Additional Comments - Everyone was phenomenal to work with and it made the home buying experience amazing. We love our home and can't wait until we get settled.
I'm very happy with their service. I travelled down for an appointment for supplies. I had everybody scheduled. Everybody showed up on time. All the work got done in one day. I'm very impressed. I was out of state, so I didn't have a lot of time. They scheduled everything to be 'ding, ding, ding' throughout the day, so it all got accomplished.
Customer Suggestion - Two people I know in the area built new homes and the safe rooms were incorporated in with the pantry for a tornado shelter. If you had offered this I would have purchased it.
Additional Comments - Kayley and the rest of the staff were a pleasure to work with.
Communication - They go above and beyond to make sure everybody is on the same page. That is very important. Building a house can be very stressful and taunting. Communication solves that. They do a great job with that. A lot of different people are involved, and they do a good job of keeping everyone looped in. At the beginning they tell you how they like to communicate and that is great.
Scope of Work - They did a great job. They explained every little part of it. When we asked what something was that may be simple and obvious to them, they did great job explaining to us.
Additional Comments - How excited we are. The excitement comes with the process. We are getting to pick things out along the way and seeing things go up and go together is fun.
We love the neighborhood and style of homes being built in it.
Additional Comments - Kaley is who we have worked with at McCaleb Homes. Kaley has been excellent, receptive to phone calls and texts, and has been on top of everything. I am looking forward to getting started on the project with McCaleb Homes and I know this is a stressful part just getting started and McCaleb Homes has made it as stress free as possible.
I've been very happy with them so far. Everyone that works there has been great.
Additional Comments - I've had a great experience so far, they've been great to work with.
McCaleb Homes is fantastic and I have no issues or anything like that. Working with their team has been a pleasant experience.
Value - We cannot thankyou enough for offering such a great price for such a beautiful home.
Understand Process - Braden and Khai have made the process incredibly easy and pleasant, providing clear expectations throughout.
Additional Comments - We were able to utilize the NterNow feature to access the property during the process - the application was easy to use and highly effective! Kylie deserves a raise!
Easier Than Expected - The quality we received is the quality I expected. They have developed a great reputation for themselves and the process matched what I expected.
Improvement Suggestion - It was a pretty smooth process.
Recognized Excellence - Everyone did a really good job and everyone was very nice and professional.
yes - we love the house, the company and its people.
Customer Suggestion - They have done a good job and I am very satisfied with the product.
Recognized Excellence - Ford is superb.
Professional & Organized - McCaleb Homes made it easy to shop for a home during a difficult economic environment by using technology to enable us to tour the homes we were interested in. The NterNow feature proved valuable as we could browse at our own pace and not place others at unnecessary risk while doing so. Also, after we chose our home, we were able to easily submit the necessary paperwork via in-person appointment and online, which made the entire process feel streamlined.
Value - Due to us trading our home, we essentially gained value through two transactions. We feel we received a fair offer for our home, coupled with a fair value for the new home. This process was straightforward and easy to understand.
Recognized Excellence - Khai and Lance both did a great job. We were pleased with the experience.
Schedule - McCaleb stuck to the schedule the entirety of the build, and we were able to move in right on time.
Budget - We were told the cost of all additional change orders up front and we were even able to come in under budget.
Problem Resolution - The builder and all relevant parties responded quickly and efficiently to all questions we had.
Clean & Safe - We visited every week throughout the construction and never saw anything hazardous.
Employees & Subcontractors - The employees and subcontractors went out of their way to accommodate us when we visited during the day, answered any questions we had, and were very professional.
Value - The quality of the work is outstanding.
Recognized Excellence - Lance was on top of the ball the entire build and always kept us appraised of any updates in construction. Whenever we had questions or comments he was always quick to listen and acted professionally and courteously even when we were stressed during the build process.
Additional Comments - McCaleb has been quick to improve and address any comments we had on how to improve their home selection process and that is commendable. They are always looking to improve and find out how to provide the best houses and service possible.
Improvement Suggestion - Even though the color scheme worked out great, I would have liked to have had tile pieces and color swatches brought to house for final approval before install.
Additional Comments - There are a couple thoughts I'd like to share for possible ideas: 1) If a detailed list could be given to the new customer at the time of sale that goes through all the steps of the process, expectations of the customer, and what to expect and when, that would be great! (e.g. you will need to contact so and so for this at this time, at this stage, you will do our design session, at this stage, you will do your lighting, etc). Just an idea of what to expect knowing it is fluid and changes. 2) Would love to have a design portal where you can "try on" different exterior colors on your house and even some interior colors/designs of cabinetry, etc if possible.
Recognized Excellence - Caleb McCaleb, Justin Blew, and Darcy.
Additional Comments - We are very satisfied with the whole experience.
Likely To Recommend - I am very pleased so far.
Improvement Suggestion - No, I do not have any suggestions for improvement. I am very impressed with McCaleb Homes.
Recognized Excellence - I would like to recognize Justin and Teri for their exceptional service.
Additional Comments - I have been very impressed with McCaleb Homes and I am thrilled with my home.
Without a doubt I would recommend McCaleb Homes to a friend.
Customer Suggestion - Just keep doing what your doing. Everyone at McCaleb homes have been great to work with.
Professional & Organized - They stayed in contact with us on a weekly basis. Communication was awesome.
Schedule - Actually finished several weeks ahead of schedule.
Budget - They worked very hard with us knowing we had a certain budget. They explained really well about all upgrades we did.
Construction Quality - Very much so.
Communication - Every week we got an update. It might be a phone call, e-mail or video.
Problem Resolution - We did not have too many problems. If we did they took care of it that day.
Clean & Safe - Job site was very clean. The swept it out after every group completed their job.
Employees & Subcontractors - From the lighting people, painters, cabinet makers, landscapers or whoever it was they did an outstanding job. Everyone made us feel important. They spent a lot of time with us on everything were picking out.
Value - Very fair value.
Trust - Yes, very much so.
Punchlist - Very much so.
Easier Than Expected - Our Builder Lance made it easier for us. Going in I thought building a house and picking everything in the house would be difficult. Lance made is so easy by communicating with us on everything. Terri McCaleb was great on helping us pick colors and tile. Could not have done it without these two.
Improvement Suggestion - I could not have had a better experience.
Recognized Excellence - Lance was our builder. Loved how he communicated with us. Lance made everything so much easier for us. He seemed to really care about us. Terri McCaleb was a pleasure to work with. She took time to sit down with us to pick out colors, tile, paint, and counter tops. She did not have any problem working with us after we changed our mind on colors and tile a couple of times. She wanted to make it just perfect for us. Let me talk about Darcy. Darcy was unbelievable. We looked at houses for weeks. Darcy helped us so much. Never got tired of seeing us every other day. He was awesome to work with. Purchasing a house begins with Darcy. He makes you feel like your part of the family. Ford's videos were awesome. Loved sitting down with him to explain what we wanted. He changed plans for us and gave us great insight on things that would work for our new house.
Additional Comments - I highly recommend McCaleb Homes. They build a wonderful house. As I have said in the other questions, they make you feel like your part of the family. We loved every day watching the house going up. Building with the McCaleb family was awesome!!!!! Highly recommend them if your looking to build your dream home.
Everything was perfect! Construction, amenities, timing...
We have been very satisfied with most things about McCaleb. We love our home.
Recognized Excellence - Caleb McCaleb, Taylor, and Justin were exceptional.
Additional Comments - We love our home.
The construction process from a customer's perspective can be difficult. However, McCaleb Homes does try to minimize the stress of the experience.
Recognized Excellence - Lance did a good job dealing with two detailed oriented (okay OCD) people! We had a few issues, but he was willing to listen to us and it got worked out. Before our decision to build (including a period of about 2 years), Darcy was very patient to answer our questions and he finally got a sale! .
Communication and follow through is terrific
We've been in our new home for almost a month now. When you embark on a six month journey to have a new home, much of what you are seeking is only a concept until it becomes reality. The reality we are experiencing easily matches what we had hoped it would be. Stylish, quiet, comfortable and, overall, a delight. Great neighbors and a developer/builder that cares. It's everything we hoped for.
Recognized Excellence - It's hard to pick someone out because the staff has been universally excellent. Kaylee was delightful to work with. Lance was great; very helpful and accommodating. Terri has wonderful taste and gives great advice. Overall, a wonderful and helpful crew.
Additional Comments - I previously built a house in Fox Lake many years ago. This process was so much better organized and professionally rendered. We're very pleased with the process and the result.
Likely To Recommend - We are happy with the staff and the attention to detail and customer service. We are excited to be part of this community and love being included in neighborhood events. The staff has been very friendly and helpful, even with repeated calls and questions. They do not make you feel like you are an annoyance. You are part of the community from signing.
Construction Quality - LOVE the site stained floors and the trim work! The stacked stone features are amazing too!
Problem Resolution - Justin was easy to reach and easy to talk to. While we weren't always given the answer we wanted, we didn't feel brushed off.
Employees & Subcontractors - Any time I stopped by to drop off sink, mirror, make a selection or sneak a peek, everyone was very professional
Recognized Excellence - Justin was awesome. So patient and easy to work with and if he was ever frustrated with us, he didn't show it. Most of the time he found a way to do what we wanted or he explained why it wasn't possible/what other options were possible.
Additional Comments - Love that we were included in community events from the time we signed the contract. Everyone is so personable and welcoming.
Recognized Excellence - Thank you all so much! We love our home, and new neighborhood! Everyone we worked with was amazing! everyone was kind and helpful! We Appreciate everyone we worked with especially Kailey, Terri, and Lance! You all have a great culture. From the first time we walked into the model home and met Kailey, she made us feel welcome and at home here before we even decided to build! She was always kind, friendly and helpful! I never wanted to build a home before bc it sounded like a daunting project, but you all make it smooth and enjoyable. You all together have a wonderful team. Lance was so a great to work with and put up with all of our picky requests very graciously. He was quick to respond and address any issues. We pray for this company and this neighborhood and all the homes you build for families. Thank you all for the care and expertise you took to build our home! We love where we live already!! Kelli Glass
This is our second time to build with McCaleb Homes. We appreciate the quality and the personal touches that make their homes unique.
Additional Comments - Wonderful job!
Recognized Excellence - Kailey KerrTerri McCaleb Caleb McCaleb Justin Blew
We are so thankful to have partnered with McCaleb Homes to build our dream home! We love it! Kaylie and Lance made the process so great! Thanks for everything!
Recognized Excellence - Lance and Kaylie! Just awesome!!!
Recognized Excellence - Justin and Terri were exceptional. Both were responsive, professional and extremely helpful as we moved through the process.
Additional Comments - The McCaleb motto is “love where you live” and we love our new home!
Customer Suggestion - Short weekly email updates on where the construction process is and what is pending.
This is the 3rd home built for me by McCaleb Homes. Each of their vendors are superb. Products offered are of high quality. I especially enjoyed working with Boxwood Cabinetry. A major factor in my wonderful experience was working with Justin. He has the patience of a saint. He's thorough, follows up and follows thru. If you have concerns, he'll offer options to be considered, but helps you resolve the concern.
Recognized Excellence - Justin is the tops. Mario- does excellent work; pays attention to detail. Mr. Rodriguez can build anything!!If you love beauty and style, but not sure how to achieve it, Terri McCaleb is a genius at design. She is creative and willing to work with the customer to achieve the atmosphere you want.
Scope Of Work - I think I will know more after our pre-construction meeting on Friday! YAY!
Understand Building Process - Ditto - I feel like I will know more about the process after this first official meeting.
Recognized Excellence - Everybody has been good.
Concern For Needs - Kailey was fantastic at reviewing the scope of work and explaining upgrades in the model that we may want. She answered our many questions and worked to set us up quickly with our other appointments because we were in town for only a brief time!
Improvement Suggestion - I don't have any suggestions for how they can improve.
Recognized Excellence - Justin did a great job.
Recognized Excellence - With the exception of the late date of most of the punch list items, Lance did a great job of adding and taking care of every single item we wanted on the punch list. He also helped things go smoothly with extra items we wanted to be done to the house out of our own pocket but during the time up to closing.
Additional Comments - Darcy has been very helpful and patient with me!
Recognized Excellence - Darcey
They are extremely professional and quick to respond to any questions. They are really easy to work.
Additional Comments - Great Team.
It was the best experience I have ever had!
Customer Suggestion - I would suggest that you keep doing what you are doing!
Recognized Excellence - I would like to recognize Lance.
I would rate that a 3 1/2. He is an ethical man. I think the issues with the wood, they were using a softer wood than they used to. It's still disappointing that there are scratches. I think he's a better builder than a lot of the other ones.
Recognized Excellence - I would like to recognize Lance, our builder. When I would get in touch with him, it was fixed. He was always patient and calm.
In an industry where status quo prevails, McCaleb Homes has somehow managed to deliver a product worthy of praise. We were never concerned about the budget or quality of construction. The team at McCaleb as well as all of the sub-contractors were very professional and courteous.
Salesperson Accessibility - Kylie has been was very accessible and very responsive throughout the process. She was also very professional.
Recognized Excellence - We are so grateful for our builders Ford and Lance. They took a special interest in the completion of our home and choreographed an impressive final stretch of finishes.
They are a top-shelf builder. I have heard a lot of horror stories when building a home but we did not experience that with McCaleb Homes.
Recognized Excellence - I would like to recognize the guys that did the flooring, they did a great job. The cabinet people did a fantastic job as well. Also, the ceiling shiplap and exterior ceilings look gorgeous. I would like to recognize them too.
Ya know, being in the Industry we hear a lot of people comment on "the higher price per square foot" of McCaleb Homes. When you purchase a McCaleb Home you are investing not only in a home but an experience to last a lifetime. Personally, I feel I am getting a value WAY ABOVE what we paid for the price per square foot. Not only are you paying for a unique, beautiful well-planned community, but the little things about the home beyond the interior design of the finishes and fixtures that you don't see like how well insulated the home is, the added blower on the dryer vent, the 10 foot ceilings, the beautiful trim work, the historically inspired floorplans, and the beautiful views right outside your front door. One of the things I love is looking out of my front windows and admiring my neighbor's homes. The community fosters the experience with people outside on summer nights, neighbors helping neighbors, a friendliness, a warmth, a shared love of the community.I love historic homes and historic communities but prefer a newer home. The flexibility with the builder to make adjustments to your choice of floor plan to match your lifestyle is available because of their top-notch in-house architect. You won't find this with most builders. This is another feature that makes the community unique because even though neighbors may have the same floor plan, each one has different personal touches that make them truly unique from added rooms, or added builtins, differing wood beams, or making rooms larger, removing some rooms completely to expand existing ones, adding more cabinets and counter space, the list goes on and on. So if someone were to ask me if I thought the value/price is fair, and if I am completely satisfied with my new home the answer is quite obvious to me, it is a wholehearted "YES"!
Construction Quality - Lance is already aware and had the problem immediately corrected. Some of the roof beams on the North side of the home (garage side) were short and the framer had nailed the beam with multiple nails to secure it, (it didn't look like a very good remedy). A couple of the other beams were not in good condition. Lance had a beam (maybe 2) replaced and had a support beam added where the beam was short. Just wanted you to know so you could let the framing company know that this had been done. I am sure Lance already addressed it with them, but just wanted you to know as I would want to know if a contractor did this. I was very happy that it was addressed and corrected quickly. Bravo Lance!!! :)I would also like to add that the construction site has been immaculate! I have never been to a building site that was as tidy after the end of a work day. VERY impressive and it was definitely noticed. I think it goes to the level of excellence that accompanies the service provided.
Likely To Recommend - Most definitely!!!! I am very picky, and everything has been smooth sailing and FUN! We LOVE Lance, Ford, Brent, Terri, the entire Sales Team, it has just been fun, easy and a blast. I want to tell as many people as I can about McCaleb Homes and how wonderful they are! We are SO excited and can't wait to move in! McCaleb Homes has exceeded our expectations and usurped the notion that building a home is stressful. For us it has been fun, exciting, very organized, detail oriented, and smooth sailing. I have never felt like I had to worry about anything along the way, everything that we could think of was addressed before we thought of it, and the entire staff and team can only be described as delightful, very knowledgeable and "top drawer" with regards to their professionalism. They are excellent builders, Terri is a talented and stylish designer, and the homes are all classic homes that will not fade with time. We are so happy to become part of the community at Town Square.
Easier Than Expected - Well I knew it would be excellent, and I have to say it has exceeded my expectation of excellence.
Employees & Subcontractors - The Trim Carpenter Team was above and beyond exceptional. The Tile subcontractors were very courteous and willing to correct any mistakes made and they were also VERY gracious and kind. I would work with either of these teams again and again. Oh! Also, Old world Hardwood flooring was amazing and helpful. Hickory isn't easy to work with but they did a great job.
Value - Ya know, being in the Industry we hear a lot of people comment on "the higher price per square foot" Personally I feel I am getting a value WAY ABOVE what we paid for the price per square foot. Not only are you paying for a unique, beautiful well-planned community, but the little things about the home that you don't see like how well insulated the home is, the added blower on the dryer vent, the beautiful trim work, and the historic inspired floorplans. I love historic homes and historic communities but prefer a newer home. The flexibility with the builder to make adjustments to your choice of floor plan to match your lifestyle is available because of their top-notch in-house architect. You won't find this with most builders. This is another feature that makes the community unique because even though neighbors may have the same floor plan, each one has different personal touches that make them truly unique from added rooms, or added buil tins, differing wood beams, or making rooms larger, removing some rooms completely to expand existing ones, adding more cabinets and counter space, the list goes on and on. So the answer is quite obvious to me, it is a wholehearted "YES"!
Improvement Suggestion - It might help to hire an additional person to work under Lance and Justin as a builder's assistant for "quality control" to be able to do the follow-up and coordinate on the "small things" that might get missed. Someone who is also a handyman who can not only help coordinate/help manage subcontractors but can make small repairs themselves to save time and money for the builder.I know that mistakes that are made (they are going to happen when multiple projects are being completed simultaneously) can sometimes cause unnecessary delays and money, especially when it involves costly items.... it may not be cost effective for the business, (to hire a quality control person) that would be something you would have to look at numbers wise and see if the benefit would outweigh the cost at each year's end.It depends on how much your business loss items amount to and if the benefit of adding to the process is worth it. I think it was a HUGE plus to add Taylor to the team for warranty items, maybe he could possibly do both? He may already be operating in this capacity.Also, when Buyer's are purchasing something special as all McCaleb Homes Buyer's are, I think it would be a nice touch, Caleb, if you showed up during one of the walks just to let people know you are present and involved and that you care about the people so they don't feel like it is a transactional process but a very personal one. Purchasing a McCaleb Home is like receiving your dream Christmas present, it means more when the giver is there to let you know "they picked it out especially for you". I can't tell you guys how well pleased we have been with our home. Lance kept telling me I would be very happy and indeed we are! We feel SO lucky that we got the 3cm counter tops throughout and it is one of the things we didn't realize would make such a difference so, to Terri I would like to say, it has been such a happy "extra" that I gush over all the time!We will be forever grateful to Darcy for showing us the perfect lot, and to Terri for being so amenable with meeting us as we discovered what colors and choices we REALLY wanted. It helped for us to go through the building process so we could realize how emotional the process can be, and we really appreciate the kindness that was shown to us along the way. We really are so very, very happy with how everything turned out. We are huge fans and believe in ALL of you guys as a team!!! Thanks so much from us both......The Bennett's! :))))
Recognized Excellence - I can't single out anyone because:-Darcy was integral in helping us realize what we wanted and that we didn't want to wait. If he had let us be wishy-washy and didn't present a sense of urgency Christopher would never have put down the deposit to secure the LOT.I wasn't ready but Christopher didn't wait and chiefly because Darcy communicated to him it was worth it to secure the LOT. If he hadn't done that I wouldn't be sitting here happy today. I might be sad in my old home kicking myself for not taking the leap.-Kylie showed us EVERY single available floorplan and was so sweet and courteous and patient walking us through each and every one! At the time even we didn't realize we were "ready now" buyer's but they treated us as if we were. This helped us to make a decision more quickly to actually be in the space and figure out what would work for us.-Robin was the one who helped open my eyes to realize I could step out of the box and go as bold as I wanted to with the exterior color.....because of her I am now sitting in #mybluefarmhouse.-Terri has a gift for adjusting to the style of the client. She recognized we had an evolving vision and allowed us to explore and realize what that vision was while offering her expertise and advice exactly where we needed it. I understand it can be difficult with people who might have a bit of a wonky sense of style when it comes to design, but she allowed us to make the decisions very respectfully and made excellent suggestions along the way.-Brent - there is no more fast-talking craftsman who is superior in troubleshooting and smart design concerning trim. I would trust him with ANYTHIHG!!!! I LOVE BRENT! Huge asset to the team!-Lance.....ahhhh Lance what can I say? He is amazing, courteous, professional, patient, kind, forgiving, and super fun and funny. We had a blast and even when it wasn't fun he still managed to show up with a positive attitude and smile and wouldn't let anything get him down or discouraged which helped me to turn my frown upside down. He was always on our side. Sometimes I was very hard toward the end when he didn't deserve it, but he should know his fortitude and peace were an example to me of grace under pressure and a reminder of how to love others when they weren't at their brightest and best. I learned a lot from Lance's example. He is an asset to your team. I have great respect for him.Ford-Well we all know Ford is a genius. He is definitely a rising star and Oklahoma dearly needed the collaboration between McCaleb Homes and Ford. Christopher and I have lived on both the East and West coasts and found the design and style prevalent in Oklahoma to be too heavy and dark, and static. Oklahoma needed a huge pick me up to move them out of the dark ages of design. Bleeetch. Ford is definitely cutting edge with staying on top of changes in the industry and keeping pace with design and style.Homes have to be functional as well as beautiful and unique, they have to make sense and be inviting and that is what happens when McCaleb Homes and Ford collaborate.I am really excited to see what the future holds in design with McCaleb Homes.-Elizabeth was really the glue that holds everything together. She is the warmest, most professional and courteous person and helped us throughout our unique situation as renters transitioning into our new home.
Recognized Excellence - Justin is awesome!
Communication - Overall, yes- Robin, Terri, Ford are all super fast, super friendly and unbelievably patient. It usually takes quiet awhile to hear back from Lance but he is always nice and friendly.
Likely To Recommend - We are trying hard to convince everyone we know to buy a McCaleb home. Our enthusiasm for our new neighborhood is evident to the people around us- to the point where you'd think we were on the McCaleb sales team.
Additional Comments - We have loved this process and hope you know that the above mentioned complaints are SO minor in the grand scheme of things. Your team is really wonderful, your neighborhoods are remarkable, and we can't wait to move in.
Recognized Excellence - I would like to recognize Robin, Terry, Lance, and Ford for their exceptional service.
Recognized Excellence - The whole team did a great job!
Sales Attentiveness - Robin has been always available even on her days off to guide us through the initial steps in purchasing our home.
Concern For Needs - Robin has been very patient with us to date and extremely helpful in answering our many questions.
Understand Building Process - The picture is getting clearer as we move along. Meeting dates are starting to be scheduled. I'm sure more of our questions will be answered as we start to gather more information.
Professional & Organized - So far everyone who we have met is top notch from Mr. McCaleb to Robin to Ford. Looking forward to meeting more!!!
Value - Our house has yet to be built so it is hard to determine quality and value. However we chose McCaleb homes to build our home based on their reputation and customer satisfaction, plus the model homes and pictures that we have seen to date are very attractive and appealing to us.
Easier Than Expected - The reason our "long distance relationship" has been so successful is because of Robin's attention to our file.
Customer Suggestion - We love the Facebook page and since we are unable to be on site to see any road and building progress, we would love to see more pictures/videos on how things look in the future on a regular basis.
Communication - Since we are located out of the country we communicate by email mainly. Lance and Ford, along with the key trade individuals have been very responsive and timely in getting back to us.
Problem Resolution - Any challenges have been addressed to date.
Trust - No reason for us to not trust McCaleb Homes. Our expectations to date have been met.
Understand Building Process - Everything has been clearly outlined to us on the building process.
Sales Knowledge - Both were excellent and answered all of our questions from the onset. Their approach helped us decide to purchase a home through McCaleb Homes.
Salesperson Accessibility - Always available and responded in a very timely manner. Robin even talked with us on her days off. Very dedicated to ensuring we were kept informed.
Selections Process - Building a home is never easy but we have to say that McCaleb Homes is by far the easiest builder that we have ever had to deal with.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of McCaleb Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys