Customer Suggestion

Customer Suggestion - They really value the customer when a concern may arise and act promptly to remedy any situation.

Recognized Excellence

Recognized Excellence - I would like to recognize Ty, the builder in charge, for his exceptional service.

Improvement Suggestion

Improvement Suggestion - I suggest they provide a more thorough explanation of the available options during the design phase. The design brochures and various designs and features could be more detailed.

Recognized Excellence

Recognized Excellence - I would like to recognize Collin Byford for his exceptional service. I would also like to recognize Terri McCaleb for helping me with the design.

Recognized Excellence

Recognized Excellence - Collin is kind, professional and helpful. Very nice to work with. Terri has a great eye for design.

Likes & Dislikes

Likes & Dislikes - Everyone was so wonderful and the home is beautiful.

We purchased a brand new home. As the building progressed, we were updated along the way. We were able to ask questions and get answers quickly. Before closing, we had a thorough walk through and were given all the information on the home warranty. We felt comfortable with the process.

Professional & Organized

Professional & Organized - As different contractors did work, we received updates of the progress.

Construction Quality

Construction Quality - The finishes and details are high quality. We feel like the money we spent was well worth it.

Clean & Safe

Clean & Safe - Living in a new construction neighborhood gave us some concern. However, we have noticed that every day the contractors around us clean up the job site.

Employees & Subcontractors

Employees & Subcontractors - We had a subcontractor come out to fix our air conditioner. He explained what the problem was and how he was going to fix it. He also took the time to remind us of the warranty and encourage me to call if there were any further concerns.

Condition of Home

Condition of Home - Before closing we did a walk through and at closing the home was clean and even the smallest detail was remedied.

Trust

Trust - The builder, Clint, is in our neighborhood daily. He has personally stopped by to help when we had questions. He is always very polite and makes sure he answers everything. He does not make us feel like we are bothering him or like he is too busy to help.

Likes & Dislikes

Likes & Dislikes - Like? No! LOVE ALL OF IT!! The design is exactly what we wanted. From the obvious features to the small things we did not even know we would want, our home is perfect for us. We have a great amount of storage and every room as fantastic windows for natural lighting. The trivial things like the light switches and the self-closing cabinet doors really add to our love for the home. The neighborhood is very well maintained and I feel like Caleb and his team are building from the point of view as if they were going to live here.

Recognized Excellence

Recognized Excellence - Khai-From my initial inquiry through purchase, he was flexible with our schedule and always friendly. He was prompt at answering my many emails. Leland-He was detailed when doing a final walk through and explained the home warranty process. He answered all our questions before we had a chance to ask. Clint-He has been willing to stop by and take a look at a few things we needed fixed. He has been great at communicating. Caleb-We appreciate him for coming to closing and making us feel comfortable with all the paperwork.

Recognized Excellence

Recognized Excellence - Clint has been excellent! Very quick to respond.

McCaleb has been great to work with. Our home is about a month away from being completed. The whole team is easy to communicate with and quick to respond. The spec design for the home already looked great before we bought it; we had a few details we wanted to change, and McCaleb made that easy to do. McCaleb built my first house 15 years ago, now they are building our current house, and I would recommend them to anyone.

We love our home. McCaleb are the best at building a quality home. Period

Customer Suggestion

Customer Suggestion - Everyone is fantastic. Can't wait to move in and start the memories.

Additional Comments

Additional Comments - All of the whole team is super nice and helpful. The designers and stagers are extremely talented.

Likes & Dislikes

Likes & Dislikes - The whole team as McCaleb are awesome. Love every minute talking to all of them.

Recognized Excellence

Recognized Excellence - Both Hailey and Collin were great to work with.

A first class company and experience. I have built and bought homes in many states and McCaleb is the best!

Professional & Organized

Professional & Organized - Excellent process from build to close!

Construction Quality

Construction Quality - Clint is a true gentleman and professional - greatly appreciate the warranty and scheduled follow up meetings.

Trust

Trust - Darcy became a trusted friend and advisor, really important considering I was an out of state buyer.

Likes & Dislikes

Likes & Dislikes - Love the finished product and build/sales process, will highly recommend

Recognized Excellence

Recognized Excellence - Darcy, Clint, and Caleb

Customer Suggestion

Customer Suggestion - Has been a pleasure working with your team. No surprise. And very accommodating

I have already recommended. I’m trying to talk all my friends who are considering buying in the next 12-18 months into moving to Bungalow Heights. Not only is the quality and beauty of the homes amazing (who doesn’t want to live in a beach house???!!), but the thought that the McCaleb family put into how this community (the neighborhood Bungalow heights) would connect was way more than I could have expected. The residents all know each other, look out for one another and hang out together! It’s incredible. Part of that is because of the McCalebs building an amazing clubhouse/pool/gym! And initiating a Facebook group for neighbors! Come be my neighbor!

Additional Comments

Additional Comments - It wasn't the house that sold me it was the the development putting in front of a lake making walkways having swimming pool work out facility it was the whole package

Customer Suggestion

Customer Suggestion - They have done a great job.

Construction Quality

Construction Quality - Small minor finish and cleansing details were found after closing. Something in our opinion should have been completed before closing. However we did not catch them ourselves on final walk through. We do understand these will be at addressed at the 30 follow up.

Problem Resolution

Problem Resolution - So far so good.

Likes & Dislikes

Likes & Dislikes - None so far. Delivered as advertised.

Improvement Suggestion

Improvement Suggestion - Motion sensor switches in the pantry and master bedroom closet.

I have been recommending McCaleb Homes and will continue to do so. The quality and style of homes is outstanding.

Communication

Communication - Communication between Kailey and Matti so far has been amazing. We’ve been well prepared for the process and what to expect.

Professional & Organized

Professional & Organized - All of our questions so far have been answered in depth and everyone seems organized, on the same page overall!

Understand Process

Understand Process - Very clear and direct explanation of the process

Additional Comments

Additional Comments - We’re excited and looking forward to the whole home building process!

Likes & Dislikes

Likes & Dislikes - The build process was really easy, and it turned out the way I expected.

Recognized Excellence

Recognized Excellence - I would like to recognize Kailey Kerr, Ty Higgins, and the carpenter for their exceptional service.

Problem Resolution

Problem Resolution - Ty and team did a great job with this. They listened and went above and beyond.

Clean & Safe

Clean & Safe - My husband and I talked about how impressed we were with this often.

Likes & Dislikes

Likes & Dislikes - I love so many thing! It really is great looks great and no major complaints. A few little design things I wish we would change.

Recognized Excellence

Recognized Excellence - Ty! Bring a builder isn’t for the weak but neither is being on the other end. There are so many decisions and details. Ty really did show he cared, communicated well, and took our feedback and concerns and found solutions for our family. Matti and Terri were incredible at helping answer questions and help us execute so many fun design features.

Additional Comments

Additional Comments - Above and beyond is the best way to describe the team at McCalab. Building a home isn’t easy but we had a great experience. Working with their team was truly fun. They listened and came up with solutions when needed. Our home not only looks incredible but was built so well and it’s clear to everyone who walks in our doors. Special should out to Ty and Matti for everything.

Additional Comments

Additional Comments - Kailey continues to be easy to communicate with. Matti also continues to be easy to communicate with, giving ongoing suggestions and updates that have been really helpful. Collin has does an excellent job of communicating, listening to any concerns, being respectful and advocating for us. We are very grateful for our wonderful experience

McCaleb Homes has been so helpful during our house buying experience. It was so great to be kept up to date while living out of state.
Darcy Oviatt our realtor didi a great job answering any questions we had along with some we didn't!
I would highly recommend McCaleb Home's.

Construction Quality

Construction Quality - Very good, they were so great during the final inspection.

Likes & Dislikes

Likes & Dislikes - McCaleb Homes has been so helpful during our house buying experience. It was so great to be kept up to date while living out of state. Darcy Oviatt our realtor didi a great job answering any questions we had along with some we didn't!

Recognized Excellence

Recognized Excellence - Darcy Oviatt

Additional Comments

Additional Comments - I would recommend McCaleb home's to anyone looking to buy a house.

Additional Comments

Additional Comments - Great experience with everyone involved in the purchase of our home!

Problem Resolution

Problem Resolution - Tyler and all the subs worked hard to ensure we were happy.

Clean & Safe

Clean & Safe - In our multiple home building experience, this was the cleanest job site.

Condition of Home

Condition of Home - McCaleb works hard to have zero items on a punch list before closing.

Likes & Dislikes

Likes & Dislikes - Like the floorplan, quality of woodworking. Location of some of the light switches are odd.

Recognized Excellence

Recognized Excellence - Ty Higgins was excellent and Matti Hunter did a great job of reassuring us on numerous occasions.

Likes & Dislikes

Likes & Dislikes - The quality of the build and materials are what I like most about my home. I don't have any dislikes.

Improvement Suggestion

Improvement Suggestion - McCaleb Homes is doing very well. I am extremely satisfied with the customer services and home buying process with how easy it was and hassle-free.

Recognized Excellence

Recognized Excellence - They were all exceptional, but Collin Byford went above and beyond.

We have bought many homes over the years, and this was by far our best experience. From the first time we walked into the sales center to the closing on our house McCaleb Homes listened, worked with us, and provided a very high quality build. We are beyond satisfied, and love our home and the community. We strongly recommend McCaleb Homes to anyone looking to build a home in Edmond. The community is beautiful and each house is unique. This likely will be our last home, and we feel we saved the best for last.

Communication

Communication - So far, communication has been excellent. Darcy is very responsive, as is Matti. All my questions and concerns have been answered without delay. I really appreciate how well we are being kept in the loop.

Value

Value - Beautifully built houses with many included features. McCaleb Homes’ reputation is known, and is why we chose to build with them.

Additional Comments

Additional Comments - Matti and Terri were wonderful during the design meeting, and were so knowledgeable. They really listened, and helped me make selections that I know will make me happy when my home is completed.

Professional & Organized

Professional & Organized - We did not experience any significant delays, and closed earlier than originally predicted. Further, our construction manager, Ty, was very organized and followed up on all of our questions as the build progressed. He was wonderful to work with. The entire staff is very professional and provided quality service.

Budget

Budget - We were honestly rather stunned that our add-ons were as low as they were at closing. McCaleb Homes provides excellent value for the money spent.

Construction Quality

Construction Quality - The build was solid. So far we have noticed only a few small things that need fixing - far fewer than is typical in a newly built home.

Problem Resolution

Problem Resolution - McCaleb Homes addressed every issue we had during construction in a timely manner.

Clean & Safe

Clean & Safe - When compared to other communities, we were very impressed with how clean the worksite was. The trades kept the site clean, and any debris was picked up promptly.

Employees & Subcontractors

Employees & Subcontractors - Beyond a doubt the best we have worked with. McCaleb Homes takes good care of its contractors, and it shows in their work.

Value

Value - Our home appraised above the sales price at closing, and we feel that we have a good solid home at a fair price.

Condition of Home

Condition of Home - The house was close to perfect at move in.

Trust

Trust - We have not submitted any warranty requests as of yet, but fully expect that McCaleb Homes will honor their commitments should the need arise.

Likes & Dislikes

Likes & Dislikes - I love the historic community, and truly appreciate the number of selections we were allowed to make and the quality of the build. My only complaint on the house would be that the closet space is limited, and I would have loved a bigger pantry.

Improvement Suggestion

Improvement Suggestion - More built in storage! We downsized considerably to move into this home, but even so I would love more storage.

Recognized Excellence

Recognized Excellence - Ty was an outstanding construction manager, and we really appreciate all he did on our behalf. Working with Mattie and Terri on the design was such fun, and throughout the process they helped me make and sometimes change selections and recommendations. I feel that the home came together beautifully, and I could not have done it without them. Darcy in the sales office was our original point of contact, and was a delight to work with. Each person from McCaleb Homes we had contact with was friendly, professional, and efficient.

Additional Comments

Additional Comments - We had built a home in Edmond recently prior to this, and had a terrible experience. I was worried originally when we decided to build again, but this experience was the best home building experience we ever had. We are very happy and highly recommend McCaleb Homes.

Recognized Excellence

Recognized Excellence - Collin

Additional Comments

Additional Comments - Overall, I thought working with Ty was great, and the design process was fairly simple. However, if they could pull up a monitor so you could see exactly what you were looking at when it came to your home and the design of what you wanted to do, that would give you a better idea of what the items that are being installed in your home will look like. However, we are very happy with both the outcome and the process itself.

McCaleb are clearly dedicated to delivering a high quality product and strive meet customer expectations.

Recognized Excellence

Recognized Excellence - Collin did a great job of staying in touch with me and keeping me up to date on the work. He was easy to work with and addressed all of our concerns.

Likes & Dislikes

Likes & Dislikes - Quality construction

Recognized Excellence

Recognized Excellence - Yes the guys from Fusion Fire and Security are excellent.

Additional Comments

Additional Comments - Very satisfied thus far!

Recognized Excellence

Recognized Excellence - Khai, Colin, James, and Caleb!

Additional Comments

Additional Comments - I love the design. Very efficient use of space!

Likes & Dislikes

Likes & Dislikes - I like the natural lighting the most. I don't really have a "least favorite" part of the house.

Improvement Suggestion

Improvement Suggestion - I don't have any suggestions for things they can change to improve.

Recognized Excellence

Recognized Excellence - I don't know his last name, but Ty was our builder. He was great with texting us, giving us timelines, and keeping us in the loop at all times.

Absolutely. Everything is as promised. Love the home, and the neighborhood.

Likes & Dislikes

Likes & Dislikes - LIKES- excellent house design; the given design choices (and Terri has an excellent design sense) ; the appliance package; the cabinet quality; the real hardwood floors; the overall neighborhood feel (Town Square). DISLIKES- some builder unwillingness to make upgrades, even when we were relatively early in the building process; zero clearance fireplace (would have much preferred a masonry fireplace, even at the considerable added cost); six foot fences don’t really give sufficient privacy. We would have preferred eight foot.

Improvement Suggestion

Improvement Suggestion - I don’t. McCaleb Homes seems to be well organized and well run. They put out an excellent product.

Recognized Excellence

Recognized Excellence - Terri McCaleb. She was always responsive to issues and questions. she was invaluable in our house turning out as beautiful as it has.

Feel fairly new as a ‘customer’ but so far have been impressed with excellent communication!

We’ve had a great experience with McCaleb homes. We have had a smooth experience start to finish. We would build again with them. Overall we are happy and love our home!!

Communication

Communication - Kailey was wonderful, very helpful and answered all of our questions promptly!

Professional & Organized

Professional & Organized - Kailey was professional and even respond to my questions when I sent them after working hours! I didn’t expect her to rely until the next day but was super fast to respond!

Value

Value - So far, I believe so.

Recognized Excellence

Recognized Excellence - Kailey, James, and Aaron have been absolutely amazing!!

Additional Comments

Additional Comments - Over all our experience has been wonderful. We would build again with McCaleb.

We have built other custom homes in the past. This is by far the best experience we've ever had with custom building.

Additional Comments

Additional Comments - If you are looking for a first home, a second home or a last home they are tremendous to work with.

Schedule

Schedule - None of the scheduling issues were their fault.

Employees & Subcontractors

Employees & Subcontractors - The employees and subcontractors are professional and courteous, for sure!

Recognized Excellence

Recognized Excellence - Everyone has provided exceptional service. Matti, Terri, Taylor, and Ty have gone above and beyond to make this a good experience for us.

The quality of the homes and the neighborhood/community is outstanding.

Problem Resolution

Problem Resolution - Yes, McCaleb Homes effectively addressed and resolved problems.

Likes & Dislikes

Likes & Dislikes - My wife and I have been looking at this neighborhood for five years, and we always liked McCaleb's craftsmanship and/or work. What I like the most is the neighborhood. I just wished they have developed more park land. They have a swimming pool and a pond.

Recognized Excellence

Recognized Excellence - I would like to recognize khai Berry, the builder, Collin Byford, Terry McCaleb, the interior designer, McCaleb, and Mattie, the designer, and James, the warranty guy for their exceptional service.

Additional Comments

Additional Comments - It's been wonderful, and it was everything we hoped for.

Additional Comments

Additional Comments - My experience has been completely delightful. The people we have worked with, especially Khai, Collin, Terri, Maddie, and Darci, have been respectful, engaging, and patient. We appreciate them beyond measure throughout this process. They've made the journey joyful.

Improvement Suggestion

Improvement Suggestion - slightly larger default garage footprint would be nice. As is a normal sized SUV is not workable.

Recognized Excellence

Recognized Excellence - Kailee Kerr, Taylor Stevens, Ty Higgens, Matti Hunter and Terry McCaleb were all excellent to work with!

Schedule

Schedule - Covid created some issues, but those were out of their hands. They kept us on track.

Likes & Dislikes

Likes & Dislikes - We definitely like the neighborhood, which is the main thing

Recognized Excellence

Recognized Excellence - I would like to recognize Tye, the builder.

McCaleb designed the entire neighborhood to have the look and feel of 1920's Craftsman style homes, including front porches. Neighbors come out and mingle, walk dogs, jog..... happy to be a part of it. Very high build quality. We even met with the architect before the build and were able to include some changes to personalize our new home

Likes & Dislikes

Likes & Dislikes - Very high construction quality, great designs

Easier Than Expected

Easier Than Expected - We made our purchase commitment during the supply chain issues coming out of COVID. We knew there would be delays. None were McCaleb's fault. The supervisor was always candid and did not over-promise

Improvement Suggestion

Improvement Suggestion - We were 500 miles away during our build. We wanted more photo updates of the progress for our records and future reference

Recognized Excellence

Recognized Excellence - Darcy, our salesman, knew the product very well and was able to guide us through things we would likely want to add, change, or include in our build budget. Anticipated our needs. Ty Higgins, our build supervisor, worked with us to catch problems before they became problems

Additional Comments

Additional Comments - McCaleb designed the entire neighborhood to have the look and feel of 1920's Craftsman style homes, including front porches. Neighbors come out and mingle, walk dogs, jog..... happy to be a part of it

Construction Quality

Construction Quality - We made some minor changes to the floorplan before construction began. Plans were redrawn, exactly as we had requested, and when we have been able to make site visits, we've been very pleased with what we've seen. We've walked through at least a dozen other McCaleb homes at various stages of construction and are always pleased with what we see.

Problem Resolution

Problem Resolution - Ryan Hardy has been our project supervisor throughout most of our build. He has been available, easy to access, and is a good communicator of where we stand in the build. He's being shifted over within McCaleb to another neighborhood they are building, so we will be assigned Ty Higgins at our upcoming "trim walk". Every construction project will have its hiccups, but Ryan has calmly guided us through each resolution. Ty comes with a good reputation and background, so we are looking forward to working with him too.

Understand Building Process

Understand Building Process - Ryan Hardy has been very helpful.

Selections Process

Selections Process - Terri and Matti are very talented. Also, having dedicated contact people at the lighting firm, the cabinet builder, and the window covering firm has been very helpful

Easier Than Expected

Easier Than Expected - Because of the timing of our build (2021 and 2022), there have been many delays and supply chain issues, unrelated to the normal McCaleb Home process. From where we stand, I believe McCaleb has navigated all this well. I think if we were to be buying this home contingent on the sale of another one, it could be quite gut wrenching just simply because of supply chain issues!

We would not recommend the community that we live in Bungalow Heights. The other communities appear to be higher quality and craftsmanship that this community by far. Price per square foot is the same as the other communities and we were advised by the McCaleb team that the quality and craftsmanship would be the same, which is not our experience.

Likes & Dislikes

Likes & Dislikes - Love the design, the neighborhood and the team was great to work with!

Recognized Excellence

Recognized Excellence - Ty and James

Additional Comments

Additional Comments - We own two homes in the neighborhood so that tells you how much we love it here!

I would recommend McCaleb Homes to a friend although I would share some of the issues we faced to help both McCaleb Homes and my friend.

Budget

Budget - I didn't stay within the budget but McCaleb Homes did : )

Clean & Safe

Clean & Safe - During the few times we were there during construction all seemed fine.

Employees & Subcontractors

Employees & Subcontractors - Ty H., Matti and Terri, Fernando and his dad, and James Y. are all super nice!!

Recognized Excellence

Recognized Excellence - Ty Higgins did an exceptional job dealing with us while we were out of the country during the building process! James Y. is doing his best to get the punchlist completed.

Quality homebuilder of beautiful architecture.

During 4 months I have leaking shower, flooded garage, loosened burned electric wires, cracked tiles because of cracked foundation. Nothing has been done to repair shower or flooding problem. I have installed gutters at my expenses to stop garage flooding but it’s not enough as there is a construction problem with garage floor and driveway. The builder told me that it’s normal for garage to flood during rain, but it was not my plan to buy flooding garage. After repeated flooding, there will be mold eventually. I had cracked tile in the laundry room and after builder removed tile, there was huge crack in foundation which caused tile to crack. Time will tell what will happen next…

Likes & Dislikes

Likes & Dislikes - I like the floor plan. I like big windows which brings a lot of light. I like the kitchen, laundry room, entrance. I wish to have a bathtub and walk-in shower in the master bedroom’s bathroom and towels hangers for big towels. I wish the guest bathroom had shelves for shampoo and etc. I wish the entryway was a little wider as delivery guys scratched the door frame during delivery of the fridge, I have to repair it now. I wish the filters were installed in the reachable area as they are on the ceiling. Regardless, I love my house, it is comfortable and beautiful.

Recognized Excellence

Recognized Excellence - Mark Fasel does an outstanding job. He is very responsive and answers all questions.

A number of homes have been started long after ours and have been completed, closed, and new owners are living in them, while ours is still not completed. Our house is the smallest house among McCaleb’s plans for our neighborhood. I would not disparage McCaleb Homes, but neither have I recommended them to others. We have spoken with various neighbors, and they are well aware (and puzzled) regarding

Additional Comments

Additional Comments - They were very professional, friendly & extremely friendly and were very accommodating considering the timeframe we worked in during the Christmas.

Trust

Trust - Absolutely!

Selections Process

Selections Process - It was very enjoyable working with Terri, Ford, and the company where we picked out our light fixtures and the cabinet rep. Excellent experiences!

Additional Comments

Additional Comments - Very excited to live in a McCaleb Home.

The quality of the home, the personal attention we received and the communication between the McCaleb team and my wife and I throughout a tumultuous market year was excellent. We love our new home!

Sales Knowledge

Sales Knowledge - Khai has been amazing throughout this process. He was very helpful in the beginning and put up with our questions and requests. He did not overpromise a single time.

Salesperson Accessibility

Salesperson Accessibility - He has been available and very responsive. Same day response even on the weekends.

Additional Comments

Additional Comments - I would highly recommend considering McCaleb Homes. They are honest, the designs and quality are second to none and you get an amazing final product that immediately starts building equity.

Additional Comments

Additional Comments - Working with Khai and Ford has been extremely easy and very enjoyable.

Schedule

Schedule - The schedule changed throughout the process due to labor shortages and supply chain issues which occurred across many industries but they were clearly communicated to us.

Likes & Dislikes

Likes & Dislikes - The home is beautiful, we are still pinching ourselves! I honestly can't think of anything I dislike about the home! It's already worth thousands more than it was when we started this process.

Easier Than Expected

Easier Than Expected - Khai Berry and Ryan Hardy made the experience so easy! They are fantastic and McCaleb Homes is lucky to have them!

Recognized Excellence

Recognized Excellence - Khai Berry and Ryan Hardy!

Communication

Communication - Kailey was fabulous with communication,even from the delivery room!

Additional Comments

Additional Comments - Kailey was great to work with. Looking forward to our next step.

Love these people & the homes they build!! They’ve been a dream to work with!!

Love McCaleb homes!!!!

Additional Comments

Additional Comments - It has been great so far!

Additional Comments

Additional Comments - Absolutely love McCaleb home designs, quality, expertise and the enjoyable personalities of the staff. Great company with very easy to follow process along every step of the journey. An absolute joy to work with!

Construction Quality

Construction Quality - Outstanding quality

Likes & Dislikes

Likes & Dislikes - Absolutely loved working the McCaleb home process. Easy to understand, flexible to customer changes and quick to answer questions. High quality craftsmanship and wonderful personable staff who were a joy to work with.

Recognized Excellence

Recognized Excellence - Kailey Kerr & Ty Higgins were both outstanding and an absolute joy to work with. Both very knowledgeable, helpful and timely in responses!

It is fantastic!

Additional Comments

Additional Comments - Everything has been smooth so far.