Construction was great
Areas Of Satisfaction - The HDR employees and contractors exceeded my expectations.
Recognized Excellence - I would like to recognize everybody I worked with. Alberto did a really great job.
HDR has been a provider of both kitchen refreshing and handyman services for me for many years. This experience gave me confidence in the quality of their service and the integrity of their business ethics. I was not disappointed. The materials used were excellent, and the workers were even better. The schedule was adhered to well.
HDR transformed my living room into a stylish, more functional living space. My new fireplace combines natural materials in a simple, elegant way that is flexible and accommodates my eclectic decorating ideas.
Lead Source - Houzz.com
Areas Of Satisfaction - HDR understood my goals for the project and achieved the results I wanted. They have high standards and the staff and sub-contractors work in a very clean and professional way.
Recognized Excellence - Alberto and Ana
Current Referrals - My neighbors have looked at my place and might be interested in remodeling projects.
Additional Comments - It has been a pleasure working with HDR.
Lead Source - We did an online search for Attached Dwelling Unit projects and were impressed with the reviews we read.
Areas Of Satisfaction - HDR was very accurate with costs and project completion timeline.
Recognized Excellence - Alberto Navarro was exceptional in managing our project from start to finish. An excellent listener and communicator, he showed up when expected and dealt with every issue to our satisfaction.
I already have recommended HDR to a number of people.
Very professional team, high level of customer service and very high quality. Our project manager Alfredo Landeverde helped take care of so many details from start to finish and was especially invaluable. We love our remodeled kitchen!
Lead Source - They are in our neighborhood and we like to support local businesses so explored working with them.
Areas Of Satisfaction - They were very responsive and we knew each week where the project was headed and if we were on track with schedule.
I already have.
Likely To Recommend - I already have.
Areas Of Satisfaction - I was most satisfied with how good the design looks and thinking through what the kitchen was going to look like. They were able to be adaptive to how we wanted a different design process than they normally do. We ended up with something really beautiful.
Recognized Excellence - I would recognize everyone, they were really thoughtful. The crew was great and so were Milton, Chris, and Kevin.
The final product is beyond our dreams. We wake up every day and look at it in awe. Our original house, which HDR converted to open-concept, now matches the style and elegance of the addition that was built 25 years ago. HDR worked with our vision and budget. They were professional, reliable, and kept us apprised. We would happily work with HDR again and recommend them to others.
This is our second large remodel with HDR. A few years ago they renovated the top floor of our house, and we recently had them back to work on the basement where we carved out a new bedroom from a family room, enlarged closets, added steps, installed new doors and windows, completely gutted and built a new bathroom, added built-in bookcases, and installed new oak trim throughout. It was a large, 4 month construction project. They're not the cheapest out there, but paying a little more buys a lot of peace of mind. The workmanship is excellent and the project (outside of our own change orders) was on time and on budget.
Likely To Recommend - Definitely
Areas For Improvement - They didn't. I call them on a last ditch thing. Didn't know if I needed a handyman or a contractor and I didn't know if he could access it for me. It turned out to be a large problem. I had a leaky roof and dry rot was occurring. He not only accessed it, but he had people here on time. They were very timely and got me in at the proper time.
Areas Of Satisfaction - The speed at which it took place. It took from beginning to end just three weeks. That including a new roof, roof repair, ceiling repair, painting to be done and the south side of house for water resistance. It was phenomenal in three weeks. It was just great.
Recognized Excellence - I would like to recognize Chris Fellows. He is the foreman on the job and he was critical to making it all happen. Also a shout out to Phillip, it was fun to see him after all these years.
Additional Comments - I am veery pleased and sorry I didn't get around to doing this sooner.
I am very happy with my new bathroom. It was supposed to be a guest bath but I like it so much that I use it often. The designers worked with me to lighten the room and provide the special features I wanted such as a soaking tub and luxury tiles, while staying within my budget. The work was carried out on schedule. It was well-organized and neat, without much inconvenience.
Areas Of Satisfaction - scheduling and accessability. The team that worked in our house daily was great and very respectful of our home.
Recognized Excellence - The foreman on the job, Alfredo, was great. He and the team did great work and insured the work area was clean at the end of every day. We are very happy with their workmanship.
Lead Source - Houzz.com
Areas Of Satisfaction - Attention to detail. Smooth construction process and collaboration with other trades we hired. Willing to adjust scope of project to fit within our budget. Great craftsmanship and expertise.
Recognized Excellence - Chris Fellows, Juan Herrera, Kevin Mond, Heather Cleveland, Ana Mathys
HDR did a great job. From start to finish, every detail was painstakingly seen to. They helped me to make great choices for every aspect of my remodel and the quality of their workmanship is truly superior.
Areas Of Satisfaction - I loved their ideas about design and their attention to detail. They really helped with making sure their work looks good. My house has some unusual aspects such as slightly sloping floors. The work they did helped to make these flaws less visible and minimize their impact on the appearance of the new spaces to the absolute greatest degree possible.
I do recommend HDR. Mostly I had a positive experience with them. Very friendly and professional and I felt that we know each other at individual level.
Areas For Improvement - At some occasions we felt that we would like to not to repeat the same concerns at meetings to get finally addressed.
Areas Of Satisfaction - After the bathroom remodel was done, designer, Heather, brought up concerns and solutions, which was changing the cabinet's color and light fixture. We satisfied with the light fixture and agreed to change the color of cabinet to suit more the original design idea. They did it for free and we are very satisfied with their professionalism and honesty.
Recognized Excellence - Chris Fellows and Kevin Mond
Lead Source - I found them on Houz.com
Areas Of Satisfaction - The attention to detail was great.
I am very pleased with my new kitchen and master bath. HDR designers helped me to transition from dark and conservative spaces to a bright and modern ones. The work was done very efficiently and it was made easy by the excellent staff. Highly recommended.
Lead Source - I found HDR on Houzz.com and wrote to them.
Areas Of Satisfaction - The weekly meetings and Builder trend were very helpful. They listened to my ideas and found ways to accommodate unusual requests.
Additional Comments - This was my first big renovation project. It was very reassuring to work with people who handled every detail from design through production. I did not have to deal with permits, supervising contractors, etc. I think I avoided many headaches by having this comprehensive service.
This is a very professional organization with a well designed process that takes you through initial design phase through final completion
Lead Source - Website
Areas For Improvement - They are not the cheapest provider of remodeling services. However, any premium paid is worth the cost as the team works well together, is organized, and the entire organization has a commitment to quality and customer satisfaction.
Areas Of Satisfaction - They have a well designed process that takes you from beginning to end with the appropriate level of interaction along the way.
The material and workmanship was very good. Communication was responsive and informative. Only had one issue that we are still working through.
Recognized Excellence - Juan, is an excellent carpenter, and the project manager Chris did a good job keeping us informed and moving forward.
It was so helpful to have a good planning process with the design team. The construction teams are very skilled and courteous. The office team is always responsive.
Areas Of Satisfaction - The design ideas were great and they did a good job. I enjoyed working with all of the staff members there.
Recognized Excellence - Jim and Tim were great to work with on the design process.Chris and Juan are very skilled and do a fabulous job.Sue was always pleasant to work with and helped solve problems.
Additional Comments - thank you for all of your hard work- I am enjoying my kitchen
Lead Source - The previous owners of our home suggested we contact them.
Areas Of Satisfaction - We are happy that Chris (et al.) shares our same high quality expectations of workmanship.
Recognized Excellence - I would like to recognize Chris's attention to detail and his always-accommodating manner. I would also like to recognize Alfredo's (and Alberto, Andres and Juan's) hard work and cheerful attitudes. I felt extremely comfortable having them in the home when we weren't there, when I was there alone, or when I was there with kids running around. I suppose I should also recognize Philip's amazing abilities to oversee (literally from across the street) the project : )
Current Referrals - not right now...
HDR was really easy to work with and they did a fantastic job in my house. I really a glad we chose to use them.
Lead Source - I live nearby.
Recognized Excellence - I think everyone I met and worked with was great.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of HDR Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys