About this company
Landmark Home Solutions
In 1987 brother’s Steve and Brian Mason, saw a need for exceptional quality windows in the Niagara Region. They had no investors, no experience only a vision of greatness. The next few years certainly came with its trials and tribulations, a less than stellar marketing plan and a few hundred window designs that didn’t make the cut. This only made us stronger and even more determined to get this right. Show more
In 1987 brother’s Steve and Brian Mason, saw a need for exceptional quality windows in the Niagara Region. They had no investors, no experience only a vision of greatness. The next few years certainly came with its trials and tribulations, a less than stellar marketing plan and a few hundred window designs that didn’t make the cut. This only made us stronger and even more determined to get this right.
Almost 30 years later, we are incredibly proud to employ over 150 dedicated associates, self-manufacture, offer multiple products, and service all of Ontario.
Our goal is simple really, we want to make and install the best windows possible, windows we would enjoy in our own homes. Hide
GuildQuality surveys
Reviews 263
Of 322 respondents, 263 left a reviewRecent reviews
Anita H.
The work has not actually been completed. It is now over 7 months from the original install. As stated by someone else, Landmark never responds or answers the phone. They blatantly lie to you. Once they have your money, they just don't care about making repairs or replacements. They just want to get to the next customer and their money!
JENNIFER W.
FEBRUARY 9 2022 UPDATE
Ever since these windows were installed in November of 2011 we have had nothing but problems. October 2021, a service tech came to our house to determine that yes indeed, cranks on all windows need to be replaced. It is now February 9, 2022. I have had to repeatedly follow up via email with their service department (Taylor Kaus) about WHEN service will be completed on our windows. Excuse after excuse is given as to why service is not complete this time. Finally, January 20 a tech arrives at our house to install the new cranks in my windows. Ooops! The service department at Landmark sent the wrong cranks with him. Off he goes with a promise that he would be back end of January.
To this day, cranks have not been installed and my emails go unanswered.
PLEASE consumers, DO NOT buy windows from this company. You will regret it after numerous no shows, empty promises, faulty product, shoddy installation, etc. The list goes on an on. For me 11 years now.
9 windows installed by Landmark Home Solutions in 2011. 7 windows have to be replaced because of poor installation and incorrect windows installed. Screen on a window has to be replaced because it is too small and falls out. Casing on outside of windows had to be replaced because of poor workmanship. We are still waiting for the final window and its casing and screen to be replaced. Landmark will not call you-EVER. Repeatedly, I leave messages for someone to call me with status and never get a response. Repeatedly, Landmark promises installation dates and doesn't call or show up at scheduled time. Repeatedly, I have been so disappointed with this company that I wish I had never hired them 6 years ago. If I could give them negative stars I would.
Review in St. Catharines, ON
The guy that came out to do the estimate had empty beer bottles and cans in his vehicle.
Brian C.
I have had no issue with my windows whatsoever. I love them. They are great.
Margaret T.
Very satisfied with work.
Becky G.
They did exceptional work.
B.&.C.
They did not honor what they promised us.
Jacques C.
The installers were very knowledgeable, and they were very careful with their work. They did good work, and they were very professional and kind.
William S.
We are satisfied with the service and the people working on the project.
S.&.R.
It was expensive.
Jennifer D.
They are professional, knowledgeable, and have superior product.
Kevin S.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - All as they were very professional in all areas from sales person to installers
Wayne S.
excellent experience
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - installation persons. husband wife team
Recognized Excellence
Recognized Excellence - installation crew!!!!!! they were the best you will find anywhere
Additional Comments
Additional Comments - would recommend to anyone looking for your services
Helen S.
Additional comments
Recognized Excellence
Recognized Excellence - Chris, the installer.
Jane B.
We are very impressed with the work that was done and the courtesy of the crew.
J.&.K.
I hope what has happened to me does not happen to anyone else.
Sandra P.
The fellows that did the windows were very professional and did a great job. However, the job is not completed and I am not getting any feedback as to why it is not being finished.
Randy W.
The installers were very professional, communicated well, ensured ours concerns in certain areas were met. Fully satisfied with the workmanship and attention to "my" detail in completing the job.
Ian D.
The quality of product is very good, installation is very good but any return repairs is lacking discipline.
Gary M.
Very professional at all levels.
S.A.L.
We are very happy with our Landmark Home Solution windows. They are a dramatic improvement over what we had in the past. The staff are personable and pleasant.
Murray V.
Our sales rep was great but all started with Hazel who called us at home...the most impressive was Fred our installer...super nice,professional and extremely superior in detail
Jack W.
I'm not happy
Lynda K.
I am exceptionally pleased with my windows and door.
Louise F.
It is a great product and has already made a difference.
Reviews of nearby contractors
Review of Perrino Builders by Mark M.
Can't say enough about Project Manager Lou. He was excellent and kept the project moving along as smoothly as possible. We are very pleased with the end result of our remodel.
Review of WindowPRO by Mike B.
I am disappointed with the screen that was damaged upon delivery and that no one has gotten back to me about it yet. No one has called me back and it has been over month since I had the windows put in. I would give them a zero for the service part of it.
Review of Apex Solar Power by Chris B.
They were friendly and I believe they did a great job. I am the third member of my family to use them for a solar project and no one has been sorry for that choice yet. My brother had a panel go bad. They sent someone out to swap it out quickly. We get to turn our system on for the first time to... more
Nearby answers
Bob Gallese of Acclaim Renovations & Design PRO answered:
Rob Myers of Myers Homes PRO answered:
Learn why professional home builders and home improvement contractors join our community of quality.
Get startedGuildQuality
Feedback report
