The last 2 months have been so frustrating, that this can’t be determined yet.

Additional Comments

Additional Comments - Kailey, Taylor and Ford have been wonderful. Any questions we have had, kailey has answered promptly and accurately. Taylor and Ford were great during the Pre con meeting and answered thoroughly any questions we had. I’ve worked for other builders in the past, and now I work with many builders now that I am with Star and see their processes and build quality daily, so there is a reason we chose McCaleb for our build above anyone else. Working with Justin, Lance, Taylor, Ford and Terri has been a great experience.

Every McCaleb employee we have encountered throughout the process thus far has been friendly, communicative, flexible and knowledgeable.

I love my new home and neighborhood! There are so many amenities that are included! A great place to live!

Additional Comments

Additional Comments - The people have been super nice. I can tell that they work together instead of individually. It's a coordinated effort.

Recognized Excellence

Recognized Excellence - Darcy and Justin did a phenomenal job communicating and staying on top of everything!

Additional Comments

Additional Comments - As a realtor who has worked with several builders over the last 7 years, the process of building with McCaleb homes was effortless and went very smooth. Communication, updates and correcting any issues were all done in a timely manner. I would highly recommend and build another home with McCaleb Homes.

I love my house. Quality is excellent.

Professional & Organized

Professional & Organized - Lance was great! He handled everything promptly. He was on top of all items and was very easy to work with. I greatly appreciate all he did throughout the entire process.

Construction Quality

Construction Quality - Very satisfied!

Communication

Communication - Lance was excellent.

Employees & Subcontractors

Employees & Subcontractors - Everyone was professional at all times

Recognized Excellence

Recognized Excellence - Lance was very good amd was on top of everything. He kept in good communication with all items.

So far the process has been first class. From the early stages of considering neighborhoods and home plans as it relates to our budget through the process of picking finishes, everything has been transparent. It has been high touch, high communication but low pressure.

Sales Knowledge

Sales Knowledge - Khai has been amazing throughout this process. He was very helpful in the beginning and put up with our questions and requests. He did not overpromise a single time.

Salesperson Accessibility

Salesperson Accessibility - He has been available and very responsive. Same day response even on the weekends.

Additional Comments

Additional Comments - I would highly recommend considering McCaleb Homes. They are honest, the designs and quality are second to none and you get an amazing final product that immediately starts building equity.

Additional Comments

Additional Comments - Working with Khai and Ford has been extremely easy and very enjoyable.

Love this Townsquare neighborhood concept and the look of the different home styles!

Construction Quality

Construction Quality - We selected McCaleb Homes based on the fact that seem to use quality materials and workmanship.

Selections Process

Selections Process - The interior selection process went very well with Terri McCaleb’s expertise and assistance!

Professional & Organized

Professional & Organized - Very professional.

Recognized Excellence

Recognized Excellence - Lance Baisden was great to work with and always quick to respond to any questions we had.

McCaleb organization benefits from being relatively small and well controlled. We were able to get our questions answered quickly and thoroughly by the sales staff and specialists who knew!

No proactive communication.

Our situation wasn't ideal since we are out of state. We have visited the community a few times, been through models and attended the parade of home last year. We've studied floorplans and elevations online. We've communicated with the online marketing staff throughout. Due to an increase in lot sales and an upcoming price increase we decided to work through the process of executing a construction contract via Zoom and phone with the sales person. It's amazing that's even possible! It was challenging with Q&A and discussions along the way but with the sales person's help, we finalized the contract in time.

We had an excellent experience with McCaleb Homes from the selection of the lot to closing. We were really impressed with the materials and attention to detail. We highly recommend them to any of our friends.

Recognized Excellence

Recognized Excellence - Lance was phenomenal. He was incredibly commutative He always followed up right away.

Additional Comments

Additional Comments - It was awesome. We love our new home.

I'm very happy with the home they built.

Customer Suggestion

Customer Suggestion - Two people I know in the area built new homes and the safe rooms were incorporated in with the pantry for a tornado shelter. If you had offered this I would have purchased it.

Additional Comments

Additional Comments - Kayley and the rest of the staff were a pleasure to work with.

Selections Process

Selections Process - They listened to what I wanted and worked with me.

Customer Suggestion

Customer Suggestion - I'm really so far happy with everything.

Additional Comments

Additional Comments - I think Ford and Justin, the two people basically in charge, communicated with me and talked with me well. They took pictures so I could see what was going on. I really appreciate it. Justin took the pics and called me to make sure what was going on. I'm in Ohio; out of state.

The whole team does everything they can to make the home buying process as stress free and enjoyable as possible. They an excellent job of helping you you put together the home you envisioned and treat you like family while doing it.

Thus far

Communication

Communication - Darcy was easy to talk to, easy to schedule with, and clear about his availability, etc.

Professional & Organized

Professional & Organized - I especially appreciated receiving calendar invites for appointments, etc.

Understand Process

Understand Process - I appreciated the opportunity to view almost all costs/choices that will be associated with the process. This front loading of mental labor was helpful for me. I also appreciated the list of meetings I will need to prepare for going forward. I don't enjoy the indeterminate waiting period before those meetings though, because it provides me with no real sense of when the next step is and how long I am looking at overall.

Recognized Excellence

Recognized Excellence - Justin Blue, our contractor, did a fabulous job and deserves to be recognized. I appreciated everything he did.

Communication

Communication - Kailey was fabulous with communication,even from the delivery room!

Additional Comments

Additional Comments - Kailey was great to work with. Looking forward to our next step.

Everyone with McCaleb Homes has been exceptionally nice and a pleasure to work with. High quality builder!

Recognized Excellence

Recognized Excellence - Taylor Stevens was always responsive and patient with our questions.

Recognized Excellence

Recognized Excellence - Khai was super cordial, friendly, and professional.

Additional Comments

Additional Comments - It was a really good experience. We love the quality and location of our home.

Additional Comments

Additional Comments - Everyone was phenomenal to work with and it made the home buying experience amazing. We love our home and can't wait until we get settled.

Recognized Excellence

Recognized Excellence - McCaleb Homes has a well structured and collaborative building process of reviews and approvals with the homebuyer. They do a fantastic job keeping the homebuyer engaged. Their staff of sales persons, design personnel and builders provide exceptional customer service.

Additional Comments

Additional Comments - They were very professional, friendly & extremely friendly and were very accommodating considering the timeframe we worked in during the Christmas.

Additional Comments

Additional Comments - Everything has been smooth so far.

Additional Comments

Additional Comments - It has been great so far!

Recognized Excellence

Recognized Excellence - Justin, our builder, was exceptional.

Recognized Excellence

Recognized Excellence - I would like to recognize Lance, did a wonderful job.

Recognized Excellence

Recognized Excellence - Lance,Kai,Terri and of course Mcaleb...everyone did the best job in making it easy from the design to closing...totally professional and knowledgeable about every step necessary to complete my beautiful home...I absolutely love this community