Customer feedback report for

Flood Department

17 Reviews

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This page contains customer feedback collected by GuildQuality using impartial third party surveys. Learn more

Customer satisfaction

Of 88 customers surveyed, 21 responded

Process Explanation

Flood Department thoroughly explained the process before beginning work in my home.

100%

Quality Of Materials

I am satisfied with the quality of materials used.

100%

Quality Of Workmanship

I am satisfied with the quality of the workmanship.

100%

Schedule

Flood Department adhered to our agreed upon schedule.

95%

Likely To Recommend

I am likely to recommend Flood Department to a friend.

95%

Renew Insurance Policy

Based on this claim experience, I will likely renew my policy with my insurance carrier.

95%

Cooperative And Responsive

Flood Department was cooperative and responsive to my needs.

95%

Employees Professionalism

The employees of Flood Department are professional and courteous.

95%

Overall Quality Of Alacrity Program

Alacrity Solutions combines a national network of credentialed contractors with specialized software and services to streamline repairs, reduce unnecessary costs and improve client satisfaction. Please rate the overall quality of the Alacrity program.

94%

Recommend Insurance Carrier

Based on this claim experience, I would recommend my insurance carrier to friends or family looking for insurance coverage.

90%

Of 88 customers surveyed, 21 responded What does this data mean?

Reviews 17

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5 Star
4 Star
3 Star
2 Star
1 Star

Of 21 respondents, 17 left a review.

4.6

15 of 16 would recommend

No rating

How are reviews verified?

Recent reviews

Linda K.

Verified

This review has been verified as part of GuildQuality's survey process.

· Smithsburg, MD · Dec 31 2017

Very professional.Took all my belongings in a timely manner.Very pleased with your moving team.

Jacqueline H.

Verified

This review has been verified as part of GuildQuality's survey process.

· Baltimore, MD · Sep 13 2016

Flood Department was always on time, courteous, respectful and they took time to explain everything to me.

Julius B.

Verified

This review has been verified as part of GuildQuality's survey process.

· Columbia, MD · Jul 08 2016

Staff was beyond professional. Would use again.

Katherine H.

Verified

This review has been verified as part of GuildQuality's survey process.

· Columbia, MD · Jun 11 2015

Everyone we have dealt with in regards to our sewage back up from The Flood Department was very understanding of the incredible overwhelming situation we were facing and couldn't have been nicer with trying to help us in the process of clean up. They have been terrific!

Additional comments

Area For Improvement

Area For Improvement - Our expectations were met without issue.

Area Of Satisfaction

Area Of Satisfaction - Everyone we have dealt with in regards to our sewage back up was very understanding of the incredible overwhelming situation we were facing and couldn't have been nicer with trying to help us in the process of clean up and guidance with insurance claim.

Customer in Ijamsville, MD

Verified

This review has been verified as part of GuildQuality's survey process.

· Ijamsville, MD · May 26 2015

Area Of Satisfaction

Area Of Satisfaction - Extremely professional and well qualified team during very stressful event in our lives. Your team calmly and patiently explained everything to us throughout the entire process! We will always recommend Flood Dept for emergency flood relief remediations.

Conrad K.

Verified

This review has been verified as part of GuildQuality's survey process.

· Frederick, MD · Nov 09 2017

M.J.(.

Verified

This review has been verified as part of GuildQuality's survey process.

· Baltimore, MD · Aug 10 2017

Dorothy S.

Verified

This review has been verified as part of GuildQuality's survey process.

· Baltimore, MD · Feb 20 2017

Hanchang W.

Verified

This review has been verified as part of GuildQuality's survey process.

· Frederick, MD · Feb 13 2017

David E.

Verified

This review has been verified as part of GuildQuality's survey process.

· Baltimore, MD · Jan 10 2017

William S.

Verified

This review has been verified as part of GuildQuality's survey process.

· Mount Airy, MD · Nov 17 2016

James J.

Verified

This review has been verified as part of GuildQuality's survey process.

· Mount Airy, MD · Nov 08 2016

Michelle W.

Verified

This review has been verified as part of GuildQuality's survey process.

· Randallstown, MD · Nov 08 2016

Lynn H.

Verified

This review has been verified as part of GuildQuality's survey process.

· Reisterstown, MD · Jul 20 2016

Eugene P.

Verified

This review has been verified as part of GuildQuality's survey process.

· Baltimore, MD · Jul 17 2016

Derek B.

Verified

This review has been verified as part of GuildQuality's survey process.

· Woodstock, MD · Jul 09 2016

J.M.(.

Verified

This review has been verified as part of GuildQuality's survey process.

· Sharpsburg, MD · Dec 22 2015

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GuildQuality

Customer feedback report

The feedback presented on this page was collected by GuildQuality from Verified customers of Flood Department using our impartial third party survey process. To learn more about GuildQuality and our survey process visit www.guildquality.com

Flood Department

6108 Old Bohn Road,
Mount Airy, MD www.flooddepartment.com (301) 829-2600

GuildQuality surveys

GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.

Public reviews

When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.

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Have any questions? Feel free to contact us. We will be happy to hear from you!

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Customer satisfaction

Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Flood Department as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.

A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.

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Contact

Have any questions? Feel free to contact us. We will be happy to hear from you!

support@guildquality.com

(888) 355-9223

Flood Department

About surveys

GuildQuality surveys

Customer satisfaction

Reviews 17

Recent reviews

GuildQuality

Flood Department

Welcome to our
community of quality

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Flood Department

About surveys

GuildQuality surveys

Customer satisfaction

Reviews 17

Recent reviews

Linda K.

Jacqueline H.

Julius B.

Katherine H.

Additional comments

Area For Improvement

Area Of Satisfaction

Customer in Ijamsville, MD

Area Of Satisfaction

Conrad K.

M.J.(.

Dorothy S.

Hanchang W.

David E.

William S.

James J.

Michelle W.

Lynn H.

Eugene P.

Derek B.

J.M.(.

GuildQuality

Flood Department

GuildQuality surveys

Public reviews

Contact

Customer satisfaction

Contact

Welcome to our community of quality

Get started

Pricing

Welcome to our
community of quality