yes - we love the house, the company and its people.
Customer Suggestion - They have done a good job and I am very satisfied with the product.
Recognized Excellence - Ford is superb.
Professional & Organized - McCaleb Homes made it easy to shop for a home during a difficult economic environment by using technology to enable us to tour the homes we were interested in. The NterNow feature proved valuable as we could browse at our own pace and not place others at unnecessary risk while doing so. Also, after we chose our home, we were able to easily submit the necessary paperwork via in-person appointment and online, which made the entire process feel streamlined.
Value - Due to us trading our home, we essentially gained value through two transactions. We feel we received a fair offer for our home, coupled with a fair value for the new home. This process was straightforward and easy to understand.
Recognized Excellence - Khai and Lance both did a great job. We were pleased with the experience.
Value - We cannot thankyou enough for offering such a great price for such a beautiful home.
Understand Process - Braden and Khai have made the process incredibly easy and pleasant, providing clear expectations throughout.
Additional Comments - We were able to utilize the NterNow feature to access the property during the process - the application was easy to use and highly effective! Kylie deserves a raise!
Schedule - McCaleb stuck to the schedule the entirety of the build, and we were able to move in right on time.
Budget - We were told the cost of all additional change orders up front and we were even able to come in under budget.
Problem Resolution - The builder and all relevant parties responded quickly and efficiently to all questions we had.
Clean & Safe - We visited every week throughout the construction and never saw anything hazardous.
Employees & Subcontractors - The employees and subcontractors went out of their way to accommodate us when we visited during the day, answered any questions we had, and were very professional.
Value - The quality of the work is outstanding.
Recognized Excellence - Lance was on top of the ball the entire build and always kept us appraised of any updates in construction. Whenever we had questions or comments he was always quick to listen and acted professionally and courteously even when we were stressed during the build process.
Additional Comments - McCaleb has been quick to improve and address any comments we had on how to improve their home selection process and that is commendable. They are always looking to improve and find out how to provide the best houses and service possible.
Improvement Suggestion - Even though the color scheme worked out great, I would have liked to have had tile pieces and color swatches brought to house for final approval before install.
Recognized Excellence - Caleb McCaleb, Justin Blew, and Darcy.
Additional Comments - We are very satisfied with the whole experience.
Likely To Recommend - I am very pleased so far.
Improvement Suggestion - No, I do not have any suggestions for improvement. I am very impressed with McCaleb Homes.
Recognized Excellence - I would like to recognize Justin and Teri for their exceptional service.
Additional Comments - I have been very impressed with McCaleb Homes and I am thrilled with my home.
Without a doubt I would recommend McCaleb Homes to a friend.
Customer Suggestion - Just keep doing what your doing. Everyone at McCaleb homes have been great to work with.
Professional & Organized - They stayed in contact with us on a weekly basis. Communication was awesome.
Schedule - Actually finished several weeks ahead of schedule.
Budget - They worked very hard with us knowing we had a certain budget. They explained really well about all upgrades we did.
Construction Quality - Very much so.
Communication - Every week we got an update. It might be a phone call, e-mail or video.
Problem Resolution - We did not have too many problems. If we did they took care of it that day.
Clean & Safe - Job site was very clean. The swept it out after every group completed their job.
Employees & Subcontractors - From the lighting people, painters, cabinet makers, landscapers or whoever it was they did an outstanding job. Everyone made us feel important. They spent a lot of time with us on everything were picking out.
Value - Very fair value.
Trust - Yes, very much so.
Punchlist - Very much so.
Easier Than Expected - Our Builder Lance made it easier for us. Going in I thought building a house and picking everything in the house would be difficult. Lance made is so easy by communicating with us on everything. Terri McCaleb was great on helping us pick colors and tile. Could not have done it without these two.
Improvement Suggestion - I could not have had a better experience.
Recognized Excellence - Lance was our builder. Loved how he communicated with us. Lance made everything so much easier for us. He seemed to really care about us. Terri McCaleb was a pleasure to work with. She took time to sit down with us to pick out colors, tile, paint, and counter tops. She did not have any problem working with us after we changed our mind on colors and tile a couple of times. She wanted to make it just perfect for us. Let me talk about Darcy. Darcy was unbelievable. We looked at houses for weeks. Darcy helped us so much. Never got tired of seeing us every other day. He was awesome to work with. Purchasing a house begins with Darcy. He makes you feel like your part of the family. Ford's videos were awesome. Loved sitting down with him to explain what we wanted. He changed plans for us and gave us great insight on things that would work for our new house.
Additional Comments - I highly recommend McCaleb Homes. They build a wonderful house. As I have said in the other questions, they make you feel like your part of the family. We loved every day watching the house going up. Building with the McCaleb family was awesome!!!!! Highly recommend them if your looking to build your dream home.
Everything was perfect! Construction, amenities, timing...
We have been very satisfied with most things about McCaleb. We love our home.
Recognized Excellence - Caleb McCaleb, Taylor, and Justin were exceptional.
Additional Comments - We love our home.
The construction process from a customer's perspective can be difficult. However, McCaleb Homes does try to minimize the stress of the experience.
Recognized Excellence - Lance did a good job dealing with two detailed oriented (okay OCD) people! We had a few issues, but he was willing to listen to us and it got worked out. Before our decision to build (including a period of about 2 years), Darcy was very patient to answer our questions and he finally got a sale! .
Communication and follow through is terrific
We've been in our new home for almost a month now. When you embark on a six month journey to have a new home, much of what you are seeking is only a concept until it becomes reality. The reality we are experiencing easily matches what we had hoped it would be. Stylish, quiet, comfortable and, overall, a delight. Great neighbors and a developer/builder that cares. It's everything we hoped for.
Recognized Excellence - It's hard to pick someone out because the staff has been universally excellent. Kaylee was delightful to work with. Lance was great; very helpful and accommodating. Terri has wonderful taste and gives great advice. Overall, a wonderful and helpful crew.
Additional Comments - I previously built a house in Fox Lake many years ago. This process was so much better organized and professionally rendered. We're very pleased with the process and the result.
Likely To Recommend - We are happy with the staff and the attention to detail and customer service. We are excited to be part of this community and love being included in neighborhood events. The staff has been very friendly and helpful, even with repeated calls and questions. They do not make you feel like you are an annoyance. You are part of the community from signing.
Construction Quality - LOVE the site stained floors and the trim work! The stacked stone features are amazing too!
Problem Resolution - Justin was easy to reach and easy to talk to. While we weren't always given the answer we wanted, we didn't feel brushed off.
Employees & Subcontractors - Any time I stopped by to drop off sink, mirror, make a selection or sneak a peek, everyone was very professional
Recognized Excellence - Justin was awesome. So patient and easy to work with and if he was ever frustrated with us, he didn't show it. Most of the time he found a way to do what we wanted or he explained why it wasn't possible/what other options were possible.
Additional Comments - Love that we were included in community events from the time we signed the contract. Everyone is so personable and welcoming.
Recognized Excellence - Thank you all so much! We love our home, and new neighborhood! Everyone we worked with was amazing! everyone was kind and helpful! We Appreciate everyone we worked with especially Kailey, Terri, and Lance! You all have a great culture. From the first time we walked into the model home and met Kailey, she made us feel welcome and at home here before we even decided to build! She was always kind, friendly and helpful! I never wanted to build a home before bc it sounded like a daunting project, but you all make it smooth and enjoyable. You all together have a wonderful team. Lance was so a great to work with and put up with all of our picky requests very graciously. He was quick to respond and address any issues. We pray for this company and this neighborhood and all the homes you build for families. Thank you all for the care and expertise you took to build our home! We love where we live already!! Kelli Glass
This is our second time to build with McCaleb Homes. We appreciate the quality and the personal touches that make their homes unique.
Additional Comments - Wonderful job!
Recognized Excellence - Kailey KerrTerri McCaleb Caleb McCaleb Justin Blew
We are so thankful to have partnered with McCaleb Homes to build our dream home! We love it! Kaylie and Lance made the process so great! Thanks for everything!
Recognized Excellence - Lance and Kaylie! Just awesome!!!
Recognized Excellence - Justin and Terri were exceptional. Both were responsive, professional and extremely helpful as we moved through the process.
Additional Comments - The McCaleb motto is “love where you live” and we love our new home!
Customer Suggestion - Short weekly email updates on where the construction process is and what is pending.
This is the 3rd home built for me by McCaleb Homes. Each of their vendors are superb. Products offered are of high quality. I especially enjoyed working with Boxwood Cabinetry. A major factor in my wonderful experience was working with Justin. He has the patience of a saint. He's thorough, follows up and follows thru. If you have concerns, he'll offer options to be considered, but helps you resolve the concern.
Recognized Excellence - Justin is the tops. Mario- does excellent work; pays attention to detail. Mr. Rodriguez can build anything!!If you love beauty and style, but not sure how to achieve it, Terri McCaleb is a genius at design. She is creative and willing to work with the customer to achieve the atmosphere you want.
Scope Of Work - I think I will know more after our pre-construction meeting on Friday! YAY!
Understand Building Process - Ditto - I feel like I will know more about the process after this first official meeting.
Recognized Excellence - Everybody has been good.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of McCaleb Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys