Several friends have come by the view the home. The paint issues are the first thing they notice. We don't have to recommend Manuel's b/c the work speaks for itself.
Favorite Features - Style, location and the site of the home were the three features that attracted me the most.
The houses and builders are wonderful to work with. They are knowledgeable and willing to help us get exactly what we wanted in our home. Any issue at all (which were very few) was handled well and quickly. Even down to tiny details. I’ve been blown away at the quality of the homes and people and I’d recommend Manuel Builders to anyone who asks.
Additional Comments - Manuel Builders builds great homes and has exceptional customer service!
They did a marvelous job. Thy were fast and I do not have any complaints.
Areas Of Satisfaction - They pretty much met or exceed our needs throughout the whole building process.
Recognized Excellence - I would like to recognize Ryan Cart or his exceptional service. Also, I would especially like to recognize Ryan Prince. He stepped in as a new hire and was already very knowledgable of everything. He did a great job coming midway and getting things done.
Professional quality build. I haven't found anything wrong with the house.
Favorite Features - The three features that attracted me the most were exterior high grade build precision, interior attention to detail, and exceptional service. The were very clean and precise homes. The contractor and the people that walked us through the home for the checklist are all people who care about quality.
Recognized Excellence - I would like to recognize Stephen for his exceptional service. He is an exceptional person. He was our main contact contractor. He went above and beyond. I would recommend him to anyone.
Areas Of Satisfaction - They exceeded my expectations because they did added a lot of little things for us that we thought of afterwards with no questions asked. They went above and beyond to help.
Favorite Memory or Feature - I'm in love with my custom shower. When we first had the house designed they listened to what I wanted for my shower. They redid the floor plan for bathroom to the way i wanted it. The also put exposed cedar beams on the porch and inside the house. It really stands out.
Additional Comments - They built our house through a pandemic (covid) and two hurricanes. They still got it done in a timely manner. They did outstanding work. Even after we signed the paperwork there was as few issues that nobody would've caught until we moved in. They came right out to fix them. I would recommend them to anyone.
I highly recommend Manuel Builders.. I ABSOLUTELY love, love, love my home! Great home, great quality, great experience...keep up to great work!
Use Comments - Thank you Manuel Builders for making my first time home buying experience one to remember!! Great quality work!!
Areas Of Satisfaction - Highly satisfied with Taylor’s help at the beginning with finding a floorplan that would work for us. We really enjoyed working with Toni in design and could not be happier with our amazing site supervisor, Kyle who was there to answer any and all of my questions.
I had a really good experience. Manuel Builders was with me from start to finish.
Recognized Excellence - From the first meeting that we had with Manuel, everybody involved from that point on was very courteous, respectful, and informative. We have really enjoyed our experience with Manuel. They took all the stress of building a new home away and took care of everything. We were very very very satisfied with the entire Manuel Builders Team. Brad Anderson did an outstanding job making sure we were satisfied!
Additional Comments - We are very satisfied and comfortable with our home. We took an original plan that they had and changed a few things in it. They were very accommodating with the changes and their drawings were outstanding! All the construction teams from the foundation to the framing, drywall, finishing touches were all very professional. Even the contractors that were here doing the work were all very courteous, nice, and respectful towards us! I can't stop bragging on them!
Manuel Builders are not good on following up on their warranty.
I'm having several problems with the finishing paint and cabinet work. I feel that I am discouraged from reporting them.
The Manuel Builders representatives are very professional as they reach out to assure that we are satisfied with everything and do so in a timely manner.
I would strongly recommend them to my friends.
My home was already built. I brought transparencies to their attention. It was mostly cosmetic, and still has not been addressed, such as cracked paint and sealed doors.
They had a poor response time with the customer. The original project manager wasn't very helpful. He placed the home on the property where he wanted to put it. They have horrible subcontractors, not all of them but the majority of them are.
This is our third home purchase. We have had issues with our other 2 homes from previous builders, and we have been the happiest with the finished product that Manuel Builders provided.
They were very fast and efficient.
We had a very good experience.
When wanting to go with quality hands down there is no other choice than Manuel Builders.
The homes are cheaply made. Our wood laminate floor chips if anything is dropped on it. Our back porch light has never worked. Our carpet in the bedrooms is not even tacked to the floor. You can pull it up. We painted an entertainment center we had built and when we pulled the painters tape off if peeled the paint off the wall so I’m guessing it is some cheap paint. I have tried to Register twice for the HOA site and both times it said we would get an acceptance email which we never have.
As a first-time home builder, I could not be more disappointed, disgusted, and repulsed by the craftsman ship and customer service of Manuel Builders. The incompetence of project managers, arrogance of operations management, and the unacceptable, ill-mannered attitude of the sales team was appalling.
A good builder, with a great QC team and follow up after the sale! Integrity speaks volumes!
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Manuel Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys