The guy that came out to do the estimate had empty beer bottles and cans in his vehicle.
I have had no issue with my windows whatsoever. I love them. They are great.
Very satisfied with work.
They did exceptional work.
They did not honor what they promised us.
The installers were very knowledgeable, and they were very careful with their work. They did good work, and they were very professional and kind.
We are satisfied with the service and the people working on the project.
It was expensive.
They are professional, knowledgeable, and have superior product.
Areas Of Satisfaction - All as they were very professional in all areas from sales person to installers
Areas Of Satisfaction - installation persons. husband wife team
Recognized Excellence - installation crew!!!!!! they were the best you will find anywhere
Additional Comments - would recommend to anyone looking for your services
Recognized Excellence - Chris, the installer.
We are very impressed with the work that was done and the courtesy of the crew.
I hope what has happened to me does not happen to anyone else.
The fellows that did the windows were very professional and did a great job. However, the job is not completed and I am not getting any feedback as to why it is not being finished.
The installers were very professional, communicated well, ensured ours concerns in certain areas were met. Fully satisfied with the workmanship and attention to "my" detail in completing the job.
The quality of product is very good, installation is very good but any return repairs is lacking discipline.
Very professional at all levels.
We are very happy with our Landmark Home Solution windows. They are a dramatic improvement over what we had in the past. The staff are personable and pleasant.
Our sales rep was great but all started with Hazel who called us at home...the most impressive was Fred our installer...super nice,professional and extremely superior in detail
I'm not happy
I am exceptionally pleased with my windows and door.
It is a great product and has already made a difference.
The Installer failed to show up for a scheduled appointment to take measurements. I had to contact Landmark to find out when my installation date would be as I hadn’t heard from them even after the tentative installation estimate (6-8 weeks) had passed. The installer was polite and friendly however the quality of the install is lacking. My doors were scratched, my doorbell did not work after it was reinstalled, the caulking was horrible and there are pencil marks everywhere. I also had a hard time to get the installer to return to my house to fix the issues and there are still a pending issue with regards to the scratch on the front door. For someone who installs these doors for a living, the techniques is not perfected in the least and does not reflect a professional job.
We were very pleased with the knowledgeable sales information informing us regarding all our questions.The installation crew was very professional and the workmanship was excellent. The quality of the product has been very good and we have noticed improvements in our home in terms of ventilation and look forward to energy savings going forward. We were pleased to support a locally based company/product that has been in business for many years.
I would highly recommend Universal Windows Direct as their products are very high quality. Their installers are very professional, kept the area neat and had the necessary expertise to complete my project to my fullest satisfaction. The installation of the windows was very fast and efficient with an... more
This was our second time using Glass GuRu. The first time was perfect! The second time, the guy was late, I had to call and they had to call me back to tell me he would be 2 hours late. He showed up and had an extremely hard time removing the broken window (which the previous guy had no problems wit... more
We are about 75% through the building process and everything has been handled in a professional and timely manner. My wife Carolyn and I are excited about the completion in early 2019 and look forward to our move. Thank you.
Start to finish, great workmanship & professional service.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Landmark Home Solutions as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys