They need to have more of a discussion with their client before beginning work.
Very pleased with the service and work performed by Brookstone. Subs were awesome and delivered exactly what I asked (Dale did an amazing job on our sand in place hickory flooring). Would not hesitate to use Brookstone again (would demand that Alex Foreman was my project manager). I recommend without reservation. Great job and very satisfied.
They came back until I was satisfied with the job. They wanted me to love the work and keep me satisfied. They have great customer service.
The staff and workers who did the job were wonderful.
Their work completion was poor and the followup was poor as well.
I live out of town, and I am very appreciative that Bill went and looked at it right away. He gave me a recommendation, and he took care of it. I didn't have to worry about anything other than sending them a check.
We had a great experience with The Kohler Bathroom Design Service. I hope they will expand to Kitchen Design as well. Our designer would outstanding! We are so pleased with the final project plan.
The crew who came out was pleasant and easy to work with. My only complaint is after they started they said they would be back on a Tuesday and I didn't hear from them until 3 days after that Tuesday when I called them, but overall I'm pleased with their work.
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