Additional Comments - The entire claim process was satisfactory.
Additional Comments - Never have a problem
Additional Comments - I was thankful to have worked with Tim Oliver, whom was understanding and worked with me to make sure my concerns were addressed. Tim took the time and patience needed to resolve the problem, when other representatives just wanted to push me off on someone else. I would definitely purchase another protection plan, my message chair started malfunctioning less than a year after purchasing it.
Additional Comments - The person who fixed my refri, so profesional he really know what was doing! Thanks
Additional Comments - It was a smooth process. They communicated effectively every step of the way. Really happy with the outcome. Thanks!
Additional Comments - The person that came to service my washer was courteous, professional and knowledgeable. Would that all service people had those qualities.
Additional Comments - Great process and reimbursement program. Very easy. Thank you!
Additional Comments - Communication about how they were resolving my claim was poor. First I was told I would receive an email with a pre-printed label to send my item for repair. After 1 1/2 days with no email, I called again. Was told the same thing. Then I did get an email stating my policy was canceled, but no further explanation. I called again only to find out the repairs would be more than I paid for the item. So, they were sending me a check for the purchase price. I was happy with the results, but unhappy with the communication. At first, I thought I was being ripped off. So much so that I posted on the FB site my experience. I did go back and revised my comment to sate the outcome was good.
Additional Comments - Outstanding Service... 24/7, It doesn't get any better than this.. Highly recommend, good friendly support agents.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Centricity as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys