About this company
First Priority Restoration, Inc.
About First Priority DKI Show more
About First Priority DKI
Since 1981, the First Priority DKI team has been helping clients restore their properties after disasters of all kinds. We understand our customers’ need for fast, reliable service in order to get back to everyday life. Unscheduled remodeling is hard to manage if the restorers in charge of the project don’t understand the situation.
We pride ourselves on employing some of the finest restorers in our area—people who take care of our customers like they are part of their own families. Our goal is to help our customers make informed decisions that they are comfortable with. We do this by providing expert knowledge and top-notch customer service throughout every phase of the project.
First Priority DKI is a proud member of the Disaster Kleenup International (DKI) network. DKI is the largest property damage restoration organization in North America. Being a DKI member allows us to have full access to cutting-edge technology and provides us with resources to handle any job, no matter how large or complicated. DKI membership also ensures that the First Priority DKI team provides customers with the highest quality service and follows a strict code of professional ethics. Hide
GuildQuality surveys
Photos 60
Reviews 68
Of 79 respondents, 68 left a reviewRecent reviews
M.-.U.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I am most satisfied with the communication and they kept us in the loop the entire time.
Amy C.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - They just finished the job and it was done nicely.
Jeffery E.
First Priority Restoration, they come in and they do their thing!
Response
Alan G.
First Priority did a great job. Courteous onsite workers. Kept it clean and finished when they said they would. Mediation passed with flying colors. Great contactor experience. Every other contractors should do things as they do. More than happy with my experience with them.
Response
John S.
Andy and the whole crew were top notch. They couldn't have been any better.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - The crew that did the work, they did an excellent job.
Response
Stephen W.
First Priority Restorations, Inc, is the company to call when disaster mitigation is of the greatest importance. Promptness, thoroughness, courtesy, integrity, respect, and attention to detail are the core values that put First Priority at the top of their game. Having experienced a plumbing leak in my home and the subsequent damage to ceiling, walls and flooring, I turned to First Priority for cleanup and repair, and could not be more pleased that I did. Project Manager Norina Infusino orchestrated all necessary actions of the various cleanup and repair teams and kept me totally informed every step of the way. All work was done to my complete satisfaction, even exceeding my expectations within the boundaries of my insurance claim. Hopefully you will not suffer the need for disaster mitigation, but should the need arise, make your first call to First Priority Restorations, Inc. You’ll be glad you did.
John V.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - They have really great communication. They kept us informed about everything that was going on.
Lead Source
Lead Source - Our insurance company told us about them.
James C.
First Priority was absolutely the greatest. Work was completed on time and everything they said they were going to do and how they were going to do it was completed to our satisfaction, I would definitely recommend them at any time.
Trudy T.
There were extremely good to deal with especially Noreena.
Dennis J.
The cooperation from all the individuals was appreciated. They worked with me on any problems and everything was fixed to the way I wanted it.
P.P.(.
The crew did a great job with my water damage case. They tarped everything so my floors were kept clean during the water extraction. They worked with my insurance company directly so I didn't have to deal with any paperwork. Highly recommended.
Floyd V.
No comment.
Review in Libertyville, IL
Area Of Satisfaction
Area Of Satisfaction - I was most satisfied with the timing, professionalism, the care that they handled all of my belongings, they were courteous and friendly.
Shantanu D.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - You cannot imagine the level of reassurance and comfort Tony and Rob gave me when I got home. There was a lot of assurance and support from them. They walked me through the process and I never felt I was alone. They were very supportive. Norina responds right away. I have no complaints. We were a priority and I recommend them 100%. The experience was very pleasant.
Emma L.
I do not recommend First Priority Restoration. They did not explain anything about the process. They are abrupt. There are issues in the house from the damage occurred through the process of working with them.
Diane H.
Everything went as planned and turned out great!
Additional comments
Communication
Communication - Our project manager Norina was great to work with and always stayed in touch to let us know what was happening.
Areas Of Satisfaction
Areas Of Satisfaction - Norina Infusino sent he best workers to get the job done in time.
Krishna D.
I will not recommend First Priority Restoration Inc. They need to clearly explain what is expected and how much will it cost before hand. I talked with a few folks and it looks like the restoration work will not cost nor more than $5000 for my basement size. They charge almost double the amount. I will not recommend them.
Edward R.
Good company. And they do thorough work.
Glenn B.
I was very pleased with the way First Priority communicated to me and the help that my representative, Norina Infusino, provided during every step of the process. I always felt I was in good hands. Thank you, Norina and First Priority.
Additional comments
Area Of Satisfaction
Area Of Satisfaction - I felt that Norina and First Priority cared and was my partner in the several processes.
Rodolfo T.
Everything was exactly as they said it would be.
Additional comments
Additional Comments
Additional Comments - Everything was great!
John P.
The employees of First Priority are professional and polite, however they failed at certain aspects of their job which has caused me a lot of trouble.
Darcy R.
I would definitely recommend FPR. I am very pleased with the quality of work completed. The whole team was professional, went out of their way to minimize the inconvenience of the work and stayed connected with us 24/7. I got an immediate response to all of my issues and questions. What a great team!
Additional comments
Areas For Improvement
Areas For Improvement - They exceeded my expectations.
Areas Of Satisfaction
Areas Of Satisfaction - 1. Immediate response to any issues and questions. Chris stayed constantly connected with us throughout the process.2. The level of professionalism of the whole team. Very pleasant to deal with and they knew what they were doing.3. The effort the FPR team made to help minimize the inconvenience of the work. They moved things around every day before leaving to make things easier for us.
Review in Arlington Heights, IL
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with their professional ability with all the chemicals and sponges. They were there on time everyday and worked hard. They didn't cut corners and took a lot of pride in their work.
William F.
Additional comments
Areas For Improvement
Areas For Improvement - They did a fine job throughout.
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with their communication. They did a very good job communicating to me all of the steps of the work and informing me of the statuses of where we were in the project.
John H.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - They are professional and a very good company.
Recognized Excellence
Recognized Excellence - I would like to recognize Norina Infusino, the project manager for his exceptional service.
Additional Comments
Additional Comments - This is an excellent company and easy to work with.
Reviews of nearby contractors
Review of American Cleaning & Restoration South LLC by S.H.M.
We had a flood on Saturday, July 4th weekend and contacted our insurance company who in turn contacted American Cleaning and Restoration South LLC who then contacted us immediately. They were willing to come out right away which would mean arriving around midnight. We opted for first thing Sunday... more
Review of Tundraland Home Improvement by Jerry L.
Installation was fast and efficient. Extra care was put forth to keep disruption to a minimum.
Review of Inspired Closets by Carson by Susan H.
It was fantastic service from start to finish and with designing. They always called and said when they were going to come. Everything was perfect. They did a great job!
Review of Kohler Bathroom Design Service by Robert W.
I thought the end product was extremely lacking. The renderings didn't look correct since the windows and ceilings were not correctly represented even though pictures and dimensions were provided. I also thought the selection process was very limited. I would not recommend this to anyone as I th... more
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