Additional Comments - Great experience with everyone involved in the purchase of our home!
Problem Resolution - Tyler and all the subs worked hard to ensure we were happy.
Clean & Safe - In our multiple home building experience, this was the cleanest job site.
Condition of Home - McCaleb works hard to have zero items on a punch list before closing.
Likes & Dislikes - Like the floorplan, quality of woodworking. Location of some of the light switches are odd.
Recognized Excellence - Ty Higgins was excellent and Matti Hunter did a great job of reassuring us on numerous occasions.
Likes & Dislikes - The quality of the build and materials are what I like most about my home. I don't have any dislikes.
Improvement Suggestion - McCaleb Homes is doing very well. I am extremely satisfied with the customer services and home buying process with how easy it was and hassle-free.
Recognized Excellence - They were all exceptional, but Collin Byford went above and beyond.
We have bought many homes over the years, and this was by far our best experience. From the first time we walked into the sales center to the closing on our house McCaleb Homes listened, worked with us, and provided a very high quality build. We are beyond satisfied, and love our home and the community. We strongly recommend McCaleb Homes to anyone looking to build a home in Edmond. The community is beautiful and each house is unique. This likely will be our last home, and we feel we saved the best for last.
Communication - So far, communication has been excellent. Darcy is very responsive, as is Matti. All my questions and concerns have been answered without delay. I really appreciate how well we are being kept in the loop.
Value - Beautifully built houses with many included features. McCaleb Homes’ reputation is known, and is why we chose to build with them.
Additional Comments - Matti and Terri were wonderful during the design meeting, and were so knowledgeable. They really listened, and helped me make selections that I know will make me happy when my home is completed.
Professional & Organized - We did not experience any significant delays, and closed earlier than originally predicted. Further, our construction manager, Ty, was very organized and followed up on all of our questions as the build progressed. He was wonderful to work with. The entire staff is very professional and provided quality service.
Budget - We were honestly rather stunned that our add-ons were as low as they were at closing. McCaleb Homes provides excellent value for the money spent.
Construction Quality - The build was solid. So far we have noticed only a few small things that need fixing - far fewer than is typical in a newly built home.
Problem Resolution - McCaleb Homes addressed every issue we had during construction in a timely manner.
Clean & Safe - When compared to other communities, we were very impressed with how clean the worksite was. The trades kept the site clean, and any debris was picked up promptly.
Employees & Subcontractors - Beyond a doubt the best we have worked with. McCaleb Homes takes good care of its contractors, and it shows in their work.
Value - Our home appraised above the sales price at closing, and we feel that we have a good solid home at a fair price.
Condition of Home - The house was close to perfect at move in.
Trust - We have not submitted any warranty requests as of yet, but fully expect that McCaleb Homes will honor their commitments should the need arise.
Likes & Dislikes - I love the historic community, and truly appreciate the number of selections we were allowed to make and the quality of the build. My only complaint on the house would be that the closet space is limited, and I would have loved a bigger pantry.
Improvement Suggestion - More built in storage! We downsized considerably to move into this home, but even so I would love more storage.
Recognized Excellence - Ty was an outstanding construction manager, and we really appreciate all he did on our behalf. Working with Mattie and Terri on the design was such fun, and throughout the process they helped me make and sometimes change selections and recommendations. I feel that the home came together beautifully, and I could not have done it without them. Darcy in the sales office was our original point of contact, and was a delight to work with. Each person from McCaleb Homes we had contact with was friendly, professional, and efficient.
Additional Comments - We had built a home in Edmond recently prior to this, and had a terrible experience. I was worried originally when we decided to build again, but this experience was the best home building experience we ever had. We are very happy and highly recommend McCaleb Homes.
Recognized Excellence - Collin
Additional Comments - Overall, I thought working with Ty was great, and the design process was fairly simple. However, if they could pull up a monitor so you could see exactly what you were looking at when it came to your home and the design of what you wanted to do, that would give you a better idea of what the items that are being installed in your home will look like. However, we are very happy with both the outcome and the process itself.
McCaleb are clearly dedicated to delivering a high quality product and strive meet customer expectations.
Recognized Excellence - Collin did a great job of staying in touch with me and keeping me up to date on the work. He was easy to work with and addressed all of our concerns.
Likes & Dislikes - Quality construction
Recognized Excellence - Yes the guys from Fusion Fire and Security are excellent.
Additional Comments - Very satisfied thus far!
Recognized Excellence - Khai, Colin, James, and Caleb!
Additional Comments - I love the design. Very efficient use of space!
Likes & Dislikes - I like the natural lighting the most. I don't really have a "least favorite" part of the house.
Improvement Suggestion - I don't have any suggestions for things they can change to improve.
Recognized Excellence - I don't know his last name, but Ty was our builder. He was great with texting us, giving us timelines, and keeping us in the loop at all times.
Absolutely. Everything is as promised. Love the home, and the neighborhood.
Likes & Dislikes - LIKES- excellent house design; the given design choices (and Terri has an excellent design sense) ; the appliance package; the cabinet quality; the real hardwood floors; the overall neighborhood feel (Town Square). DISLIKES- some builder unwillingness to make upgrades, even when we were relatively early in the building process; zero clearance fireplace (would have much preferred a masonry fireplace, even at the considerable added cost); six foot fences don’t really give sufficient privacy. We would have preferred eight foot.
Improvement Suggestion - I don’t. McCaleb Homes seems to be well organized and well run. They put out an excellent product.
Recognized Excellence - Terri McCaleb. She was always responsive to issues and questions. she was invaluable in our house turning out as beautiful as it has.
Feel fairly new as a ‘customer’ but so far have been impressed with excellent communication!
We’ve had a great experience with McCaleb homes. We have had a smooth experience start to finish. We would build again with them. Overall we are happy and love our home!!
Communication - Kailey was wonderful, very helpful and answered all of our questions promptly!
Professional & Organized - Kailey was professional and even respond to my questions when I sent them after working hours! I didn’t expect her to rely until the next day but was super fast to respond!
Value - So far, I believe so.
Recognized Excellence - Kailey, James, and Aaron have been absolutely amazing!!
Additional Comments - Over all our experience has been wonderful. We would build again with McCaleb.
We have built other custom homes in the past. This is by far the best experience we've ever had with custom building.
Additional Comments - If you are looking for a first home, a second home or a last home they are tremendous to work with.
Schedule - None of the scheduling issues were their fault.
Employees & Subcontractors - The employees and subcontractors are professional and courteous, for sure!
Recognized Excellence - Everyone has provided exceptional service. Matti, Terri, Taylor, and Ty have gone above and beyond to make this a good experience for us.
The quality of the homes and the neighborhood/community is outstanding.
Problem Resolution - Yes, McCaleb Homes effectively addressed and resolved problems.
Likes & Dislikes - My wife and I have been looking at this neighborhood for five years, and we always liked McCaleb's craftsmanship and/or work. What I like the most is the neighborhood. I just wished they have developed more park land. They have a swimming pool and a pond.
Recognized Excellence - I would like to recognize khai Berry, the builder, Collin Byford, Terry McCaleb, the interior designer, McCaleb, and Mattie, the designer, and James, the warranty guy for their exceptional service.
Additional Comments - It's been wonderful, and it was everything we hoped for.
Additional Comments - My experience has been completely delightful. The people we have worked with, especially Khai, Collin, Terri, Maddie, and Darci, have been respectful, engaging, and patient. We appreciate them beyond measure throughout this process. They've made the journey joyful.
Improvement Suggestion - slightly larger default garage footprint would be nice. As is a normal sized SUV is not workable.
Recognized Excellence - Kailee Kerr, Taylor Stevens, Ty Higgens, Matti Hunter and Terry McCaleb were all excellent to work with!
Schedule - Covid created some issues, but those were out of their hands. They kept us on track.
Likes & Dislikes - We definitely like the neighborhood, which is the main thing
Recognized Excellence - I would like to recognize Tye, the builder.
McCaleb designed the entire neighborhood to have the look and feel of 1920's Craftsman style homes, including front porches. Neighbors come out and mingle, walk dogs, jog..... happy to be a part of it. Very high build quality. We even met with the architect before the build and were able to include some changes to personalize our new home
Likes & Dislikes - Very high construction quality, great designs
Easier Than Expected - We made our purchase commitment during the supply chain issues coming out of COVID. We knew there would be delays. None were McCaleb's fault. The supervisor was always candid and did not over-promise
Improvement Suggestion - We were 500 miles away during our build. We wanted more photo updates of the progress for our records and future reference
Recognized Excellence - Darcy, our salesman, knew the product very well and was able to guide us through things we would likely want to add, change, or include in our build budget. Anticipated our needs. Ty Higgins, our build supervisor, worked with us to catch problems before they became problems
Additional Comments - McCaleb designed the entire neighborhood to have the look and feel of 1920's Craftsman style homes, including front porches. Neighbors come out and mingle, walk dogs, jog..... happy to be a part of it
Construction Quality - We made some minor changes to the floorplan before construction began. Plans were redrawn, exactly as we had requested, and when we have been able to make site visits, we've been very pleased with what we've seen. We've walked through at least a dozen other McCaleb homes at various stages of construction and are always pleased with what we see.
Problem Resolution - Ryan Hardy has been our project supervisor throughout most of our build. He has been available, easy to access, and is a good communicator of where we stand in the build. He's being shifted over within McCaleb to another neighborhood they are building, so we will be assigned Ty Higgins at our upcoming "trim walk". Every construction project will have its hiccups, but Ryan has calmly guided us through each resolution. Ty comes with a good reputation and background, so we are looking forward to working with him too.
Understand Building Process - Ryan Hardy has been very helpful.
Selections Process - Terri and Matti are very talented. Also, having dedicated contact people at the lighting firm, the cabinet builder, and the window covering firm has been very helpful
Easier Than Expected - Because of the timing of our build (2021 and 2022), there have been many delays and supply chain issues, unrelated to the normal McCaleb Home process. From where we stand, I believe McCaleb has navigated all this well. I think if we were to be buying this home contingent on the sale of another one, it could be quite gut wrenching just simply because of supply chain issues!
We would not recommend the community that we live in Bungalow Heights. The other communities appear to be higher quality and craftsmanship that this community by far. Price per square foot is the same as the other communities and we were advised by the McCaleb team that the quality and craftsmanship would be the same, which is not our experience.
Likes & Dislikes - Love the design, the neighborhood and the team was great to work with!
Recognized Excellence - Ty and James
Additional Comments - We own two homes in the neighborhood so that tells you how much we love it here!
I would recommend McCaleb Homes to a friend although I would share some of the issues we faced to help both McCaleb Homes and my friend.
Budget - I didn't stay within the budget but McCaleb Homes did : )
Clean & Safe - During the few times we were there during construction all seemed fine.
Employees & Subcontractors - Ty H., Matti and Terri, Fernando and his dad, and James Y. are all super nice!!
Recognized Excellence - Ty Higgins did an exceptional job dealing with us while we were out of the country during the building process! James Y. is doing his best to get the punchlist completed.
Quality homebuilder of beautiful architecture.
During 4 months I have leaking shower, flooded garage, loosened burned electric wires, cracked tiles because of cracked foundation. Nothing has been done to repair shower or flooding problem. I have installed gutters at my expenses to stop garage flooding but it’s not enough as there is a construction problem with garage floor and driveway. The builder told me that it’s normal for garage to flood during rain, but it was not my plan to buy flooding garage. After repeated flooding, there will be mold eventually. I had cracked tile in the laundry room and after builder removed tile, there was huge crack in foundation which caused tile to crack. Time will tell what will happen next…
Likes & Dislikes - I like the floor plan. I like big windows which brings a lot of light. I like the kitchen, laundry room, entrance. I wish to have a bathtub and walk-in shower in the master bedroom’s bathroom and towels hangers for big towels. I wish the guest bathroom had shelves for shampoo and etc. I wish the entryway was a little wider as delivery guys scratched the door frame during delivery of the fridge, I have to repair it now. I wish the filters were installed in the reachable area as they are on the ceiling. Regardless, I love my house, it is comfortable and beautiful.
Recognized Excellence - Mark Fasel does an outstanding job. He is very responsive and answers all questions.
A number of homes have been started long after ours and have been completed, closed, and new owners are living in them, while ours is still not completed. Our house is the smallest house among McCaleb’s plans for our neighborhood. I would not disparage McCaleb Homes, but neither have I recommended them to others. We have spoken with various neighbors, and they are well aware (and puzzled) regarding
Additional Comments - They were very professional, friendly & extremely friendly and were very accommodating considering the timeframe we worked in during the Christmas.
Trust - Absolutely!
Selections Process - It was very enjoyable working with Terri, Ford, and the company where we picked out our light fixtures and the cabinet rep. Excellent experiences!
Additional Comments - Very excited to live in a McCaleb Home.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of McCaleb Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys