Everything was completed for our order.
They helped me with pretty much everything, and the process was smooth. I had no issues, and all the employees took great care with my home. The cleanup was good. I had some last minute changes, but Brad, the Project Manager, was able to accommodate them and provide us the best quality when finished.
Throughout the entire process, everyone was phenomenal. Very professional, on schedule, and great quality work. We are thrilled with the final result….better than we imagined. Special callout to our project manager Dan. He was careful to ensure we were always satisfied throughout. His follow up timing was exceptional.
We were very pleased with the whole process, each worker provided quality work in a timely manner, a lot of effort was put into the design. Any challenges that occurred were addressed immediately and resolved to our satisfaction. The project manager kept the process moving on time and we were very happy with the final product
We had a very positive experience with them. We are very pleased with how the project turned out. The FInished Basements personnel and subcontractors were all great to work with. They took care of us and tried to address our expectations. I wouldn't hesitate and I would highly recommend them. They are a good company to work with.
We are completely satisfied with the quality of the project. Communication was always transparent and the project was done in time according to the planned schedule.
Look no further for a basement finishing company. High quality. Affordable. Clean job site. Their designers made our vision come to life. Finished project looks like the rendering. Our project manager Brian ensured we were happy down to the last detail. 5 stars.
After a catastrophic sump failure and basement flood, I contacted Finished Basements Plus and decided to renovate the basement from top to bottom—new floor-to-ceiling cabinets, new Triple Safe sump system, new polyaspartic flooring. The project was not without its bumps in the road (like old cast iron pipes collapsing under the basement slab), but the incredibly responsive team from Finished Basements Plus were with me every step of the way. They were diligent about finding solutions to each new issue that cropped up during the renovation process, even calling or coming out on weekends to make sure we got to the root of the problem. Now, I have a bone-dry basement with gorgeous custom cabinetry and a durable new floor, with the added peace of mind of having a sump system that (literally) can't fail. While everyone at Finished Basements Plus was great to work with, I have to give special shout-outs to Catrina and Dakota who represent their brand with outstanding professionalism and kindness; carpenters Jyri and Robert for their impeccable cabinetry install; and, especially, Operations Managers Steve Marco and Craig Iverson who treated me with boundless patience and kindness and went out of the way to see this project through to fruition, no matter what it took. I would not hesitate to recommend Finished Basements Plus—they are A+ all the way and the GOLD standard in outstanding customer service.
They did a very nice and quality job.
We have already referred to a number of friends. They saw the work and are highly impressed.
We are repeat clients (previously had our basement finished and just had our kitchen renovated) so absolutely!
Finished Basements Plus was outstanding. They went above and beyond and exceeded all our expectations. We are thoroughly impressed with Finished Basements Plus.
Areas Of Satisfaction - Finished Basements Plus met all our expectations. They exceeded our expectations by making recommendations that proved to be better than our ideas.
Recognized Excellence - I would like to recognize Skip, our salesman, Sarah, the designer, and Brian Lafehr. All three were very good, and we enjoyed working with them.
Areas Of Satisfaction - I worked with Sara and Brian mostly. They are excellent at what they do. This was my first time doing a big remodel like this and I felt very supported in the process.
Recognized Excellence - Sara Wutwut and Brian
Areas Of Satisfaction - Basement was just as promised and more
Additional Comments - If you are considering finishing your basement I highly recommend them
Areas Of Satisfaction - Communication was excellent from beginning to end from all involved on our project. Loved the BuilderTrend software as it allowed me to always be able to understand what to expect as well as when payments were due.
Recognized Excellence - There were four exceptional people that deserve recognition for their respective roles as they all did an outstanding job. David Dubay explained the process with excellence, Grace Kroll did an outstanding job in helping us select and design the space, Don Richards did an exceptional job managing our project from Demo to the finished product. All of the various crew members who worked on our project were awesome. Really need to recognize Hunter Firestone for his work, his attention to detail and workmanship is outstanding.
Additional Comments - Great Experience from start to finish!
If anyone asked me who they should use for a basement remodel, I would recommend Finished Basements Plus in a heartbeat. The customer service, the kindness, the promptness and the knowledge of the staff is vast. I felt like I was working with a good friend who had my back the entire time.
Professional & Organized - I liked the planning phase, selecting materials, and the flexibility when the plans needed to change. It was a great experience.
Communication - This is what you do best! I was impressed with the effective communication with Brian. I have never experienced this before. You truly project managed this enormous project while working on other projects. Brian is fantastic!
Problem Resolution - Every single challenge was resolved without question. This is amazing!
Installation Crew - Everyone always came with a happy attitude and were always professional. Even the vendors. The pride that they took in their work was evident. I appreciated the HVAC team (father and son), electricians, and the tile guy. I can't remember all their names, but they were kind and proud of their work.
Quality Of Workmanship - Every vendor that came and all the staff were professional and did a fantastic job.
Work Done Right - Not always the first time, but very quick to resolve any issues.
Schedule - We had some challenges with the original schedule due to various code issues and challenges with products (I purchased) and vendors. But overall, the communication was excellent. Brian kept me well informed.
Areas Of Satisfaction - You exceeded my expectations on everything related to customer service. I've never had a contracting company do such an amazing job with communication and keeping me up to date. Even helping me with small things that arose, unrelated to the basement.
Recognized Excellence - Yes, the crew that worked on this project were amazing. Chris, Austin, Jake, Dylan, Eddie and Dylan. In particular, Kurt and Jeremy went out of their way with my mom. She was here when they were working and the front door to the house came off the hinges. She would have been stuck had it not been for their heroics of getting the door back on and ensuring it worked properly. Your team goes above and beyond expectations. Also, Brian did an excellent job of keeping me in the loop and ensuring I was aware of all changes to timelines and processes. I appreciated his openness and willingness to make the experience as easy on me as possible.
Working with the whole team at Finished Basements Plus was great. Dan was amazing. The trade people were great to work with. They were very friendly and worked well with my kids. They were really sweet to my kids.
Areas Of Satisfaction - They exceeded all of my expectations.
Additional Comments - It was a good experience and we are really happy with the basement.
I had high expectations for Finished Basements Plus. They substantially exceeded my expectations. All the people that work there directly or people they subcontract are absolute professionals. I was very impressed. Everything happened at the exact time that they told me from the time I signed the contract. I could not have possibly been happier. They truly were fantastic. I love the finished product. The people there were great. You can tell they get the best people. They pay more money to get the best people and they do a great job. It was a phenomenal experience. I am super happy.
From start to finish, Finished Basements was very organized and professional. They walked through the timelines and kept me up to date as the project advanced. Brad, my project manager was extremely helpful throughout the entire process and communicated with me regularly on timelines and expectations. Him and his team did a fantastic job!
Sales Knowledge - Chip, Chelsea and staff were very professional and knowledgeable about the selections and details that best fit our needs. Great job!
Professional & Organized - From start to finish, Finished Basements was extremely organized and professional on timelines and expectations. Any changes to schedule were quickly communicated and they were very respectful in terms of how it may impact our day to day schedules and project.
Problem Resolution - While we didn't have any major issues, any small problems were addressed and resolved very quickly
Installation Crew - Shout out to all the installations crews! - they were professional, courteous, and respectful throughout the entire process. They sought out my opinion when needed and the quality of work was exceptional.
Clean & Safe - As a testament to their organization and professionalism, the site was cleaned immediately after each crew.
Schedule - Schedule timelines were kept very tight.
Value - Agreed !
Areas Of Satisfaction - This was the first major project that we did with our home, so we didn't know what or how the process would go. As we started working with Finished Basements, from the first appointment to the finish, you exceeded our expectations on many levels. You were very conscience of the potential impact and disruptions this could have over the span of the project but your timelines were so well laid out, professionalism of the crews, sales personnel, Brad, our project manager and everyone involved were remarkable. I appreciated your level of communication and keeping us informed along the way.
Recognized Excellence - Brad Martin went above and beyond throughout the process. He was very professional and knowledgeable and easily reachable. Chelsea also went above and beyond and took the time to make sure we were informed about all the products and services to help us make the right decisions. Well Done!
The experience was great. Dan the project manager was amazing to work with. He has so much experience in the construction industry we would talk with him for long amounts of time. The crews were always on time and there was no question about what they would be working on and when.
Professional & Organized - The company overall is quite organized and have basement remodeling running like a well oiled machine. Everyone I spoke with from sales, planning, design and construction were extremely professional.
Problem Resolution - Dan worked hard to make sure any issues we experienced were taken care of quickly. He really listened and didn't want to leave us without making sure we're pleased with the work.
Installation Crew - Install crew was great. They were quick, friendly and made sure to clean up after themselves.
Quality Of Workmanship - The workmanship was great!
Work Done Right - Dan worked hard to make sure we were pleased.the work was done as we agreed.
Clean & Safe - The crews were clean and safe.
Schedule - I feel like we stayed on schedule.
Value - I got what I paid for. They did a great job.
Recognized Excellence - Brian project manager was excellent. All of the trades and contractors were great, respectful, helpful.
Additional Comments - Thank you for making the entire process so easy.
Extremely professional and knowledgeable group of trades and program mana
Value - The job was not cheap; however we opted to go with them based on the "quality" of their work.
Areas Of Satisfaction - The hidden bookcase that was built is beautiful
Recognized Excellence - From top to bottom a very thorough, talented and efficient group of workers
Additional Comments - Brad did an excellent job of keeping me informed on the process in an effort to manage my expectations
Would absolutely recommend to other people. The job was done on time with little change orders.
Basements Plus went above and beyond to make sure our flooring project was completed in a timely manner. We required a specific threshold in one of our doorways due to a wheelchair and it was executed perfectly! We appreciated the workmanship and professionalism of all of the employees from start to finish. 5 star rating and would recommend them to anyone!
They did outstanding work, and they helped resolved problems to my satisfaction.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Finished Basements Plus as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys