The overall Bath Planet experience was first class. The materials are beautiful and working as advertised. From the designing of the bathroom to the demolition of the old space to the installation of the new bath, everything was done right. They not only did the shower, sink and toilet but also did a great job with drywall and painting. They thought like homeowners and made sure we had an access panel to the shower fixtures (that was not present in our original bath and made for problems before). We are very, very happy customers.
overall i chose bath planet because i was always happy with the parent company e.t.lawson.But the bath remodel experience wasnt pleasant i was not satisfied with the calibre of the installers they are no where close to the technitions in the heating air conditioning department.
I would use Exterior Source again, if I have to.
Exceeded my expectations and goals for this solution. Very grateful for the approach to the sales process - conversational and intelligent - not talking to me like I was an idiot. Made the decision-making process to move forward exceptionally easy and quick. Great value in the product and people.... more
Being a purchasing manager with a national company, I deal with vendors and suppliers from across the country.all the time. I had several quotes on the work that was needed, the price from The Gutter Brothers was not the lowest quote. I looked at the type of material and warranty and the The Gutte... more
We are very pleased with the appearance and quality of the roofing materials, and are especially pleased with the expertise and quality of the workmanship of the installation crew, as well as their cleanup of the site. Brandie Dixon did a superb job of on-site supervision and support of the crew, p... more
Learn why professional home builders and home improvement contractors join our community of quality.Get started
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Bath Planet Norfolk/Virginia Beach as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys