Love that we were included in community events from the time we signed the contract. Everyone is so personable and welcoming.