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My experience with 123 Exteriors was excellent. The entire process went so smooth, the quality on the work done and mostly at my convenience that definitely 123 Exteriors are my preferred contractor for future major home improvements.
Extremely satisfied with the work done. The work crew was outstanding. If I ever need a roof again, they will be the first I call.
Dispatcher and a supervisor were quick to assess correctly, despite initial confusion in my call, my urgent but non-emergency electric water heater issue. They scheduled the right kind of technician for later the same day. Shortly later, they called to offer an immediate visit because of a cancellat... more
Phenomenal job and work with the team
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Case Handyman & Remodeling of Naperville as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys