The last 2 months have been so frustrating, that this can’t be determined yet.
Additional Comments - Kailey, Taylor and Ford have been wonderful. Any questions we have had, kailey has answered promptly and accurately. Taylor and Ford were great during the Pre con meeting and answered thoroughly any questions we had. I’ve worked for other builders in the past, and now I work with many builders now that I am with Star and see their processes and build quality daily, so there is a reason we chose McCaleb for our build above anyone else. Working with Justin, Lance, Taylor, Ford and Terri has been a great experience.
Every McCaleb employee we have encountered throughout the process thus far has been friendly, communicative, flexible and knowledgeable.
I love my new home and neighborhood! There are so many amenities that are included! A great place to live!
Additional Comments - The people have been super nice. I can tell that they work together instead of individually. It's a coordinated effort.
Recognized Excellence - Darcy and Justin did a phenomenal job communicating and staying on top of everything!
Additional Comments - As a realtor who has worked with several builders over the last 7 years, the process of building with McCaleb homes was effortless and went very smooth. Communication, updates and correcting any issues were all done in a timely manner. I would highly recommend and build another home with McCaleb Homes.
I love my house. Quality is excellent.
Professional & Organized - Lance was great! He handled everything promptly. He was on top of all items and was very easy to work with. I greatly appreciate all he did throughout the entire process.
Construction Quality - Very satisfied!
Communication - Lance was excellent.
Employees & Subcontractors - Everyone was professional at all times
Recognized Excellence - Lance was very good amd was on top of everything. He kept in good communication with all items.
So far the process has been first class. From the early stages of considering neighborhoods and home plans as it relates to our budget through the process of picking finishes, everything has been transparent. It has been high touch, high communication but low pressure.
Sales Knowledge - Khai has been amazing throughout this process. He was very helpful in the beginning and put up with our questions and requests. He did not overpromise a single time.
Salesperson Accessibility - He has been available and very responsive. Same day response even on the weekends.
Additional Comments - I would highly recommend considering McCaleb Homes. They are honest, the designs and quality are second to none and you get an amazing final product that immediately starts building equity.
Additional Comments - Working with Khai and Ford has been extremely easy and very enjoyable.
Love this Townsquare neighborhood concept and the look of the different home styles!
Construction Quality - We selected McCaleb Homes based on the fact that seem to use quality materials and workmanship.
Selections Process - The interior selection process went very well with Terri McCaleb’s expertise and assistance!
Professional & Organized - Very professional.
Recognized Excellence - Lance Baisden was great to work with and always quick to respond to any questions we had.
McCaleb organization benefits from being relatively small and well controlled. We were able to get our questions answered quickly and thoroughly by the sales staff and specialists who knew!
No proactive communication.
Our situation wasn't ideal since we are out of state. We have visited the community a few times, been through models and attended the parade of home last year. We've studied floorplans and elevations online. We've communicated with the online marketing staff throughout. Due to an increase in lot sales and an upcoming price increase we decided to work through the process of executing a construction contract via Zoom and phone with the sales person. It's amazing that's even possible! It was challenging with Q&A and discussions along the way but with the sales person's help, we finalized the contract in time.
We had an excellent experience with McCaleb Homes from the selection of the lot to closing. We were really impressed with the materials and attention to detail. We highly recommend them to any of our friends.
Recognized Excellence - Lance was phenomenal. He was incredibly commutative He always followed up right away.
Additional Comments - It was awesome. We love our new home.
I'm very happy with the home they built.
Customer Suggestion - Two people I know in the area built new homes and the safe rooms were incorporated in with the pantry for a tornado shelter. If you had offered this I would have purchased it.
Additional Comments - Kayley and the rest of the staff were a pleasure to work with.
Selections Process - They listened to what I wanted and worked with me.
Customer Suggestion - I'm really so far happy with everything.
Additional Comments - I think Ford and Justin, the two people basically in charge, communicated with me and talked with me well. They took pictures so I could see what was going on. I really appreciate it. Justin took the pics and called me to make sure what was going on. I'm in Ohio; out of state.
The whole team does everything they can to make the home buying process as stress free and enjoyable as possible. They an excellent job of helping you you put together the home you envisioned and treat you like family while doing it.
Communication - Darcy was easy to talk to, easy to schedule with, and clear about his availability, etc.
Professional & Organized - I especially appreciated receiving calendar invites for appointments, etc.
Understand Process - I appreciated the opportunity to view almost all costs/choices that will be associated with the process. This front loading of mental labor was helpful for me. I also appreciated the list of meetings I will need to prepare for going forward. I don't enjoy the indeterminate waiting period before those meetings though, because it provides me with no real sense of when the next step is and how long I am looking at overall.
Communication - Kailey was fabulous with communication,even from the delivery room!
Additional Comments - Kailey was great to work with. Looking forward to our next step.
Everyone with McCaleb Homes has been exceptionally nice and a pleasure to work with. High quality builder!
Recognized Excellence - Taylor Stevens was always responsive and patient with our questions.
Recognized Excellence - Khai was super cordial, friendly, and professional.
Additional Comments - It was a really good experience. We love the quality and location of our home.
Additional Comments - Everyone was phenomenal to work with and it made the home buying experience amazing. We love our home and can't wait until we get settled.
Recognized Excellence - McCaleb Homes has a well structured and collaborative building process of reviews and approvals with the homebuyer. They do a fantastic job keeping the homebuyer engaged. Their staff of sales persons, design personnel and builders provide exceptional customer service.
Additional Comments - They were very professional, friendly & extremely friendly and were very accommodating considering the timeframe we worked in during the Christmas.
Additional Comments - Everything has been smooth so far.
Additional Comments - It has been great so far!
Recognized Excellence - Justin, our builder, was exceptional.
Recognized Excellence - Lance,Kai,Terri and of course Mcaleb...everyone did the best job in making it easy from the design to closing...totally professional and knowledgeable about every step necessary to complete my beautiful home...I absolutely love this community
Additional Comments - So far such a great experience!
Communication - They go above and beyond to make sure everybody is on the same page. That is very important. Building a house can be very stressful and taunting. Communication solves that. They do a great job with that. A lot of different people are involved, and they do a good job of keeping everyone looped in. At the beginning they tell you how they like to communicate and that is great.
Scope of Work - They did a great job. They explained every little part of it. When we asked what something was that may be simple and obvious to them, they did great job explaining to us.
Additional Comments - How excited we are. The excitement comes with the process. We are getting to pick things out along the way and seeing things go up and go together is fun.
Additional Comments - Kaley is who we have worked with at McCaleb Homes. Kaley has been excellent, receptive to phone calls and texts, and has been on top of everything. I am looking forward to getting started on the project with McCaleb Homes and I know this is a stressful part just getting started and McCaleb Homes has made it as stress free as possible.
I've been very happy with them so far. Everyone that works there has been great.
Additional Comments - I've had a great experience so far, they've been great to work with.
Easier Than Expected - I was already familiar with McCaleb homes and they delivered on my expectations.
Recognized Excellence - Justin Blew was very responsive and kept us informed during the entire process. Enjoyed the opportunity to work with him.
McCaleb Homes is fantastic and I have no issues or anything like that. Working with their team has been a pleasant experience.
Value - We cannot thankyou enough for offering such a great price for such a beautiful home.
Understand Process - Braden and Khai have made the process incredibly easy and pleasant, providing clear expectations throughout.
Additional Comments - We were able to utilize the NterNow feature to access the property during the process - the application was easy to use and highly effective! Kylie deserves a raise!
Easier Than Expected - The quality we received is the quality I expected. They have developed a great reputation for themselves and the process matched what I expected.
Improvement Suggestion - It was a pretty smooth process.
Recognized Excellence - Everyone did a really good job and everyone was very nice and professional.
yes - we love the house, the company and its people.
Customer Suggestion - They have done a good job and I am very satisfied with the product.
Recognized Excellence - Ford is superb.
Professional & Organized - McCaleb Homes made it easy to shop for a home during a difficult economic environment by using technology to enable us to tour the homes we were interested in. The NterNow feature proved valuable as we could browse at our own pace and not place others at unnecessary risk while doing so. Also, after we chose our home, we were able to easily submit the necessary paperwork via in-person appointment and online, which made the entire process feel streamlined.
Value - Due to us trading our home, we essentially gained value through two transactions. We feel we received a fair offer for our home, coupled with a fair value for the new home. This process was straightforward and easy to understand.
Recognized Excellence - Khai and Lance both did a great job. We were pleased with the experience.
Schedule - McCaleb stuck to the schedule the entirety of the build, and we were able to move in right on time.
Budget - We were told the cost of all additional change orders up front and we were even able to come in under budget.
Problem Resolution - The builder and all relevant parties responded quickly and efficiently to all questions we had.
Clean & Safe - We visited every week throughout the construction and never saw anything hazardous.
Employees & Subcontractors - The employees and subcontractors went out of their way to accommodate us when we visited during the day, answered any questions we had, and were very professional.
Value - The quality of the work is outstanding.
Recognized Excellence - Lance was on top of the ball the entire build and always kept us appraised of any updates in construction. Whenever we had questions or comments he was always quick to listen and acted professionally and courteously even when we were stressed during the build process.
Additional Comments - McCaleb has been quick to improve and address any comments we had on how to improve their home selection process and that is commendable. They are always looking to improve and find out how to provide the best houses and service possible.
Improvement Suggestion - Even though the color scheme worked out great, I would have liked to have had tile pieces and color swatches brought to house for final approval before install.
Recognized Excellence - Taylor was great to work with and very responsive to questions during our process!
Additional Comments - There are a couple thoughts I'd like to share for possible ideas: 1) If a detailed list could be given to the new customer at the time of sale that goes through all the steps of the process, expectations of the customer, and what to expect and when, that would be great! (e.g. you will need to contact so and so for this at this time, at this stage, you will do our design session, at this stage, you will do your lighting, etc). Just an idea of what to expect knowing it is fluid and changes. 2) Would love to have a design portal where you can "try on" different exterior colors on your house and even some interior colors/designs of cabinetry, etc if possible.
Recognized Excellence - Caleb McCaleb, Justin Blew, and Darcy.
Additional Comments - We are very satisfied with the whole experience.
Likely To Recommend - I am very pleased so far.
Improvement Suggestion - No, I do not have any suggestions for improvement. I am very impressed with McCaleb Homes.
Recognized Excellence - I would like to recognize Justin and Teri for their exceptional service.
Additional Comments - I have been very impressed with McCaleb Homes and I am thrilled with my home.
Without a doubt I would recommend McCaleb Homes to a friend.
Customer Suggestion - Just keep doing what your doing. Everyone at McCaleb homes have been great to work with.
Professional & Organized - They stayed in contact with us on a weekly basis. Communication was awesome.
Schedule - Actually finished several weeks ahead of schedule.
Budget - They worked very hard with us knowing we had a certain budget. They explained really well about all upgrades we did.
Construction Quality - Very much so.
Communication - Every week we got an update. It might be a phone call, e-mail or video.
Problem Resolution - We did not have too many problems. If we did they took care of it that day.
Clean & Safe - Job site was very clean. The swept it out after every group completed their job.
Employees & Subcontractors - From the lighting people, painters, cabinet makers, landscapers or whoever it was they did an outstanding job. Everyone made us feel important. They spent a lot of time with us on everything were picking out.
Value - Very fair value.
Trust - Yes, very much so.
Punchlist - Very much so.
Easier Than Expected - Our Builder Lance made it easier for us. Going in I thought building a house and picking everything in the house would be difficult. Lance made is so easy by communicating with us on everything. Terri McCaleb was great on helping us pick colors and tile. Could not have done it without these two.
Improvement Suggestion - I could not have had a better experience.
Recognized Excellence - Lance was our builder. Loved how he communicated with us. Lance made everything so much easier for us. He seemed to really care about us. Terri McCaleb was a pleasure to work with. She took time to sit down with us to pick out colors, tile, paint, and counter tops. She did not have any problem working with us after we changed our mind on colors and tile a couple of times. She wanted to make it just perfect for us. Let me talk about Darcy. Darcy was unbelievable. We looked at houses for weeks. Darcy helped us so much. Never got tired of seeing us every other day. He was awesome to work with. Purchasing a house begins with Darcy. He makes you feel like your part of the family. Ford's videos were awesome. Loved sitting down with him to explain what we wanted. He changed plans for us and gave us great insight on things that would work for our new house.
Additional Comments - I highly recommend McCaleb Homes. They build a wonderful house. As I have said in the other questions, they make you feel like your part of the family. We loved every day watching the house going up. Building with the McCaleb family was awesome!!!!! Highly recommend them if your looking to build your dream home.
Everything was perfect! Construction, amenities, timing...
We have been very satisfied with most things about McCaleb. We love our home.
Recognized Excellence - Caleb McCaleb, Taylor, and Justin were exceptional.
Additional Comments - We love our home.
The construction process from a customer's perspective can be difficult. However, McCaleb Homes does try to minimize the stress of the experience.
Recognized Excellence - Lance did a good job dealing with two detailed oriented (okay OCD) people! We had a few issues, but he was willing to listen to us and it got worked out. Before our decision to build (including a period of about 2 years), Darcy was very patient to answer our questions and he finally got a sale! .
Communication and follow through is terrific
We've been in our new home for almost a month now. When you embark on a six month journey to have a new home, much of what you are seeking is only a concept until it becomes reality. The reality we are experiencing easily matches what we had hoped it would be. Stylish, quiet, comfortable and, overall, a delight. Great neighbors and a developer/builder that cares. It's everything we hoped for.
Recognized Excellence - It's hard to pick someone out because the staff has been universally excellent. Kaylee was delightful to work with. Lance was great; very helpful and accommodating. Terri has wonderful taste and gives great advice. Overall, a wonderful and helpful crew.
Additional Comments - I previously built a house in Fox Lake many years ago. This process was so much better organized and professionally rendered. We're very pleased with the process and the result.
Likely To Recommend - We are happy with the staff and the attention to detail and customer service. We are excited to be part of this community and love being included in neighborhood events. The staff has been very friendly and helpful, even with repeated calls and questions. They do not make you feel like you are an annoyance. You are part of the community from signing.
Construction Quality - LOVE the site stained floors and the trim work! The stacked stone features are amazing too!
Problem Resolution - Justin was easy to reach and easy to talk to. While we weren't always given the answer we wanted, we didn't feel brushed off.
Employees & Subcontractors - Any time I stopped by to drop off sink, mirror, make a selection or sneak a peek, everyone was very professional
Recognized Excellence - Justin was awesome. So patient and easy to work with and if he was ever frustrated with us, he didn't show it. Most of the time he found a way to do what we wanted or he explained why it wasn't possible/what other options were possible.
Additional Comments - Love that we were included in community events from the time we signed the contract. Everyone is so personable and welcoming.
Recognized Excellence - Thank you all so much! We love our home, and new neighborhood! Everyone we worked with was amazing! everyone was kind and helpful! We Appreciate everyone we worked with especially Kailey, Terri, and Lance! You all have a great culture. From the first time we walked into the model home and met Kailey, she made us feel welcome and at home here before we even decided to build! She was always kind, friendly and helpful! I never wanted to build a home before bc it sounded like a daunting project, but you all make it smooth and enjoyable. You all together have a wonderful team. Lance was so a great to work with and put up with all of our picky requests very graciously. He was quick to respond and address any issues. We pray for this company and this neighborhood and all the homes you build for families. Thank you all for the care and expertise you took to build our home! We love where we live already!! Kelli Glass
This is our second time to build with McCaleb Homes. We appreciate the quality and the personal touches that make their homes unique.
Additional Comments - Wonderful job!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of McCaleb Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys