The work has not actually been completed. It is now over 7 months from the original install. As stated by someone else, Landmark never responds or answers the phone. They blatantly lie to you. Once they have your money, they just don't care about making repairs or replacements. They just want to get to the next customer and their money!
FEBRUARY 9 2022 UPDATE
Ever since these windows were installed in November of 2011 we have had nothing but problems. October 2021, a service tech came to our house to determine that yes indeed, cranks on all windows need to be replaced. It is now February 9, 2022. I have had to repeatedly follow up via email with their service department (Taylor Kaus) about WHEN service will be completed on our windows. Excuse after excuse is given as to why service is not complete this time. Finally, January 20 a tech arrives at our house to install the new cranks in my windows. Ooops! The service department at Landmark sent the wrong cranks with him. Off he goes with a promise that he would be back end of January.
To this day, cranks have not been installed and my emails go unanswered.
PLEASE consumers, DO NOT buy windows from this company. You will regret it after numerous no shows, empty promises, faulty product, shoddy installation, etc. The list goes on an on. For me 11 years now.
9 windows installed by Landmark Home Solutions in 2011. 7 windows have to be replaced because of poor installation and incorrect windows installed. Screen on a window has to be replaced because it is too small and falls out. Casing on outside of windows had to be replaced because of poor workmanship. We are still waiting for the final window and its casing and screen to be replaced. Landmark will not call you-EVER. Repeatedly, I leave messages for someone to call me with status and never get a response. Repeatedly, Landmark promises installation dates and doesn't call or show up at scheduled time. Repeatedly, I have been so disappointed with this company that I wish I had never hired them 6 years ago. If I could give them negative stars I would.
The guy that came out to do the estimate had empty beer bottles and cans in his vehicle.
I have had no issue with my windows whatsoever. I love them. They are great.
Very satisfied with work.
They did exceptional work.
They did not honor what they promised us.
The installers were very knowledgeable, and they were very careful with their work. They did good work, and they were very professional and kind.
We are satisfied with the service and the people working on the project.
It was expensive.
They are professional, knowledgeable, and have superior product.
Areas Of Satisfaction - All as they were very professional in all areas from sales person to installers
Areas Of Satisfaction - installation persons. husband wife team
Recognized Excellence - installation crew!!!!!! they were the best you will find anywhere
Additional Comments - would recommend to anyone looking for your services
Recognized Excellence - Chris, the installer.
We are very impressed with the work that was done and the courtesy of the crew.
I hope what has happened to me does not happen to anyone else.
The fellows that did the windows were very professional and did a great job. However, the job is not completed and I am not getting any feedback as to why it is not being finished.
The installers were very professional, communicated well, ensured ours concerns in certain areas were met. Fully satisfied with the workmanship and attention to "my" detail in completing the job.
The quality of product is very good, installation is very good but any return repairs is lacking discipline.
Very professional at all levels.
We are very happy with our Landmark Home Solution windows. They are a dramatic improvement over what we had in the past. The staff are personable and pleasant.
Our sales rep was great but all started with Hazel who called us at home...the most impressive was Fred our installer...super nice,professional and extremely superior in detail
I'm not happy
I am exceptionally pleased with my windows and door.
It is a great product and has already made a difference.
The staff is professional , pleasant , and responsive to work with. We built the house while living in another stateand the staff understood our situation and worked with us on this issue.
Great work! Will not hesitate to recommend.
Quality windows, quality installation.
They were friendly and I believe they did a great job. I am the third member of my family to use them for a solar project and no one has been sorry for that choice yet. My brother had a panel go bad. They sent someone out to swap it out quickly. We get to turn our system on for the first time to... more
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