From “designer” who was rude and incapable from our first encounter to bricklayers who had to redo our brick arch three times and left one outside wall wavy like the ocean to cement people who did a terrible job to poor communication from project manager to workers to designer who made a gross error on our front doorway entrance to “carpenters” being off a foot and a half on some things! And this is only the short list of errors. Contact us for the whole list if you dare. Needless to say our experience was not a great one.
Favorite Memory or Feature - My favorite feature in my new home is the wood work. We have really nice custom wooden beams in the kitchen area.
Even though we had our ups and downs with Manuel Builders. I believe they built us a well built house, that we will enjoy for a long time.
They're a pretty good company and they take care of problems when they arise. I have been pleased with them.
I would recommend Manuel Builders to all my friends because of the great work and the awesome caring workers are always available to answer any questions.
Favorite Features - Interior design and exterior design location
You have to constantly follow up on work completed. I don’t know if this is a problem with all builder’s but it is certainly a problem for Manuel’s. It is impossible to speak with the owner about concerns.
They have been helpful.
I highly recommend them. My second house is from them, and they did a good job on both
NEVER, too many mess ups and I am sharing my experience with any one that wants to know.
Process was easy and all my questions were answered and no details were left out.
Painters don’t know what texture is. Sheet rock is terrible. Was left with little to no paint to touch up with. Can’t fit my truck in the garage. Fiberglass in showers are dented. Terrible experience.
It was definitely a challenging year for builders as well as homeowners but in the end Manuel Builders lived up to the commitment/contract.
I would not recommend them to a friend. My house is still not finished. I've been living here for two months.
The painting in certain areas is not good, and I feel it could be better.
Manuel Builders was very easy to work with and upfront about all costs. They were very kind and trustworthy.
Would not recommend. Work not done on timely basis. Poor communication about status on house. Supervisor fired because he wasn’t doing his job. Someone from upper management should have been involved sooner to handle problems. Closing date kept changing. Our house was not clean when we moved in. Still waiting for a reply on a request through portal.
I’ve had problems since I moved in. Light switch plates missing, outlets that do not work, broken garage door, gaps in laminate flooring, hollow tiles, creaking/movement in floor near front door , uneven backsplash tiles, grout stuck in corners, etc.
Favorite Features - The quality of the homes, how friendly and easy the builder was to work with, and the willingness to make us totally happy with our new home.
Manuel Builders was very professional, very timely, and provided a lot of communication. The hurricane had just passed and we were homeless and Manuel Builders, unlike anyone else, was willing to sign a contract with us to get us a home in a very tough time of our lives and I will forever be grateful to Manuel Builders.
The only bad thing I had was when I first went in. The first lady that drew up our plans was not as helpful as I expected.
I definitely recommend them for the turn key factor. We had a good experience,
This house is a lemon. Carpeting and laminate pulled out of of the family room,hallway, and 2 bedrooms.
The stress of building comes with any contractor. Manuel made this build as simple as possible in my opinion.
There were several instances where I had to express concerns to the owners. The work done on my home was sub-par. When we moved in, we had to caulk the shower door because water was escaping from the shower. We still have cracks in the sheetrock in the garage, and the concrete has already cracked (literally in 4 squares) in the garage. The paint is a joke. We are still finding areas that were not fully painted on the cabinets in the kitchen and the the master bathroom. We are still getting paint spatters off of the flooring because the floors were not covered when the home was painted. Our home was supposed to be completed in July; however, we did not move in until September! Subcontractors were using the bathrooms in the home and leaving feces in the toilets! From the beginning, I informed the first project manager that the window sash in my dining room needed attention. He shrugged it off. When we moved in and the window company finally sent a representative, it was noted that 3 other windows needed to be adjusted. The window above my tub needed to be addressed also. I just feel like we were (1) put on the back-burner because of the lack of work that would (or rather would not) take place on our property (2) if they did do work, it was sloppy and often times had to be redone (3) given the most inexperienced subcontractors or day workers (4) not taken seriously when we had issues or concerns. There were time when I literally would cry when we would pull up to our home
Thank you for your outstanding work and service on installing a new roof, fascia, and soffit. You have a great and hard working crew coming everyday on time and doing fantastic job keeping everything safe and clean.
Tracey was very easy to work with and addressed every concern we had with this major bath remodel. We would recommend the service to anyone needing turnkey help from concept to shopping list.
Ill definitely use this service in the future.
Starlight Homes is a good quality home. The process was easy, and straightforward.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Manuel Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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