The salesman, Gord, did an honest review of our needs and determined that we needed only one door. The installers were prompt, clean and efficient, esp given some concerns we had about the entryway. The company did follow-up visits to ensure our satisfaction.
We had all our windows replaced by these people 2 years ago and remain happy. Dura-Vu's service and quality are without equal. We would not hesitate to recommend them to friends, family and neighbours.
The guy came and his helper was someone not trained in windows. The initial install was HORRIBLE and I was embarrassed to have this on my house. They came back to fix the issue and not fully happy but it was better than it was before. Their ladder left large gouges in my siding and under their fix my siding paint is peeling off. The caulking around windows is subpar and not fully sealed. They were nice to me at least and came on time but as far as quality I won’t use them again.
Areas Of Satisfaction - Courtesy and promptness. It's a good company.
Love my windows and door and sliding door. the gentlemen who did the work , did great job.
I love the product, but they were very expensive.
Areas Of Satisfaction - They exceeded my expectations when they did the installation right the first time.
The rating is low because of the length of time I had to wait for the product.
We are very happy with the windows.
They have good correspondence and quick service.
Great service. Price was on target, delivery was as promised, installers were quick, careful, and thoroughly knowledgeable about old window removal, and the new window installation.
This is a company that is built around honesty. What they say they will do, they do it. I am very satisfied with the work that they did and were willing to come back and fix the trim that another person damaged. They did it at no cost. They are willing to go beyond basic expectations. The quality of the windows are extremely good and the cost was lower than what other companies quoted me. I highly recommend this company.
The DuraVu team delivered everything as and when promised. We had replaced some windows a few years ago and the quality of the windows from DuraVu is far superior. I highly recommend the people and product from DuraVu.
Excellent experience all around. Great products and service. The team at DuraVu met and exceeded our expectations.
Keep up the good work!
I am very happy I got my windows done!! We do Not have the drafts we had last year!!
Excellent quality and service. Appreciate the post installation follow-up.
I totally enjoyed working with DuraVu. They were very professional and had good workmanship through the project.
I'm pleased with everything they did, it was all great.
I thought they were a good company to work with and very satisfied.
DuraVu Windows and Doors was a top notch company to work with. They were great and honest, not like these other companies that take your money. There was no nonsense about DuraVu. They were friendly and knowledgable. The installer and Sonny always came to my house to check and show me how to do certain things with the windows. They always answered all my questions. Superb company overall!
Great hard working people to deal with, highly professional and would recommend their services.
This company, these windows, these guys =A L L - THEE BEST -!!From prices..(we compared other window companies), to professionalism, to workmanship, QUALITY EFFICIENT WINDOWS, to THEE BEST INSTALLATION CREW, I cannot express enough super satisfaction & gratitude.Scheduling, informative, professionalism,CLEAN UP IMPECCABLE, respect for property & covering totally the work areas -much impressed.-THANK YOU!Rating “5” not high enough,lol.. 10/10 + + :)
Installers were friendly and accommodating.
I am disappointed with the screen that was damaged upon delivery and that no one has gotten back to me about it yet. No one has called me back and it has been over month since I had the windows put in. I would give them a zero for the service part of it.
We were very pleased with the work done by Glass Guru to fix our foggy windows. The replacement glass looks great. We would definitely use again if needed.
So far we have been very pleased with every facet of our experience with Universal Windows Direct. From the sales consultant Jake, the window measureer Walt, to our installers Tom and Frank. We particularly feel very strongly about the long term warranty, which we hope is used very little
Thank you, very pleased with my new roof. Chimney flashing great job!
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of DuraVu Windows & Doors Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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