Don Briggs the project manager was always working to move the project forward. I appreciated that.
Very helpful when most needed. Thank you.
Shane was good and went over all the problems we had. It took time to get the work done due to material shortage. He answered our calls when we called him.
They did great. It is unlikely that an insurance claim would come up in my conversation.
There was poor communication, management, office personnel attitude, and they charged the insurance company for work that they did not actually do.
Predicated upon our experience, working with multiple crews over the course of several months, we would strongly recommend First Onsite.
Estimator from DKI has supposedly been talking with my insurance company's estimator, but from what can tell nothing has happened for months.i have received no updates or information from the estimator about why there is a delay.
Great service and information about process. These two aspects are very important when under stress from a home that failed you.
they were honest and reasonable...Kept us informed the whole way
Poor communication, rude employees and very inefficient. I would never recommend this company to anyone.
Jay was very pleasent and easy to work with.
My project manager was deceptive and did not make me a priority at all. His communication was poor. This continued even after I expressed my discontent to both him and his supervisor. The simple repairs my house required took more than half a year to complete. Several other houses in my neighborhood sustained similar damage to mine in the same storm and they were all back to normal within a couple of months.
They were very professsional, and they care about their clients.
MY FAMILY AND I DIDN'T DESERVE BEING TALKED TO AND TREATED SO RUDELY AS THE WAY IT WAS. JESSICA REMINDED ME THAT WE'D ALREADY CALLED BACK 4 TIMES TOO MANY. NO
Tommy Thibault was a very good construction manager. Timely answers to my calls and messages is very important, and he always promptly called back.
they are very professional and know exactly what needs to be done with water damage.
Everyone from DKI that I had co tact with was knowledgeable, kind and professional. They got the job done quickly after I had struggled with many other companies previously.
Be careful of who the subcontractors use as workers on the project.
They called me weekly to update me. They stayed in touch with me.
Very knowledgeable and respectful.
Fast response time and overall professionalism of the company and its employees.
Absolutely top-notch. Unfortunately, I have had to use their services twice (in two different locations of my house). I hope I won't have to use them again. I hope nobody has to use Complete DKI, but if you need a mold-remediation service, this is the company you want to use. Accept no others.
Answered all my questions and kept me up to date! Great customer service!
Complete DKI did a packout of the items that could be salvaged in our home following a fire. They did a great job for us. The crew and staff were efficient, thorough, kind, and answered all our questions. I would recommend Complete DKI to anyone who needed help in this area.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of First Onsite as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys