During 4 months I have leaking shower, flooded garage, loosened burned electric wires, cracked tiles because of cracked foundation. Nothing has been done to repair shower or flooding problem. I have installed gutters at my expenses to stop garage flooding but it’s not enough as there is a construction problem with garage floor and driveway. The builder told me that it’s normal for garage to flood during rain, but it was not my plan to buy flooding garage. After repeated flooding, there will be mold eventually. I had cracked tile in the laundry room and after builder removed tile, there was huge crack in foundation which caused tile to crack. Time will tell what will happen next…
Likes & Dislikes - I like the floor plan. I like big windows which brings a lot of light. I like the kitchen, laundry room, entrance. I wish to have a bathtub and walk-in shower in the master bedroom’s bathroom and towels hangers for big towels. I wish the guest bathroom had shelves for shampoo and etc. I wish the entryway was a little wider as delivery guys scratched the door frame during delivery of the fridge, I have to repair it now. I wish the filters were installed in the reachable area as they are on the ceiling. Regardless, I love my house, it is comfortable and beautiful.
Recognized Excellence - Mark Fasel does an outstanding job. He is very responsive and answers all questions.
We feel blessed to have our home built by McCaleb homes. They have a fabulous plan. This plan helps their customers feel comfortable with building their new home. We have been guided each step of the way. We are indeed thankful.
A number of homes have been started long after ours and have been completed, closed, and new owners are living in them, while ours is still not completed. Our house is the smallest house among McCaleb’s plans for our neighborhood. I would not disparage McCaleb Homes, but neither have I recommended them to others. We have spoken with various neighbors, and they are well aware (and puzzled) regarding
Additional Comments - They were very professional, friendly & extremely friendly and were very accommodating considering the timeframe we worked in during the Christmas.
Trust - Absolutely!
Selections Process - It was very enjoyable working with Terri, Ford, and the company where we picked out our light fixtures and the cabinet rep. Excellent experiences!
Additional Comments - Very excited to live in a McCaleb Home.
The quality of the home, the personal attention we received and the communication between the McCaleb team and my wife and I throughout a tumultuous market year was excellent. We love our new home!
Sales Knowledge - Khai has been amazing throughout this process. He was very helpful in the beginning and put up with our questions and requests. He did not overpromise a single time.
Salesperson Accessibility - He has been available and very responsive. Same day response even on the weekends.
Additional Comments - I would highly recommend considering McCaleb Homes. They are honest, the designs and quality are second to none and you get an amazing final product that immediately starts building equity.
Additional Comments - Working with Khai and Ford has been extremely easy and very enjoyable.
Schedule - The schedule changed throughout the process due to labor shortages and supply chain issues which occurred across many industries but they were clearly communicated to us.
Likes & Dislikes - The home is beautiful, we are still pinching ourselves! I honestly can't think of anything I dislike about the home! It's already worth thousands more than it was when we started this process.
Easier Than Expected - Khai Berry and Ryan Hardy made the experience so easy! They are fantastic and McCaleb Homes is lucky to have them!
Recognized Excellence - Khai Berry and Ryan Hardy!
High quality home builder creating very attractive neighborhoods. Thoughtful designs.
Construction Quality - We made some minor changes to the floorplan before construction began. Plans were redrawn, exactly as we had requested, and when we have been able to make site visits, we've been very pleased with what we've seen. We've walked through at least a dozen other McCaleb homes at various stages of construction and are always pleased with what we see.
Problem Resolution - Ryan Hardy has been our project supervisor throughout most of our build. He has been available, easy to access, and is a good communicator of where we stand in the build. He's being shifted over within McCaleb to another neighborhood they are building, so we will be assigned Ty Higgins at our upcoming "trim walk". Every construction project will have its hiccups, but Ryan has calmly guided us through each resolution. Ty comes with a good reputation and background, so we are looking forward to working with him too.
Understand Building Process - Ryan Hardy has been very helpful.
Selections Process - Terri and Matti are very talented. Also, having dedicated contact people at the lighting firm, the cabinet builder, and the window covering firm has been very helpful
Easier Than Expected - Because of the timing of our build (2021 and 2022), there have been many delays and supply chain issues, unrelated to the normal McCaleb Home process. From where we stand, I believe McCaleb has navigated all this well. I think if we were to be buying this home contingent on the sale of another one, it could be quite gut wrenching just simply because of supply chain issues!
Communication - Kailey was fabulous with communication,even from the delivery room!
Additional Comments - Kailey was great to work with. Looking forward to our next step.
Love these people & the homes they build!! They’ve been a dream to work with!!
Love McCaleb homes!!!!
Additional Comments - It has been great so far!
Additional Comments - Absolutely love McCaleb home designs, quality, expertise and the enjoyable personalities of the staff. Great company with very easy to follow process along every step of the journey. An absolute joy to work with!
Construction Quality - Outstanding quality
Likes & Dislikes - Absolutely loved working the McCaleb home process. Easy to understand, flexible to customer changes and quick to answer questions. High quality craftsmanship and wonderful personable staff who were a joy to work with.
Recognized Excellence - Kailey Kerr & Ty Higgins were both outstanding and an absolute joy to work with. Both very knowledgeable, helpful and timely in responses!
It is fantastic!
Additional Comments - Everything has been smooth so far.
We started looking at downsizing about 6 months ago, we stumbled across one of their communities and fell in love. We were so impressed with their process and their family friendly approach. We jumped on it and bought a lot. We have custom built many homes and this by far was the best experience for us.
Additional Comments - If you are looking for a first home, a second home or a last home they are tremendous to work with.
Despite the difficulties of building during a pandemic McCaleb Homes stuck with their original agreement and built us a beautiful new home.
Professional & Organized - The entire staff were great to work with. Despite some staff turnover during our build, but there was always someone ready to step in and help out.
Employees & Subcontractors - Everyone has been amazing.
Likes & Dislikes - Great floor plan!
Punchlist - We have had a few delays, but they are getting through it and making sure everything is right and that we are satisfied.
Improvement Suggestion - More 3 way light switches in the main bedroom and bathroom. Take more time in the initial meeting to discuss possible upgrades customers might be interested in.
Recognized Excellence - Taylor came into our project halfway through after some personnel turnover. He jumped in and was exceptional. He has been pulled in multiple directions over the past several months but always kept us up to date, kept the build on schedule and always kept a wonderful friendly demeanor. He is a real asset to an already first class operation.
Covid was an issue, there was a lot of miscommunication, and the timeline agreed upon was not met, there were some issues in my house in regards of being delayed, we closed and they are still doing some work in my house. the quality and time weren't matched to my expectations.
Caleb and his team were wonderful to work with in every aspect of the process.
Schedule - Everyone worked as hard as they could to stick to the original schedule which is extremely difficult to do at this time.
Communication - Ty was very communicative and answered any questions that we had during the entire building process. He did a great job communicating while being put on the project during the middle of the process.
Improvement Suggestion - There were a couple of instances where communication was lacking and could have been improved upon. (Cabinets, Sod)
Recognized Excellence - James Yeargain has been great to work with on the few issues that we have had since moving into the home. He has been very responsive and is very quick to get us a resolution.
Recognized Excellence - Justin was amazing. If I hadn’t started the process with him I probably wouldn’t have completed the house with McCaleb
Customer Suggestion - Only thing I would suggest is prior to a meeting is to explain in detail what the meeting is about so the buyer knows what to expect before going into it.
Additional Comments - Midway through the build, we’re happy with the progress and excited for it to be completed.
Additional Comments - Kailey, Taylor and Ford have been wonderful. Any questions we have had, kailey has answered promptly and accurately. Taylor and Ford were great during the Pre con meeting and answered thoroughly any questions we had. I’ve worked for other builders in the past, and now I work with many builders now that I am with Star and see their processes and build quality daily, so there is a reason we chose McCaleb for our build above anyone else. Working with Justin, Lance, Taylor, Ford and Terri has been a great experience.
Recognized Excellence - Ty was wonderful to work with! He was quick to answer our questions and find solutions. He was very kind and always wanted to make our experience enjoyable.
Additional Comments - We absolutely love our home. The quality you receive with a McCaleb home is outstanding.
They have beautiful homes and quality homes. Love the neighbourhood vibe.
They were good. I have a good experience with them. They do everything they say they are going to do. I'm happy.
Recognized Excellence - I would like to recognize the project manager for his exceptional service.
Additional Comments - They were good. I have a good experience with them. They do everything they say they are going to do. I'm happy. I'm happy with my house and everything is good.
I would recommend McCaleb homes. I appreciate their willingness to work with me on particular item changes in the home. Their interior selections are great!
Communication - I appreciate that the continue communications with me throughout the building process.
Professional & Organized - The personnel are friendly, professional and organized!
Recognized Excellence - Taylor is great to work with. He was very responsive and walked me through everything.
Additional Comments - We love our house and the community. They did a good job and we are very happy.
From the moment we walked into the model and met with Kailey, we felt like we were home. We had toured several other new home communities, but this particular community of Town Square just felt "right" for us. Not only did Kailey spend time answering all of my initial questions while we were there (we were on a limited time schedule due to needing to leave to catch a flight back to California), but she was quick to respond to all my emails and texts for the next 3 weeks after we met, until we decided to put down a deposit on the lot we wanted. I know I was a thorn in her side with all of my questions, but she was always quick to respond and was friendly and personable and made me feel like we were part of their extended family. Aside from the wonderful service, McCaleb homes offers high quality homes with many included features as part of their standard package that many other communities would up-charge for. They also work with you to customize many of their finishes as well. This has truly been a wonderful experience and we can't wait to move into our new home!
I love my new home and neighborhood! There are so many amenities that are included! A great place to live!
Additional Comments - The people have been super nice. I can tell that they work together instead of individually. It's a coordinated effort.
Recognized Excellence - Darcy and Justin did a phenomenal job communicating and staying on top of everything!
Additional Comments - As a realtor who has worked with several builders over the last 7 years, the process of building with McCaleb homes was effortless and went very smooth. Communication, updates and correcting any issues were all done in a timely manner. I would highly recommend and build another home with McCaleb Homes.
I love my house. Quality is excellent.
Professional & Organized - Lance was great! He handled everything promptly. He was on top of all items and was very easy to work with. I greatly appreciate all he did throughout the entire process.
Construction Quality - Very satisfied!
Communication - Lance was excellent.
Employees & Subcontractors - Everyone was professional at all times
Recognized Excellence - Lance was very good amd was on top of everything. He kept in good communication with all items.
Love this Townsquare neighborhood concept and the look of the different home styles!
Construction Quality - We selected McCaleb Homes based on the fact that seem to use quality materials and workmanship.
Selections Process - The interior selection process went very well with Terri McCaleb’s expertise and assistance!
Professional & Organized - Very professional.
Recognized Excellence - Lance Baisden was great to work with and always quick to respond to any questions we had.
No proactive communication.
Our situation wasn't ideal since we are out of state. We have visited the community a few times, been through models and attended the parade of home last year. We've studied floorplans and elevations online. We've communicated with the online marketing staff throughout. Due to an increase in lot sales and an upcoming price increase we decided to work through the process of executing a construction contract via Zoom and phone with the sales person. It's amazing that's even possible! It was challenging with Q&A and discussions along the way but with the sales person's help, we finalized the contract in time.
We had an excellent experience with McCaleb Homes from the selection of the lot to closing. We were really impressed with the materials and attention to detail. We highly recommend them to any of our friends.
Recognized Excellence - Lance was phenomenal. He was incredibly commutative He always followed up right away.
Additional Comments - It was awesome. We love our new home.
I'm very happy with the home they built.
Customer Suggestion - Two people I know in the area built new homes and the safe rooms were incorporated in with the pantry for a tornado shelter. If you had offered this I would have purchased it.
Additional Comments - Kayley and the rest of the staff were a pleasure to work with.
Selections Process - They listened to what I wanted and worked with me.
Customer Suggestion - I'm really so far happy with everything.
Additional Comments - I think Ford and Justin, the two people basically in charge, communicated with me and talked with me well. They took pictures so I could see what was going on. I really appreciate it. Justin took the pics and called me to make sure what was going on. I'm in Ohio; out of state.
Communication - Darcy was easy to talk to, easy to schedule with, and clear about his availability, etc.
Professional & Organized - I especially appreciated receiving calendar invites for appointments, etc.
Understand Process - I appreciated the opportunity to view almost all costs/choices that will be associated with the process. This front loading of mental labor was helpful for me. I also appreciated the list of meetings I will need to prepare for going forward. I don't enjoy the indeterminate waiting period before those meetings though, because it provides me with no real sense of when the next step is and how long I am looking at overall.
Everyone with McCaleb Homes has been exceptionally nice and a pleasure to work with. High quality builder!
Recognized Excellence - Taylor Stevens was always responsive and patient with our questions.
Recognized Excellence - Khai was super cordial, friendly, and professional.
Additional Comments - It was a really good experience. We love the quality and location of our home.
Additional Comments - Everyone was phenomenal to work with and it made the home buying experience amazing. We love our home and can't wait until we get settled.
Recognized Excellence - McCaleb Homes has a well structured and collaborative building process of reviews and approvals with the homebuyer. They do a fantastic job keeping the homebuyer engaged. Their staff of sales persons, design personnel and builders provide exceptional customer service.
Recognized Excellence - Justin, our builder, was exceptional.
Recognized Excellence - Lance,Kai,Terri and of course Mcaleb...everyone did the best job in making it easy from the design to closing...totally professional and knowledgeable about every step necessary to complete my beautiful home...I absolutely love this community
Additional Comments - So far such a great experience!
Communication - They go above and beyond to make sure everybody is on the same page. That is very important. Building a house can be very stressful and taunting. Communication solves that. They do a great job with that. A lot of different people are involved, and they do a good job of keeping everyone looped in. At the beginning they tell you how they like to communicate and that is great.
Scope of Work - They did a great job. They explained every little part of it. When we asked what something was that may be simple and obvious to them, they did great job explaining to us.
Additional Comments - How excited we are. The excitement comes with the process. We are getting to pick things out along the way and seeing things go up and go together is fun.
Additional Comments - Kaley is who we have worked with at McCaleb Homes. Kaley has been excellent, receptive to phone calls and texts, and has been on top of everything. I am looking forward to getting started on the project with McCaleb Homes and I know this is a stressful part just getting started and McCaleb Homes has made it as stress free as possible.
I've been very happy with them so far. Everyone that works there has been great.
Additional Comments - I've had a great experience so far, they've been great to work with.
Easier Than Expected - I was already familiar with McCaleb homes and they delivered on my expectations.
Recognized Excellence - Justin Blew was very responsive and kept us informed during the entire process. Enjoyed the opportunity to work with him.
McCaleb Homes is fantastic and I have no issues or anything like that. Working with their team has been a pleasant experience.
Value - We cannot thankyou enough for offering such a great price for such a beautiful home.
Understand Process - Braden and Khai have made the process incredibly easy and pleasant, providing clear expectations throughout.
Additional Comments - We were able to utilize the NterNow feature to access the property during the process - the application was easy to use and highly effective! Kylie deserves a raise!
Easier Than Expected - The quality we received is the quality I expected. They have developed a great reputation for themselves and the process matched what I expected.
Improvement Suggestion - It was a pretty smooth process.
Recognized Excellence - Everyone did a really good job and everyone was very nice and professional.
yes - we love the house, the company and its people.
Customer Suggestion - They have done a good job and I am very satisfied with the product.
Recognized Excellence - Ford is superb.
Professional & Organized - McCaleb Homes made it easy to shop for a home during a difficult economic environment by using technology to enable us to tour the homes we were interested in. The NterNow feature proved valuable as we could browse at our own pace and not place others at unnecessary risk while doing so. Also, after we chose our home, we were able to easily submit the necessary paperwork via in-person appointment and online, which made the entire process feel streamlined.
Value - Due to us trading our home, we essentially gained value through two transactions. We feel we received a fair offer for our home, coupled with a fair value for the new home. This process was straightforward and easy to understand.
Recognized Excellence - Khai and Lance both did a great job. We were pleased with the experience.
Schedule - McCaleb stuck to the schedule the entirety of the build, and we were able to move in right on time.
Budget - We were told the cost of all additional change orders up front and we were even able to come in under budget.
Problem Resolution - The builder and all relevant parties responded quickly and efficiently to all questions we had.
Clean & Safe - We visited every week throughout the construction and never saw anything hazardous.
Employees & Subcontractors - The employees and subcontractors went out of their way to accommodate us when we visited during the day, answered any questions we had, and were very professional.
Value - The quality of the work is outstanding.
Recognized Excellence - Lance was on top of the ball the entire build and always kept us appraised of any updates in construction. Whenever we had questions or comments he was always quick to listen and acted professionally and courteously even when we were stressed during the build process.
Additional Comments - McCaleb has been quick to improve and address any comments we had on how to improve their home selection process and that is commendable. They are always looking to improve and find out how to provide the best houses and service possible.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of McCaleb Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys