I think they are wonderful! I have told all my friends about them.
Communication was not good. The woman who answered the phone was not a nice person to work with. She had a smart answer for everything. She did not give me some dates, but argued with me that she did. The first person you communicate with at a business should be extremely pleasant, kind and helpful. Every time you called, she acted like she was being bothered. Always had the attitude that she was right and there was no talking to her.
David is a very nice person. Most of the work he did was great. Promised us some things, like under cabinet lights, but when the time came to order everything, he said "Sorry we can't do them". He even came to our house and measured everything. What kind of business is that. He also told us one start date that was totally wrong. We were forced to take a different date that was not good for us. If we didn't take that day, the woman ( sorry I don't know her name) said we would wait months.
It was not a good experience.
Schedule - It snowed a lot, so that I understand.
Areas Of Satisfaction - The gentlemen that came to our house were very nice and knowledgable.
It took several visits to assure the correct measurements but everything was perfect when installed, especially when the experienced installer came to finish the job.
My wife and I are satisfied with our decision to reface our cabinets, replace the backsplash and replace the counter over doing a complete remodel. The time it took to complete the job was minimal. The 25 year old kitchen now looks bright and modern.
When I was solicited for the job I asked the salesman "why KTU instead of Home Depot?" He emphatically argued all work would be done by KTU employees; not subcontractors, as would be the case with a HD-like vendor. When the work started I was treated to a parade of flooring, electric, counter and tile subcontractors. Their own staff did the cabinet work, which was fine. When I went for the under-cabinet strip lighting their staff couldn't get it right and KTU wound up refunding $700+. I used a local electrician who knew what he was doing and charged literally one-half what KTU did. When I tallied all the bills when the project was completed, I realized I was overcharged close to $400. How's that happen? It was quickly refunded, but had I not checked the invoices, I doubt I'd have ever seen that money.
There were long delays in getting the product in good condition to my project. I'm hoping that was an anomaly and not the norm. The project didn't go great, but I don't think that's what normally happens. From my experience, the project didn't go great.
The workers did an excellent job! They were courteous and agreeable to my frequently changing schedule.
Kitchen Tune-Up can make a painful process easy!
I've already recommended to my sister and she was pleased as well.
Quality work done quickly and with a minimum of mess or disruption
We would definitely recommend Kitchen Tune-Up to a friend. We are very satisfied with the quality of the workmanship and the products they offer - cabinets, hardware, cabinet accessories, etc. Our kitchen has had quite a transformation. We can't wait until it's finished!
I did not receive the service that I thought I was paying for
Cabinet repainting done well
Would strongly suggest not using this franchise. Work was never on schedule, required a constant push from us to complete and was of mediocre quality. Hinges were not ordered correctly, despite having 5,000.00 3 months prior to start of the work
I already gave feedback both in google reviews and their location survey. The quality of the product seems to be good, however the measuring and the install was rocky. I’m still not pleased with the size of my one cabinets. I voiced it at the end and she said she would pass my feedback along - I’ve heard nothing back. I was also told that they are ‘so busy’. I feel as though this location took on more work than they can handle. The consequence has been to sacrifice customer satisfaction. Again the product is satisfactory however the customer experience is below average.
Very dissatisfied with the outcome.
Our overall experience was positive and we just love our kitchen. There were a few obstacles that required attention, but the craftsmanship from our installer made up for it.
They did an amazing job from start to finish! There were a few things that needed to be tweaked at the end, but they came back and fixed it. They are great people to work with, and I'm very pleased!
I would do it again. If I moved, I would hire them again.
It took them a long time to finish my cabinets. They did not have enough handles. They wrecked my hardwood floor that they had to fix. They got the liquid nails on my ceiling and walls.
Kitchen Tune-Up was professional, they did a great job and in comparing them to other companies they were more affordable.
They did a great job.
Job was badly planned. It took months, not weeks as promised. There were constant delays and worker shortages. Communication was bad as well. All-on-all it was apparent there were systemic problems with the company. Would not recommend. In fact, I'd recommend people avoid Kitchen TuneUp.
Scott did an amazing job painting our cabinets. He was courteous and communicative the entire process. Highly recommend.
Miscommunication started when painters showed up
I was sure that the cabinets would be prepped and taped for spraying with paint to create even layer. To my surprise the painter claimed that he had years of experience and didn’t need to tape anything off
The surface was rolled and I was not very satisfied with the texture
The cabinet doors were taken off and sent to the shop where they were sprayed
Two completely different surface textures
In addition there was dust incorporated into the paint at the shop
No sanding was performed in worn areas, which was the reason for the Tune up
After asking the owners of Kitchen Tune up for a different surface ( shinier)
She was very rattled by that request and charged 100$ additional dollars for paint after our out of pocket cost was 8000$
If I would have known that would be the sequence , I would never would have agreed to this “TUNE UP”
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Kitchen Tune-Up as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys