Our appliance stopped working just before thanksgiving. After multiple service appointments it still doesn’t work. That’s 6 months and counting. This is beyond disappointing.
Been waiting months and still not fixed - we keep having to call them back
Made good on the promise of the program with no hassles.
Months after requesting warranty service, I found out machine is goinyto be replaced. I only found this out be
We own a body shop. We wash and dry cars after repairs are completed. That's our towel use. We purchased a stackable washer and dryer. One month before a year was up it died. At the end of December. Holidays. Lovely. 1st serv. call repair man went to my home, not the business. (address confusion between Grand Appliance and you.) New repair date. One week later. Same thing - goes to wrong address. Another week goes by. Repair man goes to the correct address. It's our business. We wash towels there. That's it. Not customers, employees, just shop towels. Grand Appliance KNEW when they sold and delivered it where it was going and what for. Your repairman checks out the washer and tells us he knows what's wrong and what parts we need. But he also reports back that in his opinion we are using it for commercial purposes which voids the warranty. This is complete garbage and we all know it. This gets tossed around for about 10 days. Ok. Fine. If the regular warranty wont cover this my extended warranty kicks in, in days. Nope, that won't cover it either. It's a PRE EXISTING CONDITION!!!!! Kiss my......
Service has never resolved problems that continue to occur with the GE Profile dishwasher I purchased -in all my years I have never been so unhappy with an appliance let alone one that was so expensive.
Once I needed to use the policy, I was shifted around from department to department they could not find me in the system had to contact grand appliance, and have them mediate a to get a service scheduled after that everything went fairly smooth. Make sure you are in both systems and you get it in writing from both parties otherwise, you are going to go through a hurdle of issues before getting service which could take weeks maybe several months keep calling don’t wait for anyone to call you get everything in writing or else service will be delayed.
Months later and door to fridge is still broken
It took 51 days, 15 phone calls, speaking to a dozen representatives to have claim settled and receive my cash settlement.
I don’t like the extra step of calling a claim center to get my claim approved instead of just calling my local center for repair.
We love Dan our salesperson. When we called and he wasn't working that day, the person who answered the phone was not helpful.
This extended warranty did not honor its commitment and denied our warranty claim all due to rodent feces.
I have had problems with this washer since purchase. The spin cycle was very strong. The first technician (FROM AIRPORT)did a thorough check on the machine, gave me hints on how to load it properly and it worked well for a while but I was still limited to using the lowest setting for the spin cycle. The second time I called (FROM TH WARRANTY) because the spin had gotten more and more vibration and noise, I was simply told to unplug the machine, wait 30 seconds and re-plug it in. This would fix the spin cycle. This worked for a while although I thought it was an absurd way to “fix” the problem. I put no clothing in the washer that could tangle up (i.e. none of my or my husbands slacks or jeans) which was a nuisance. But the spin cycle got noisier and noisier and vibration so intense I had to push against the washer in the final spin. The third technician (FROM THE WARRANTY)came, discovered the floor was uneven, re-adjusted the legs on the washer and it now works for the entire cycle and I can wash slacks and jeans as well with the other items. WHY DID NOT THE EALIER TECHNICIANS NOTICE THAT THE PROBLEM WAS THE LEVELING OF THE MACHINE? THIS HAS TAKEN OVER FOUR YEARS TO CORRECT!
Repairs took an extremely long time to be completed. We waited for over 2 months for parts to arrive and then when they came in another part of the stove was broken during the repair. Our control panel was broken and we couldn’t use the oven properly for another month.
I waited a month, was sent the wrong computer and when I got mine back it wasn't fixed.
Was very confusing. Centricity would transfer me to LG and LG would tell me I needed to speak with Centricity.
I have had a repair person to my house for same issue 2x and parts are still outstanding. So not sure I would pay for insurance until I see how this works out.
It took 2 months, many emails, chats & phone calls to even track down our warranty. Then the rep scheduled a service call that nobody showed up for - turns out the shop wasn't even in business anymore. We STILL don't have a repaired dishwasher. The service company that finally came out was very nice, but said it's a Bosch recall incident now, all parts are backordered & we have no timeline for a repair. Completely unsatisfactory.
I purchased a 5 year warranty. When it was time to use I was not allowed to use A & M Appliance whom I bought my appliance from and who has serviced my appliances the past 25yrs. WHY WOULD I BUY A WARRANTY and HAVE TO use a different company for service!
I have been adamant about wanting to use A & M for service. I have been blocked from speaking to management, AND staff has not been able to transfer to the department that handles this. I have been told that A & M is not set up in the system when A & M has told me they are and have done service contracts with Centricity.
SO FRUSTRATED. IT HAS BEEN A MONTH AND MY ICE MACHINE IS STILL NOT FIXED. (4 VISITS)
I already have responded to this survey. Horrible experience.
Not recommendable to ro
Deciding to purchase extended service is a personal decision. I would recommend if asked.
There are a few reasons for the rating I just gave. While my fridge was eventually repaired, and I did receive the check for to replace lost food, it took much longer than I feel it should have. There were far too many back and forth phone calls between myself and Centricity, between myself and the repair contractor, and one three-way call. When I called the contractor (MAC), after their initial assessment of what was wrong with the fridge, Feb.13, 2023, I was told that they would submit it to Centricity from them to approve the repair, and that took almost two weeks, which is a long time to be without a fridge. When I would call MAC, they would tell me that they hadn't received approval yet, and when I would Phone Centricity, I was told that they hadn't received the repair invoice from MAC. This went on for 10-12 days! When MAC finally did get the approval, I was told by them that LG was actually covering the cost of the new compressor and condenser. I am only guessing here, that the delay was caused by Centricity trying to get LG to foot the bill, which I don't have a problem with, but I do have a problem not being told that this was happening. Once the fridge was operational, the instructions told me to wait a few days before submitting my receipts for food loss, which I did. I believe I started the claim process around the second week of March, and I just received my check in May 10, 2023, but not until I emailed to find out why I hadn't received it yet. So, in short, the 6 is because it finally got fixed.
My experience was top notch!! My repair person Kristof was friendly on time and explained everything very well. You are able to track where your repair person is in real time which was helpful for me. My machine was deemed unrepairable and was replaced timely with a new machine exactly like my old one. I will always purchase my appliances at Christie’s and purchase their warranty plans. Thanks for a great experience.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Centricity as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
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