They don't meet deadlines, and make excuses regarding follow-up.
We wouldn't recommend them because their work quality is extremely sloppy.
It is up to the company to post my comments publicly, but I want to remain anonymous. The communication was poor. There were a lot of mistakes made. I am very dissatisfied. My picknick table was smashed, and it was not replaced. I have a closet door that still needs to be changed. Granite tops were installed that I did not consent to.
I was unsatisfied with the work performed by the initial crew. I had to fire the crew twice due to the lack of workmanship not being done right the first time.
There have been many, many things that have been positive. There are a few things that have been negative. So, I am not sure I can confidently recommend this builder moving forward.
They treated me very good and do great work.
Their service is great, they have high quality materials, and they have a lot of choices. I had zero complaints. They were excellent!
The communication is very poor. There were major corners cut prior and after close of the home. Our home flooded due to faulty plumbing after two weeks of moving in. It's been three weeks and nothing has been resolved. During the build of home a worker ran into the home with a vehicle - that resulted in bricks coming off the home and steel plates shifting above the garage; in which none of this was disclosed to us. Also, during the construction of the home animals were allowed into the home after the carpet had been laid. The entire home interior was painted the wrong color. Manuel Builders would not release any inspection reports that were done on the home to us. The punchlist items were never completed
Communication was extremely poor throughout the entire build. Our PM, Aaron, was dismissive about many of the concerns we are now encountering post-closing that we were told were not important. We just expected more from a company with an excellent reputation like Manuel Builders.
The experience has possibly changed since October. My realtor and I had difficulty getting in touch with anyone at Manuel Builders and on the day of the contract meeting, I felt rushed to make decisions.
Courteous and professional
I’m new to the area but the homes I did see I definitely would pick the Manuel floor plans.
Know what you are getting into. If you like to be involved in the build then they aren’t for you. If you like to sit back and let it take its course then they are ok.
They have terrible customer service.
We were able to pick our lot, plan, and personalize our forever home. Manuel builders was great throughout the entire experience and managed to keep our closing date despite COVID interruptions and multiple hurricanes. Upon moving in, anything that needed to be fixed was taken care of in a timely and professional manner. We are in love with our home and recommend them to anyone who asks. Both my mother and brother are currently building homes through Manuel as well now!
Manuel Builders provides great designed and quality homes that set them apart. You get a great home for a great price.
Late closing, not enough communications on major repairs needed
Very helpful in every aspect of our build. Loved the check list they gave us before we signed any contracts.
I would recommend them for building a home.
So far so good. There are a few things they have to come back for. I have to wait. There is one concern. I am worried about my siding on the and if we get some bad winds. I'm not touching it either, cause it is under warranty. It is on the west side of my house. They came back for like a punch list. They were supposed to fix it, but it's still undoing again. I am kinda concerned it's going to really be bad because it is Hurricane season coming. If there is any wind that can grab that, it is going to do some major damage. The way they left it is not proper. It is under warranty and I am not touching it. I am concerned that it's going to domino. I don't want to call them because they told me if I call them for anything they are only coming one time. It a one-year warranty and they only come one time in the year. I am just concerned about that. It is okay with me. I am not touching it, because it is under warranty. I am not upset, but I am worried about it. They did come and fix it, but they still did not fix it right for the second time. I am not complaining. I am just worried.
We are very pleased with Manuel Builders.
Manuel Builders does quality work. That's why I chose them to build my house. I did my research and looked at several different builders, but the quality for the price just couldn't compare. They guided me through all of the steps from getting my custom plans prepared, to picking out flooring, cabinets, paint colors, granite and everything. I've had houses built before, but Manuel Builders made the process much easier and stress free.
Not only would I recommend Manuel Builders to a friend, but they can certainly build my next house...
Time of production took to long. Someone would show up to work on the home about once every other week.
Manuel Builders planning team was amazing but as far as their builders it was a horrible experience.
90% satisfied with quality of home.
I am quite dissatisfied and disappointed with Manuel Builders as a whole. I would certainly NOT recommend this company to my family, friends, or even an acquaintance. It is quite obvious that my home was rushed to meet that of the closing schedule. The level of professionalism, in total, is subpar and mediocre, to say the least. I have received countless excuses as to why my home was "unfinished." To this day, in my opinion, it remains incomplete.
Context: The day of my closing I learned that the crew that was previously working on my home was fired. A replacement crew was sent in to complete the job and did a halfast job. Additionally, the project manager notified me that he was on vacation two weeks prior to my closing. He apologized for failing to ensure my home was complete and up to par. I, then, learned that said PM accepted another job with another company.
The number of work orders I have submitted over the past 5 months is astronomical. I have one work order that has been pending for a couple months now (without an estimated date of completion) and one that I need to submit. It's incredibly inconveniencing have individuals in and out of your home when you are attempting to get settled. All in all, after 14+ work orders, I'm completely at a loss for words of how they believe the price point of their homes are equivalent to the quality consumers receive. I highly discourage anyone from using Manuel Builders. Do NOT waste your money or time looking into them!
Manuel Builders was quick to fix any problems we had and they had excellent customer service.
This was the first house i have ever built and it was the worst experience ever...
Our whole build was a mess! We had to escalate ALOT of stuff to the ceo & operations manager, as well as the owners to get things done right. Everything they’ve had to come in & fix on the punch list has been very crappy work! My front walkway had to be torn up once because it was terrible & it still does not match like it should. My awning over my front window is crooked! The back patio slopes to the house so when it rains there’s water all under the covered area. We didn’t have a master bath shower door until two weeks after we moved in! During the build, our house was framed without a roof for over thirty days. They had already delivered Sheetrock that got completely soaked when it rained. Our has sat without anything being done for over a month until we demanded to speak to the operations manager. Their realtor was VERY rude the entire time. Their pressure washing is a joke! They left round circles everywhere in the concrete! My front posts still do not match after several attempts to match them...then I guess they finally just gave up! Which is why they have done with everything they’ve come in to “fix”. They did our landscaping before they put the window awning up & now the mulch runs off into the rock bed against the house. The entire purpose of the rock bed is to catch water from the roof! The whole neighborhood is a mess. I’ve had to pick trash up out of the road several times. Every job site in here is embarrassing to look at! The house is nice, but dealing with Manuel builders has been & continues to be a complete nightmare!
I was very impressed with their service and the quality of the house itself. They have the most affordable houses for the quality you are getting. The layout was perfect. Stephan was phenomenal and the HOA is very clear and communicative. I would 1 billion percent recommend Manuel Builders to anyone looking for a house, and I have already recommended them to people.
I have friends in Lafayette who have or had Manuel Builders home and they are great. The Baton Rouge contractors are not good and therefore make a lot of mistakes throughout the process.
I was very disappointed. This was our first time building a home. We put our trust in Manuel Builders. We thought they were very professional. We also thought we were getting top-notch service. I found out we had a lot of amateurs working on our house.
Areas Of Satisfaction - Manuel Builders met or exceeded my expectations with the overall end product.
Favorite Features - The higher end finishes, better building materials, and resell value is what attracted us most about Manual Builders' Homes.
Recognized Excellence - Stephen, the project manager made sure everything that needed to be fixed got fixed and was good at communicating with us and trying to get things done in a timely manner.
Favorite Features - Tall ceilings, detailed craftsmanship, & every home we visited did not feel the same.
Additional Comments - We are so happy with our home!
Things started off well but got rough in the end. Closing wasn't what I expecting as far as completing work.
Knowledgeable & friendly service
Our experience was one of the best in home buying stress!! We was happy with the development of our home !!!
Favorite Features - The location, a nice quiet community!! The design of the house The space of the rooms and closet space; amazing!!
Very pleased with construction and service provided.
Area of Satisfaction - They kept me up to date on what was going on and fixed it in a timely manner.
Favorite Features - I was attracted to the beams, the molding, and the high ceilings.
Manuel Builders are efficient and very friendly.
Overall Satisfaction - Whenever we needed something to be fixed they immediately came and fixed it. We did have some hiccups but overall it went well.
Areas Of Satisfaction - They met my expectations overall with the whole house. Everything came out amazing. I am in love with the house. The island, stain, barndoors, granite, the wood look for the shower. Lisa was amazing at helping us with everything. The layouts for the shower. It's amazing. We love it. I've gotten so many compliments. They wants to know who built my house.
Recognized Excellence - I would like to recognize Lisa for exceptional service as well as the guy who took over after Brad, he was phenomenal. He was very efficient, he made sure we would be ready for closing on time. He was amazing.
Favorite Memory or Feature - My favorite room in my house is my bathroom. My barn door is my favorite!
Favorite Features - The three features were the design of the house, the quality, and the location.
Favorite Features - I liked the design and color scheme they chose.
Recognized Excellence - The project manner, that completed the punch list, was great.
Skylar was on top of everything!
Building Team Communication - Called us back and answered every question every time
Areas Of Satisfaction - Answered every concern on a timely manner
Recognized Excellence - My whole team from start to finish and Skylar was there for us
Favorite Memory or Feature - Love my beautiful windows and wood beams
Additional Comments - I would recommend to anyone building to go with Manual Builders
Love the house but the garage is too small for our needs and the yard is in shambles the grass is not growing in all places
Favorite Features - Interior design and exterior design location
Favorite Features - The brick arch way The size of the back yard The floor plan
Areas Of Satisfaction - Communication throughout was great.
Favorite Memory or Feature - Love my brick arch!
Overall, they did a very good job. I think for what you get there is reasonable value there.
They were wonderful,
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Manuel Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys