Very kind, professional staff that made the whole experience very easy.
Areas For Improvement - No issues.
Areas Of Satisfaction - The Owner, Sales Rep and Technicians were all very helpful during the entire process.
Recognized Excellence - Donny Baker, Brian Daugherty, and the Technicians that installed the tub.
Areas Of Satisfaction - Very professional in every way
Recognized Excellence - Brian Daugherty and the two that installed the tub.
I had the pleasure of working with the best salesman, Brian Daughetry, and management of Healing Tubs. I was very pleased with the install of my new walk-in tub and feel secure for the first time while bathing. It is wonderful! Thank you healing tubs.
Sales Knowledge - Brian has gone over and beyond in his communication with us. He is polite, friendly and understands the circumstances that I am in. I feel like we have a friend in Brian. He is great!
Installation Crew - The men were friendly and very efficient.
Work Done Right - Needed some caulking work done. First job was rushed, but the man who came out was VERY good at his job.
Areas Of Satisfaction - Eager to have me 100% satisfied.
Recognized Excellence - Brian Daughetry - overall a great guy!
Areas Of Satisfaction - I was most satisfied working with Brian.
Recognized Excellence - I would like to recognize Brian for his exceptional service.
What a great experience, from start to finish. I was presented with clear options for a step in tub, and never felt any pressure to make a decision. I especially liked the fact that I was able to actually see the product before making a decision. Brian was so incredibly helpful during the whole process, and followed up afterwards to make sure that we were satisfied with our tub's performance. I know there are many options for step in tubs, but you won't regret selecting Healing Tubs and the excellent customer service they provide. Thank you!
Areas For Improvement - None.
Areas Of Satisfaction - Brian's customer service skills.
Current Referrals - Not at the moment.
Recognized Excellence - Brian.
Areas For Improvement - I do not feel they fell short on anything at this time.
Recognized Excellence - Brian and Donnie. They had to work hard to help get the financing in place. We appreciate it.
Areas Of Satisfaction - Everyone was timely, polite and very respectful
Recognized Excellence - Everyone from sales to installation
Additional Comments - We love the tub. The depth is fantastic for soaking after a hard day and therapeutic for arthritis patients. Couldn't be happier!
Areas Of Satisfaction - Once scheduled, installation was quick and good. Brian came out within a few days and inspected it and noticed a plastic piece was not on the door to keep it from hitting the inside of tub and he was quick to take care of that.
They did a very professional job and the work was excellent!
Sales Knowledge - 10!
Areas Of Satisfaction - I am most satisfied with the completion of the job and the system itself.
Current Referrals - We have been telling our friends about it.
Recognized Excellence - I would like to recognize Brian and his father for their exceptional service.
absolutely wonderful, I am glad I made the investigate.
Areas Of Satisfaction - I was most satisfied with the use of the tub.
I am 100% satisfied with my new tub! Healing Tubs made the whole process easy. The tub is fantastic! I would highly recommend them to anyone.
Areas For Improvement - None
Areas Of Satisfaction - Quality of product and customer service
Current Referrals - Not at the moment but if anyone is interested I would definitely recommend Healing Tubs Management!Brian
Recognized Excellence - Brian and Josh
best value for my time and money in years !
Quality Of Workmanship - very happy with the quality and expertise
Areas For Improvement - none
Areas Of Satisfaction - your install team
Current Referrals - yes
Recognized Excellence - brian
Everything they did, they only had to do once. They did everything right the first time.
Installation Crew - They knew what they were doing. They left everything perfectly and they put everything back together the right way.
Areas For Improvement - They did not fall short of my expectations.
Areas Of Satisfaction - They put everything back so perfectly. They had to tear apart some walls to get the tub in. They did not ruin anything and they put everything back so perfectly. I used to build apartments and houses and I know how they did it and it was done correctly.
Recognized Excellence - The salesman, Brian, actually was personable and if felt like he cared. We have received 2 other estimates over the last few years from different companies. They were too high and one was a little pushy. Brian was able to explain everything really well. He was very knowledgeable. The crew was great.
I am absolutely in love with my new tub.
Areas Of Satisfaction - I was impressed with the demonstration because I could see the quality of the product. Brian was very knowledgeable about how the tub would help me physically.
Current Referrals - I do, but they are not financially ready right now.
Recognized Excellence - Brian and the installers were great.
Areas For Improvement - None
Areas Of Satisfaction - Brian was very knowledgeable and professional. Installation crew was extremely friendly and helpful and professional with instructions and installation. Brian also kept in touch for updates and other information, was always able to contact even through his vacation. I loved the way the whole process made us feel like they cared deeply for what they were doing to help people.
Areas Of Satisfaction - I am most satisfied with all of the installation and the professionalism.
Recognized Excellence - The installer and Donne was great.
Additional Comments - I thought everyone was very professional and so was Donnie. I am very pleased with the tub.
Areas For Improvement - none
Areas Of Satisfaction - Brian was so helpful with all my questions and returned my calls to him always and in a timely mannerthe installation went great and my tub looks beautiful and is a real blessing for me to get in and out
Recognized Excellence - Brian Daugherty and his boss
Additional Comments - thank you so much for making my life easier and cleaner (smile)
Healing Tubs Management was professional in all phases.
Likely To Recommend - Healing Tubs Management was professional in all phases.
Areas Of Satisfaction - I am most satisfied with the total overall job. Everything was good.
Recognized Excellence - I would like to recognize the total team.
I have been in business 41 years and without a doubt, this is one of the most professional companies. This will be my go-to company. I will be referring them any chance I get.
Areas Of Satisfaction - I was satisfied in every area from the very beginning to the very end. It is hard to find a company this good.
Recognized Excellence - I'd like to recognize Donnie and especially Brian. Brian is a great representative for your company.
My husband and I are so pleased with our Healing Tub and cannot praise their work ethics enough. The sales presentation was so thorough and we especially appreciate the fact that our salesman, Brian, was not of the aggressive, high pressure type. His pleasant, gentle personality was so refreshing compared to your competitors. We immediately felt like he would be trustworthy and a man of his word. He spent a great deal of time answering all our questions. The product installation was seamless, timely and exactly as promised. We love our new tub and all the features. The price was several thousand dollars less, offering excellent quality and newer blue tooth features than your competitors. I am giving Healing Tubs permission to have any new prospective buyers to contact me personally, if necessary.
Areas Of Satisfaction - Three areas: The sales pitch, the promised product delivery/installation date was on time, the final product, after installation was everything it was promised to be.
Recognized Excellence - I would like to recognize Brian D for his exceptional service.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Healing Tubs Management as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys