I am thrilled with our new plantation shutter.It fits and functions perfectly. t Susan and her team were meticulous about details from planning to installation.
Was great to work with, we discussed what would work well within my space, and when the shades were delivered and installed...just wonderful!!!!
Susan Day was helpful and had serval good ideas that were presented well. Her assistant called on serval occasions and was pleasant. The installer was professional and in and out quickly.
We are so happy with our project, words can not express how we feel.
Areas Of Satisfaction - They worked together with me and came up with a solution to a valence issue.
Susan does a wonderful job and we love all our windows, after she's worked her magic.
I love my Norman Shutters - works beautifully in my bedroom for both light & privacy! I will definitely use you for my future needs - thank you for a quality product & great service!
The work was excellent. Susan was very easy to work with and very professional. I am completely happy with the work that was done.
Susan and staff do impeccable work! I highly recommend this extremely qualified, talented and professional business!
Working with Susan is absolutely delightful! She is so knowledgeable about all window treatments. She asks the right questions to assure that you are making the right choice for window coverings that meet your needs for a particular room. Most recently, I added additional automated (Lutron) shades to my bedrooms. Susan suggested and demonstrated the Lutron Caseta Wireless Smart Bridge System. This system is more than a luxury item. It is an outstanding safety and security feature. I highly recommend you contact Susan today for a demonstration. You will love it!
Susan Day was very professional, knowledgeable and helpful.
Susan and her staff were extremely knowledgeable, professional, and efficient. I would recommend them to anyone!
Susan and her install team are always pleasant to deal with. They are on time, and we have been happy with product in each room. We have used Susan for several years, for shutters & blinds.
Areas Of Satisfaction - The finished product is truly awesome and we couldn't be more pleased!
Areas Of Satisfaction - I was most satisfied that whatever Susan promised, she delivered.
Areas Of Satisfaction - They all were excellent. Susan Day was helpful in helping me select the product, she ordered other samples for me and went out of her way to find the best thing for what I needed.
Recognized Excellence - I would like to recognize Susan Day for her exceptional service.
I highly recommend Exciting Windows ! by Susan Day . Every aspect involved in getting window treatments for my home was well done , and the finished product is exceptional !
Recognized Excellence - Rob , the installer, is also exceptional. He is organized, neat, and knows what he is doing. I realized right away that there would be no problem with installation!!
Recognized Excellence - Susan Day was always willing to assist and meet me to plan the job.
We love our plantation shutters and often receive compliments. Susan is professional and knowledgeable. She helped us pick a beautiful roll shade for our kitchen window. We recommend her with confidence to our friends!
Areas Of Satisfaction - Quality of products and ease of installation
Areas Of Satisfaction - Their timeliness and the variety of products that they gave me was good.
Recognized Excellence - Susan always does a nice job, and I don't remember the name of the installer, but he was great too.
Areas Of Satisfaction - I was very satisfied with the politeness and the promptness of the crew.
I love the plantation shutters and can’t wait to get the other rooms installed. They look beautiful. Susan was a huge help when I picked the window treatments for the living room.
Additional Comments - Great work, great people, love our shutters!
Susan was great to work with - she took what I said I wanted and then provided me with options that fit my requests and added that added extra touch that make all our windows look fantastic. Everyone that comes to our new house comments on the window treatments. They look fantastic. The installation was super with no issues. My one question on how to operate one of the treatments was answered immediately and after what I would call normal hours via text. That's what I call service.
Areas Of Satisfaction - The way Susan could gauge what I wanted by my first conversation and the way she lead me to some fantastic options that added that extra zing to what I originally was thinking. She also was excellent in keeping within my proposed budget.
Recognized Excellence - Everyone I worked with was great!
Professional & Organized - Always on time, paperwork prepared. Excellent.
Installation Crew - He was great and even helped me with a couple of other items.
Quality Of Materials - My living room and dining room looks awesome.
Work Done Right - Somehow the wrong brackets came in. Not sure that it wasn't the manufacturer's fault, but had to reinstall new when they came in. Not a particularly big deal.
Areas Of Satisfaction - She knew what to do to solve my sunlight issue.
Areas Of Satisfaction - Susan tried very hard to address my problems with my window
Recognized Excellence - Susan Day and the installer
Areas Of Satisfaction - They look wonderful as you said they would.
Areas Of Satisfaction - Her visit to the home - bringing samples -made the project much easier.
Areas Of Satisfaction - updated my existing curtains instead of installing new. did a fabulous job. very pleased. able to help implement clients vision easily. prompt to appointments and well prepared for consultation. very knowledgeable of products available. an expert in her field. has very creative ideas for treatments.
Recognized Excellence - her entire team: Susan, Rob, and Rosemary
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Exciting Windows! by Susan Day as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys