The trades people were all top notch. If it were to come up in conversation with friends or relatives as a project they would be interested in, we would definitely recommend Finished Basements Plus.
best and most consistent experience we've ever had with contractor. everything they said they'd do, they did. everything was on time. Don, the project manager, took a personal interest in taking care of us and attending to the details.
They are a professional company to do work with. They are customer focused. When issued did arise, they worked with me to fix the issues
From beginning to end, FBP did an amazing job from the planning phase all the way through the last day of cleanup. Carpenters, plumbers, electricians, floor installers, drywallers were all great and highly skilled and professional. Small issues that did arise throughout the course of the job were quickly remediated. Would definitely use FBP again for other home projects!
Although the initial quote and design process was overall satisfactory, we experienced issues with the project management and execution from day 1. We were tossed around between three different project managers at the beginning before being assigned with someone who had 1 month of experience with the company. We hired FBP due to their experience and expertise in the field, but felt we were given inexperienced workers throughout the entire process. The quality of craftmanship was also very poor in may cases, requiring several situations of complete rework (ie: huge painting mistakes that required significant rework of trim and moldings, missed foundation repairs that were found by us as the homeowner, electrical mistakes that required correction). For the amount of money we spent, we expected a high quality job, which is not what we received. Our project manager did his best to correct the mistakes made along the way, but ultimately, we did not get a quality basement, as expected.
What a pleasant experience from start to finish. Love how each team has their part of the project and have an overall Project Manager after the sales to ensure a well done, timely finish by the due date. Also, like their project app that shows what is happening when! They have this process down to a science.
I would recommend the company, and have done so. My son has scheduled his basement remodel for the fall.
The process was fun and the professionals we worked with were wonderful!
Based on our overall experience, I would highly recommend Finished Basements Plus to my friends and family.
Our experience was excellent, from start to finish. Everyone from Sales to Design to Construction to Project Management to the business office was so easy to work with. They were all accessible to us and answered questions accurately and in a timely manner. We love our finished space and are thrilled with our entire project. The process was smooth and on time.
They were very easy to work with and organized from start to finish.
The work and the service was quality and comprehensive - We are happy with our basement, which at a high level is what it's all about
I'm very pleased with the work done so far! They were very responsive. Even though there was a delay, things went smoothly.
Experience started great, ran into lack of communication. I even spoke with the owner and I didn't get a call back from him. I don't feel that they took care of my simple project.
Finished Basement is a well run company with excellent planning and execution on their proposed work and delivered a totally satisfying result and better than par customer service. Both company employees and contractors/suppliers are top quality and well selected people. We could not be happier to have FB did our basement project. I would highly recommend them to whoever sees the finished basement in our house in West Bloomfield.
They did an awesome job in a timely manner. They were very professional. I am very happy with the work.
Of all the contactors we have ever used their communication was top-notch and they were the most reliable.
We absolutely LOVE our new living space created by FBP. What an awesome journey we experienced from start to finish! Everyone involved in this overwhelming project was quite impressive. Each crew member gave 100%+. They were warm and personable, professional and knowledgeable, truly awesome craftsman!!! A hugh thank you to our Project Developer, Chelsea and our Project Manager, Dan who helped make our dream basement a reality!! They were the "super glue" that held it all together!!! HOW BLESSED ARE WE!!!!
I was satisfied with the job and they did excellent work.
Finished Basements Plus created a beautiful space for entertaining and craft area. They did a wonderful job and Dan and his team were quite professional and kept us updated of any changes in schedule which was quite helpful. I am very pleased with their work and will definitely recommend them.
The project turned out even better than I thought and I couldn't be happier with the process and the end product.
Everyone we worked with was knowledgable and made the process easy. The team made great suggestions to help the layout we envisioned become a reality. The crews that came in to work were professional and courteous. Any issues that came up were addressed right away. Our basement turned out great!
It was great to have a team of people doing and supporting our basement remodel.
They met and exceeded my expectations.
FB always provided a prompt feedback to all my requests from beginning to end of my project.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Finished Basements Plus as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys