Satisfaction Feedback - 1. The care with which the plans and cost were considered and outlined for us--no surprises. The only changes and increases in cost were when we made changes in the plans.2. Dave was very patient through the delays resulting from resolving our issues with our neighbor over our plans. The schedule for the sub-contractors was altered because of the plan revisions, and Dave stayed with us through all of these delays, and construction continued to completion.3. Dave and his entire office and crew responded promptly to our questions through the Buildertrend website and calls to his office.4. The warranty policy was thoroughly explained; with new appliances, nothing has occurred, but we expect they will all be handled in the same efficient manner as everything that has characterized our project to this point.
Additional Comments - We would HIGHLY recommend Dave Packer as a builder
Great experience. Packer is extremely organized, knowledgeable and builds a beautiful, quality home.
Satisfaction Feedback - Quality of construction, systems and finishes are first class. Communication with all team members has also been exceptional. Very organized. We have been favorably impressed.
Additional Comments - Would absolutely recommend Dave Packer Construction.
Recognize Excellence - Dave Packer, Carolyn Cox, and James Byers for their work in the overall selection of design elements and keeping us informed on daily progress since we are not located in the area by providing photos and daily updates.
Satisfaction Feedback - Open communications when issues arise and provides recommendations to correct.
Recognize Excellence - All of the employees are extremely professional and add to the experience of buying and building a home.
Satisfaction Feedback - The quality and care given to the construction of our home is unmatched. It's as if he was building his own home.
Areas Of Satisfaction - I was most satisfied with the entire project. He was responsive and had great attention to detail.
Recognized Excellence - I would recognize the entire staff for their exceptional service. Everyone we dealt with was very nice and it was a pleasure to have all of the contractors in my home. They were very professional.
The communication between myself and the entire team at Dave's office was the best. Dave and his staff were always available. Sometimes I would stop by their offices unannounced with questions I had and was always welcomed in and my questions were answered.
Satisfaction Feedback - The overall design and high quality workmanship.
Additional Comments - An excellent builder like Dave Packer was worth the wait
Dave Packer Custom Builder is the best quality home builder in the county.
Additional Comments - This was the greatest experience that we have had building a dream home. I didn't know that it was our dream home until we moved in.
He is very professional. His entire team does exactly what you need them to do. They are trustworthy. He cares about every job that he is on. He is a really good contractor.
Satisfaction Feedback - Their attention to detail.
Satisfaction Feedback - Dave was very knowledge and honest, always recommending ways to improve the construction of my House and recommending ways to reduce cost, but maintaining the highest quality.
Recognize Excellence - Dave has a great group of people, my thanks to James and Patty
We have enjoyed our home right from the start. The house is very well built and insulated. Our utility bills are way less than our previous home and it looks great.
Likely To Recommend - Dave is very miticulous about the workmanship that goes into your home. The details make the difference
Satisfaction Feedback - The craftsmanship was exceptional. When I had concerns they were answered or addressed quickly.
Additional Comments - We love our home, Thank you Dave.
Dave and his team are nothing but professional, and everything was done to complete our expectations for sure. They are definitely customer service oriented.
Recognized Excellence - I would like to recognize Dave Packer for his exceptional service.
Change - I wouldn't change anything about our home.
Satisfaction Feedback - Dave kept us advised as to each stage of construction and promptly answered all of our questions. He made suggestions regarding certain changes in the original plan that were extremely beneficial.
Recognized Excellence - Jennifer, the person who actually scheduled any repairs that needed to be done, provided exceptional service. She is very efficient and helpful in making sure everything gets done properly.
Satisfaction Feedback - I was satisfied with the overall quality of the home and it looked excellent.
Lead Source - I have known about the quality of Dave Packer Homes through my business relationships. He has an excellent reputation for high quality homes.
Customer Suggestion - Keep up the good work! We love our home.
I think they are excellent builders, very professional, efficient and knowledgeable.
Satisfaction Feedback - I was most satisfied that they did consult me on almost everything from construction, design and the materials.
Additional Comments - I am very happy with my home.
Recognized Excellence - Everyone was professional and carried out their duties well.
Additional Comments - I would highly recommend Dave Packer as a builder.
Dave Packer is client centered, explains options, and assists in making good sound decisions about remodeling. He is very professional and is very responsive to the client's needs. The quality of his work is superior to any contractor I have worked with.
Areas Of Satisfaction - Communication with the client and clarifying expectations is critical in the building process. Dave excels in this skill.
Lead Source - Dave built our second home in Bakersfield and we were very pleased to find him and work with him on our new home.
Recognized Excellence - Jennifer did a great job on scheduling and following up on all of our warranty issues.Jim was outstanding on the repair work he was involved in as well.
Dave and his team did an excellent job on our home. Dave is a details guy, and when choosing a builder, that was something we were looking for. Throughout our build, Dave and his team would notice little things that we would have glanced over. Dave takes pride in his product, and it shows.
Satisfaction Feedback - I'm a couple weeks away from my building start date. So far working with Dave and personalizing my home has been a pleasure. Dave has been extremely helpful and patient through the designing process.
Recognize Excellence - Patti, is so nice to work with. She goes above and beyond to answer any questions I may have regarding design selections.
Satisfaction Feedback - I've made so many changes during the building process. Dave is patient and understanding. I feel he really wants his clients to be happy and satisfied with their new home.
Dave delivers a truly good product, I have no reluctance in using them again. I would use them again.
Recognized Excellence - Everyone with Dave Packer Custom Builder has been great!
Satisfaction Feedback - I would recommend Dave and his tradesmen to anyone. Every worker was beyond nice and talented. Dave has a great team behind him and his attention to every detail is beyond our expectation.
Expectations Met - Dave gave us 100% of his attention while we worked with him. With construction, there are always surprises but Dave always kept us in the loop and explained everything.
Recognized Excellence - The entire team is exceptional. They are still available to answer and help with any needs that arise. They are a hard working team that is on top of everything.
Additional Comments - Thank you from the bottom of our hearts for the beautiful job you did in our house. You are a man of detail and it shows.
Recognized Excellence - Dave was very helpful and very patient with us as we built our home. Jennifer is wonderful and friendly when we need items addressed and fixed.
Customer Suggestion - Don't ever stop building great homes.
Additional Comments - Thanks to Dave and company for all you do to build great homes and support our families.
Very professional crew and an expert finish to the work.
Very happy with the whole painting experience
I'm completely satisfied.
I was completely satisfied with their price, their work and their service. Everything was professional...........
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Dave Packer Custom Builder as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys