I enjoyed the installer. He was very personable I was not expecting to enjoy the process but it was it went very pleasant.
The ease of my project and the professionalism that was executed is very hard to find these days. That is a big plus for me to recommend to anyone.
They did an amazing job on our remodel! I love the finished project! Everyone we worked with were very knowledgeable and professional! They are very busy so I would recommend getting on their waitlist early. The wait is well worth it for the price and quality of work.
The shower looks better than I expected. It also has more room than I thought.
Communication and workmanship were great highly recommend
We are a repeat customer, and have already recommended it to others.
I am a Veteran and disabled. Bath Planet worked with the VA and helped me get the shower I needed to be able to have a safe shower experience. Thank you so much.
Clean - Our installer Charles Johnson was amazing, I have never had builders or contractors work so quietly, efficiently or cleanly in my home before. Every surface was protected and every surface was cleared and cleaned including floors. Exceptional!
Communication - Communication from head office as well as our installer Charles Johnson was above expectation. They were always willing to work with us over any time delays or minor changes we needed. Phone calls and texts were always replied to in a timely manner.
Quality Of Materials - Excellent quality for all materials used, walls, glass doors, fittings everything. We are very happy with the finished product and highly recommend!
Quality Of Workmanship - Our installer Charles Johnson did an excellent job. The final product has been installed and finished to perfection. Seams are smooth (practically invisible), everything was installed beautifully and is aligned and level. Nothing out of place that draws your focus. Everything is perfect.
Areas Of Satisfaction - Quality of product, quality of installer, quality of customer service, quality of salesperson
Sales Knowledge - Our salesperson was also excellent. I feel bad that I am unable to remember his name but from the moment he entered our house we knew he was genuine, knowledgeable and was not trying to sell us anything we didn’t need. 2 other companies had previously over sold and over quoted us with untruths and scare tactics. This man just wanted to tell the truth about how good his product and company is, ask what we actually wanted and needed, show us our options and give us the quote we deserved. Not something you see everyday in a sales driven do and say anything to close a sale world. I hope someone looks up his name and he gets the recognition he deserves for his exceptional work.
Referral Program - Yes we had that explained to us and were given little hanging cards inside both of our new showers that also explained the program.
They are what they say they are. Go
Quality Of Workmanship - I have done a lot of building in my years and Charles was the best installer I have ever seen. His attention to detail was unmatched.
Recognized Excellence - Charles who did our installation was the best to work with.He is what a professional should be and his quality of work was the best. Anyone who gets Charles to install there bathroom will be very lucky and inpressed.
Areas Of Satisfaction - Sales to final install. Excellent
Referral Program - Yes and will tell all our friends
Recognized Excellence - Doug our installer
Referral Program - Yes would refer without hesitation
Although we had to wait five months between ordering the project and its completion, it was done with thorough planning and execution. No unexpected surprises whatsoever. Everyone obviously knew what they were doing and did it professionally well.
Recognized Excellence - Devon performed skillfully and reliably
Areas Of Satisfaction - The results certainly met or exceeded expectations
this my 2nd install. they are great
Communication - Evan when I had a last minute conflict they were willing to work it out, took several
Areas For Improvement - we're great
Areas Of Satisfaction - everuthing
Crew were polite and efficient, kind to the pets and really cleaned up every day of work.
Great service. Quality work and products. Very professional-did an awesome job. Very happy s our finished walk-in shower
Clean - Installer laid out a cloth on my carpet where he would be walking and working. Each day he cleaned up his work area before leaving
Communication - All questions were addressed
Quality Of Materials - Very happy w finished product
Quality Of Workmanship - Awesome work
Recognized Excellence - Installer was a hard worker and did a good job
Areas For Improvement - None
Areas Of Satisfaction - Got it started and completed about 2 weeks earlier than expected
Sales Knowledge - Made helpful suggestions
Referral Program - Was not until an associate called and told me about it
Knowledgeable, Professional, Timely, and Courteous from start to finish.
Will recommend to anyone
Recognized Excellence - Everyone there are excellent especially the installer we had.
Areas For Improvement - None
Areas Of Satisfaction - Small problem after install was fixed within a few hours after they were notified
Referral Program - I am now
Additional Comments - A-1 company
We had a flood on Saturday, July 4th weekend and contacted our insurance company who in turn contacted American Cleaning and Restoration South LLC who then contacted us immediately. They were willing to come out right away which would mean arriving around midnight. We opted for first thing Sunday... more
Outstanding job by the installation crew. Would have them again. Highly recommended.
The Kohler service gave us everything we needed to move forward with confidence. What a great way to go!
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